My family just purchased our second vehicle from Frank Fletcher Dodge and I'm not really happy with the Service Department and the service that I received on my brand new 2017 Pacifica. I took the vehicle in for my first oil change and fluid check. The oil change service was top notch! The problem that I have is that I asked about some nails/screws that had punctured two of my tires. The Service Advisor informed me that they would not be able to repair the tires as the nail/screws had entered the tires in the non repair zone on the tire and that the tires would need replacing. As a mechanic myself I understand this and the danger of trying to repair in this area of the tire. I asked if the tires were covered under some type of road hazard warranty. The Service Advisor said, "that there is no road hazard warranty on tires and that the dealership would not cover them". Here is the problem, I have less than 8500 miles on my second brand new vehicle that my family has bought from Fletcher and I now have to replace two tires. When you purchase brand new tires and have them installed by the merchant that you purchased them from, there is a road hazard warranty for just such an issue. It's one thing to have a great experience purchasing your brand new vehicle but, if your after sales service is horrible and the customer is left fending for themselves, well it's time to step back and question is it worth it? One other point that I'd like to tell you, the Service Advisor told me to contact the tire manufacturer about the issue, I was all but laughed off the phone.