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Frank Leta Acura
St. Louis, MO
427 Reviews
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Showing 428 reviews
May 03, 2025
I had a disappointing experience with Frank Leta Acura regarding their dishonest warranty practices. When I bought my new Acura RDX, I unknowingly signed up for a $2k warranty covering exterior and interi regarding their dishonest warranty practices. When I bought my new Acura RDX, I unknowingly signed up for a $2k warranty covering exterior and interior protection—a service never offered or performed on my vehicle. I only discovered this issue when trying to cancel the warranties, as they were through a third party, not Acura. The third party falsely claimed the service was non-refundable. After a week of back and forth, the dealership refunded me but showed no apology or acknowledgment of their mistake. Unlike most reputable dealers in St. Louis, Frank Leta Acura is not BBB accredited, which might explain their lack of transparency and accountability. I advise potential customers to be cautious with their warranty offerings. I will not be returning to Frank Leta Acura for future purchases or repairs. More
by dJett
Employees Worked With
Do not want to name anyone
January 20, 2025
DO NOT BUY FROM FRANK LETA! Bought a 2013 Grand Caravan here one year ago. So here goes my one year review... 1 month after buying: drivers side sliding door breaks. 4 mont Bought a 2013 Grand Caravan here one year ago. So here goes my one year review... 1 month after buying: drivers side sliding door breaks. 4 months after buying: (just outside the 3 month warranty) transmission starts acting up and erratically having shifting issues. $400 for a transmission fluid flush which fixed it, for now. 7 months after buying: $200 to replace the broken motor mount. 10 months after buying: $1000 to replace the battery and alternator. 1/20/25 Add on another $1000 repair to replace the TIPM. In addition to all that the sales process is very high pressure to buy extra services and such. Managed to get most of that taken off but even still they got gap insurance and a service plan for their very slow service dept. (2 hours for an oil change??) slipped in. Would absolutely not recommend buying from Frank Leta at all. More
by Briceh90
Employees Worked With
Frank Leta
December 23, 2024
I called the dealership because I was having trouble installing my front plate. MB answered the phone and told me I need not call service, he told me just to come in. I arrived, and MB (My brother) took installing my front plate. MB answered the phone and told me I need not call service, he told me just to come in. I arrived, and MB (My brother) took care of my need personally. He was not my sales person who sold me the car a month ago. Wonderfully delightful. If all the salespersons or employees had the same attitude and energy, the dealership would surpass any and all competition! Thank you MB! More
by Malut
Employees Worked With
MB and Clayton
December 06, 2024
I have been leasing vehicles from Frank Leta for 20 years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leas years. I have noticed a significant decline in the Leasing department. The process used to be simple and straight forward. The last couple of leases have been horrible. The communication with the sales team is nonexistent. Phone calls are ignored, and emails are left unanswered. The licensing department is the worst. One year I was billed for personal property tax for a car I no longer leased, and it took me months to get the situation resolved. Currently I am dealing with another clerical error from the Frank Leata licensing department. I am unable to renew my license plates because the documentation was not submitted properly or in a timely manner. (this is all supposed to be done by the dealership at time of lease). I left messages that were ignored and emails that were also ignored. I went in person and was told it was my problem, and they offered No Help. The dealership is not interested in retaining customers. The Acura cars are wonderful and the Customer Serice at the Finance Department (Honda Lease) have been wonderful. After 20 years I will be looking for another Acura dealer. Too bad Frank Leta does not care about repeat long term customers. More
by Melinda
Employees Worked With
Justin
August 30, 2024
Just purchased a new 2025 MDX A-Spec from Frank Leta. This was our second new vehicle we have purchased from Frank Leta. The good service and friendly people that we experienced during the first purchase This was our second new vehicle we have purchased from Frank Leta. The good service and friendly people that we experienced during the first purchase was the reason for the return visit. Evan Huskey work with us on the last purchase. This young man was very knowlegable, friendly, and straight to the point. He was a pleasure to work with, and made buying the MDX a pleasant experience. More
by kallen1943
Employees Worked With
Evan Huskey, Mary Greathouse
August 20, 2024
Buy your Acura somewhere else. We have purchased 4 new vehicles from Frank Leta with our 4th and last purchase from Frank Leta in February. The most recent purchase and service was We have purchased 4 new vehicles from Frank Leta with our 4th and last purchase from Frank Leta in February. The most recent purchase and service was horrible. It started when Randy the finance manager tried to tell us that the Title Company they use would not process our title, registration and transfer because we paid cash for the vehicle. This was while I was on the phone with the Title Company and they were telling me that they never received the paperwork from Randy. Randy is a liar. Next we had a noise coming from the rear ac vent. Frank Leta ordered a new part. After waiting 6 weeks for the part we finally had an appointment today for the repair. My wife sat in the service waiting area for 3 hours with no updates. When she decided to ask what was taking so long they told her that they were swamped and it should be ready in about 20 minutes. 60 minutes later she was on her way home. 4 1/2 hours to replace the rear ac vent with a scheduled appointment . Seriously buy your Acura from a different dealer. More
by jfields
Employees Worked With
Service rep
July 18, 2024
Our fourth vehicle from Frank Leta, our third from Kevin Baker. Kevin was a delight to work with as usual and pushed hard to get us a great deal. Love Acura, love Frank Leta! Baker. Kevin was a delight to work with as usual and pushed hard to get us a great deal. Love Acura, love Frank Leta! More
by justin
Employees Worked With
Kevin Baker
July 11, 2024
Purchased the new 2025 Mdx from Frank Leta. This being my first purchase from them. Everything went smoothly no pressure from sales department. Worked directly with Kevin Baker, Jeff Irby (in This being my first purchase from them. Everything went smoothly no pressure from sales department. Worked directly with Kevin Baker, Jeff Irby (in sales) and Mary in finance. All 3 were extremely knowledge about Acura. Dealership as a whole is extremely friendly we were greeted with smiles and made to feel comfortable as soon as we entered the doors. Inventory on the lot is impressive and prices are very competitive and fair. More
by Erica
Employees Worked With
Kevin Baker
July 06, 2024
My wife and I bought a new 2024 Acura MDX last month from Frank Leta Acura. The entire experience was wonderful from start to finish. Kevin Baker was our Sales Consultant and he was awesome. No high press Frank Leta Acura. The entire experience was wonderful from start to finish. Kevin Baker was our Sales Consultant and he was awesome. No high pressure sales pitching at all! We looked at some Certified MDXs and some brand new ones. We had a specific preference for the exterior and interior colors and Kevin was able to find exactly what we wanted at their Springfield, Mo dealership and had the brand new MDX delivered to us the very next day! We highly recommend Kevin Baker and the Frank Leta Acura dealership! More
by kdothage
Employees Worked With
Kevin Baker
July 01, 2024
Bought a new 2024 Acura RDX. Kevin Baker and the dealership staff were polite with no hard salesmanship.The price was fair and they were very helpful going over the controls and Kevin Baker and the dealership staff were polite with no hard salesmanship.The price was fair and they were very helpful going over the controls and programming the software to my preferences. Highly recommended. More
by Sb
Employees Worked With
Kevin Baker
