The overall purchase process was okay. I'll admit, there are things that could've gone better, but I wasn't unsatisfied. I left my rental car there and was assured it would get back to Enterprise, that this was a normal thing. It was not returned for 11 days. I'm not sure if you know how much money that is, but 11 days of a car with insurance through Enterprise is HUNDREDS of dollars! I had no idea until I was charged by Enterprise almost two weeks later. I called the dealership to complain. I spoke to a supervisor in the wrong department. He wrote down my complaint and all my information, said he'd forward the information to the right person. He asked me not to fill out the survey until I heard back from them. I feel like two and half weeks is more than enough time to contact someone. They obviously don't care that they totally screwed me over, which leads me to believe that they don't care about their customer service. I would not recommend this dealership to anyone. There are others within a 20 minute drive. If you're going to buy a brand new car, go somewhere that values you.