Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

I purchased a 2011 Dodge Nitro on December 16, 2011. My best car buying experience ever!!!!! My dealer was awesome! I will never go anywhere else! best car buying experience ever!!!!! My dealer was awesome! I will never go anywhere else! More

Coustomer service did a great sending me to the sales people. I just wish they had a jeep that I could find. As of right now they say that they might of located the jeep that I want. people. I just wish they had a jeep that I could find. As of right now they say that they might of located the jeep that I want. More

I was looking for 2011 Ram Quad Cab and started the search process online. This is where I started working with Internet Manager, Dennis Dodd. Dennis was very helpful in answering all of my questions, search process online. This is where I started working with Internet Manager, Dennis Dodd. Dennis was very helpful in answering all of my questions, getting me a very good price on a truck, and offering $1500 more for my trade than any other dealership I had contacted. Once I was ready to come into the dealership for final negotiations, Dennis had me work with Salesman, Chris Tengler. Chris was great to work with and was even great with my kids! We couldn't initially come together on the monthly payment but after a conversation with General Manager, Mark Miller, we were able to work out a deal that we could both live with. This is the 4th time I've purchased from this dealership and will definitely look to them in the future when considering a vehicle purchase. More

Service Dept Rep did not answer direct phone when called numerous times nor return calls when message was left. No communications indicating progress of repair. Was told Factory Rep would inspect vehicle. numerous times nor return calls when message was left. No communications indicating progress of repair. Was told Factory Rep would inspect vehicle. Replacement parts installed were defective and problem repeated. More

(I intend to write a nice letter to a competing Jeep dealer who served as an example or what NOT to do.) I was looking at a Jeep v Tahoe (not exactly comparable). I think I saw an ad on TV for TrueC dealer who served as an example or what NOT to do.) I was looking at a Jeep v Tahoe (not exactly comparable). I think I saw an ad on TV for TrueCar(?) and tried it. It was easy enough to find the car I wanted and to select the specs and get a price. It wasn't a super price but hightly competitive and the dealership was local. The wild card was trading in my old Jeep so we worked out a time for me to have it appraised. At that time all my contact was electronic. I stopped in, was introduced to Chris who got me a price and asked, "Can I get your business today" to which my obvious answer was, "No, I just wanted the price", but then he gave me a great price to which I said, "Why waste time. Let's do it" He spent some time checking on-line for a car with the specs I wanted, and although he didn't find a perfect color match, located a suitable car in Joplin. We did the paperwork and were gone. Two hours at the dealership Perfect mesh of the web and human interaction. charles henry More

My husband and I bought two brand new vehicles from here this year we were very satisfied with our salesman and our vehicles. But when my husband went to get his oil changed the first time the service pers this year we were very satisfied with our salesman and our vehicles. But when my husband went to get his oil changed the first time the service person was almost rude he told my husband just have a seat we will get to you and almost 3hrs later my husband left with a wrecked truck!!! They barely apologized for wrecking his truck and said maybe he could bring it back sometime to get it fixed but that he would probably have to bring it back two different times before they would have it completely fixed, they didn't even act like they did anything wrong. My husband will not be taking it to them to get it fixed he will be paying out of his pocket to take it somewhere else because he wants to know when he gets it back it will be done correctly!! Anyone who is associated with Fletcher or works for them should be horribly embarrassed for the service dept. I would recommend the dealership to anyone who ask but the service dept needs to be shut down!!!! I'm supposed to be taking my car in today to have it serviced but I think I will take my money somewhere else!!!! More

Mr. Daniel Stewart was very friendly and accomodating in regards to helping with a missing part that needed to be replaced on our vehicle as we were passing through his state and city on our way back to S regards to helping with a missing part that needed to be replaced on our vehicle as we were passing through his state and city on our way back to South Carolina. May God's blessings be upon him and his place of employment. More

I purchased a new 2011 Jeep Wrangler this past spring. This was my first time to do business with this dealership and unfortunately my experience was somewhat jaded dealing with my salesman at that time. This was my first time to do business with this dealership and unfortunately my experience was somewhat jaded dealing with my salesman at that time. I was never even detailed on my vehicle so consequently I had to call back to find out particulars . In all honesty, I had already made up my mind to not do business with them again. Well. we all know the phrase " one bad apple ". When I called, I told them I did not want to talk to the person I had dealt with in the past so I was transferred to Daniel Stewart. Let me tell you, I am very impressed! Daniel is ALL about customer service and even came to my home to detail me on everything. It's amazing all the things he showed me about my Jeep. I have changed my mind about this dealership and in the future I will be doing business with Daniel Stewart at Frank Fletcher's in Sherwood. More

Daniel was such a great salesman! He was very courteous and helpful. He was very personable. He made purchasing the vehicle so enjoyable! I will come back just because of the experience I had with him. Tha and helpful. He was very personable. He made purchasing the vehicle so enjoyable! I will come back just because of the experience I had with him. Thanks for everything! More

DOUG WAS ABSOUTELY WONDERFUL. WE ACTUALLY CAME TO LOOK AND BECAUSE HE WAS SUCH A PLEASURE TO WORK WITH WE BOUGHT A JEEP. VERY PROFESSIONAL AND WENT THE EXTRA MILE TO TAKE CARE OF US. WE HAVE PURCHASED M AND BECAUSE HE WAS SUCH A PLEASURE TO WORK WITH WE BOUGHT A JEEP. VERY PROFESSIONAL AND WENT THE EXTRA MILE TO TAKE CARE OF US. WE HAVE PURCHASED MANY CARS AND HAVE NEVER HAD SUCH A PLEASANT EXPIERENCE AS WHAT WE DID THERE. EVERYONE WAS WONDERFUL AND DOUG TREATED US AS IF WE WERE THE ONLY PEOPLE THERE. I PICKED UP MULTIPLE CARDS TO REFER HIM TO OTHERS. CHRIS ZEHENDER IN F & I WAS ALSO WONDERFUL. WE FELT NO PRESSURE IN EITHER THE SALES OF THE F& I DEPARTMENT. WE WILL PURCHASE AGAIN FROM HERE AND WILL HIGHLY RECOMMEND OTHERS TO VISIT AND PURCHASE FROM THIS DEALERSHIP. I CAN NOT SAY ENOUGH WONDERFUL THINGS ABOUT OUR EXPIERENCE THERE. HATS OFF TO THESE WONDERFUL EMPLOYEES. THANK YOU ALL SO MUCH! SUSIE AND MIKE HENLEY More