I was satisfied with the sales experience when I bought my new car. Blake Southerland, the Customer Service Manager called a few days later but I missed his call. I returned his call a few days later and he said I would receive an online survey to take by e-mail. I never received the survey. I called and told him I never received the survey and also talked to the General Manager Jonathan Wickman a few days later and told him I never received the survey. I called KIA Motors Friday about a card that I had received in the mail. The lady told me to ask to talk to a sales manager. I called Fletcher KIA and asked to speak to a sales manager. I left the message with Sara the receptionist to speak to a sales manager. A little later a man that said he works in Business Development called me. He called my number and asked for a Mr. Parker. I told him that I had called and that a Mr. Parker wasn't at that number. I told him that I had left a message for a sales manager to call me. A sales manager hasn't called me back so far. A little later in the evening, Blake Southerland, the Customer Service Manager called me. He wasn't knowledgeable about the card that I received in the mail. I wish that I didn't call Fletcher KIA and ask anything about the card. A man from the Fletcher Business Development called again about 5:00 p.m. this evening and said my number showed up and was a private number. I never called Fletcher KIA today and don't know why he called this evening. I told this man who I wanted to talk to Friday and Blake Southerland had already called me back. I don't know why a sales manager didn't call me back. I was told that the General Manager is gone now and they don't have a general manager now.