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Frank Kent Cadillac
Fort Worth, TX
798 Reviews
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January 30, 2025
I purchased a vehicle from Frank Kent on 9/3/24. I was really happy with the way they presented themselves as a caring dealership at first. I purchased a 2015 Cadillac Escalade that’s was previously I was really happy with the way they presented themselves as a caring dealership at first. I purchased a 2015 Cadillac Escalade that’s was previously owned by an employee of Frank Kent. They expressed how well kept and how she always maintained the vehicle through their service department. I’m a teacher who utilizes the vehicle to take my 4 year old to school etc. I’m now having to get a 4 year old up at 4am and ride a bus so she can get to school and walk 2 blocks to get myself to work. They took money off the sale 3k to be exact because the car needed brake pads? When I asked he said yea because if we do it it’s expensive. I’ve installed a windshield pump, back lifter suspension and brakes Along with the side panel in the door coming off. Things I didn’t see when purchased. The lifters are bad now on the car. I reached out 3 weeks ago about the issue and I have been told we will get back with you let us look into it. I called today and spoke to a Joe who was ultimately rude. He basically told me what the conversation sounded like between me and the finance department when it came to extended warranty purchase. I told him that wasn’t what was said. He then stated what do you want from us you purchased a high mileage vehicle that has been off our lot for 5 months now? I expressed to him that the vehicle has been out of service for a month now and the total mileage I’ve driven the car isn’t high roughly 3100 miles. He stated you don’t have a warranty is there anything else if not thank you for being doing business with Frank Kent end of conversation. That’s not honorable business and the unwillingness to work with me is mind blowing. Totally different from the image that the company presented. I’ve prayed about it and will do what I have to do now. To have a car in your possession and be paying on it when it’s not drivable is really disheartening. More
by Marquet
Employees Worked With
Reed Buliach, Service Manager, and Joe (New Manager of Sales)
January 29, 2025
I’ve been bringing my car to the Frank Kent dealership for over a decade now, and I couldn’t be happier with the service I’ve received. Their team consistently delivers top-notch automotive maintenance, a for over a decade now, and I couldn’t be happier with the service I’ve received. Their team consistently delivers top-notch automotive maintenance, and outstanding customer care. from routine oil changes to more complex repairs, I’ve always been impressed by their professionalism, transparency, and expertise. They take the time to explain the work that needs to be done and ensure that I’m completely satisfied with the results. The peace of mind and trust they earned over the years are truly in invaluable. I highly recommend Frank Kent dealership for anyone seeking reliable and exceptional automotive service. More
by Audrey Vegan
Employees Worked With
Ron
January 25, 2025
Wonder as always. So much attention to detail. I’ll always be a Frank Kent customer. I started visiting the dealership on the traffic circle and from my first purchase So much attention to detail. I’ll always be a Frank Kent customer. I started visiting the dealership on the traffic circle and from my first purchase the same caring individual (Shawn Moffett) has been a shining star for your dealership. More
by Wdharrell
Employees Worked With
Shawn Moffett
January 23, 2025
I appreciated that their service department delivered what they said they would when they said they would. I also really liked the heads-up notification the day before reassuring me that they were on sc what they said they would when they said they would. I also really liked the heads-up notification the day before reassuring me that they were on schedule and would have the car ready on time. More
by BearGFR
Employees Worked With
Shannon
January 21, 2025
Shannon gave me the service that Frank Kent is known for. He was kind, friendly, professional, understanding, and knowledgeable. I give this dealership a 20 out of 10. He was kind, friendly, professional, understanding, and knowledgeable. I give this dealership a 20 out of 10. More
by Jennifer Moore
Employees Worked With
Shannon, Shawn Moffett
