Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Leta Acura
St. Louis, MO
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 432 reviews
August 27, 2018
Warranty work & general service Had a $1,000 repair that slipped past us from getting done during warranty period. John Weber contacted zone office and got it covered even though we Had a $1,000 repair that slipped past us from getting done during warranty period. John Weber contacted zone office and got it covered even though we were a few thousand miles past warranty period. Had worked with John before. He goes "over and above" in his efforts to please the customer. More
by Acuramdx
Employees Worked With
John Weber
August 16, 2018
Excellent experience again Over and over, I have been extremely impressed by the service at this establishment. I have had the good fortune to work with Cougar (advisor)many tim Over and over, I have been extremely impressed by the service at this establishment. I have had the good fortune to work with Cougar (advisor)many times in the past (A+). He is always professional and attentive to my needs. I strongly recommend Leta for all your Acura needs. Kevin S More
by KS63026
Employees Worked With
Cougar Knickerbocker
August 13, 2018
Excellent treatment of visitor I was visiting the St Louis area, and my MDX needed repairs. I met with the service manager, Cougar Knickerbocker (coolest name ever!) to get this fi I was visiting the St Louis area, and my MDX needed repairs. I met with the service manager, Cougar Knickerbocker (coolest name ever!) to get this fix done fast. He got me in, treated me like an old friend and got everything done, plus a little that I asked for. I don't live in this area, but if I did, Frank Leta Acura would be my choice as an Acura dealership. Thanks for the great service. More
by FL-JC
Employees Worked With
Cougar Knickerbocker
August 09, 2018
Excellent service So pleased w/my Acura purchase after dealing w/the service department. Great service even after the sale! Tim & John make me look forward to my next So pleased w/my Acura purchase after dealing w/the service department. Great service even after the sale! Tim & John make me look forward to my next oil change...(I have never felt that way before about an oil change, lol). Great job Leta! More
by DML
Employees Worked With
Tim & John
May 05, 2018
Fuel tank repair Had a 2017 RDX fuel tank leak from hitting an object in the road and drove it to Leta for repair. Cougar Knickerbocker and service department worked Had a 2017 RDX fuel tank leak from hitting an object in the road and drove it to Leta for repair. Cougar Knickerbocker and service department worked with the insurance company to assure that I would receive a good repair service. Cougar kept me informed on parts ordered and estimated date that vehicle would be repaired. A 2018 loaner car was provided at no cost. We are owners of two Acura vehicles and love the service provided by Frank Leta Acura. More
by JohnJ
Employees Worked With
Cougar Knickerbocker
November 24, 2017
Bait and Switch Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered sc Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered scratches, dents and dings in my paint. As well as coverage for my wheels and coverage where a seat protectant is applied every 6 months as well as gap insurance. So I came in today to show them the scratches on my hood, as I was advised to do by my salesman. So they washed it and the scratches were still there. I advised them that I purchased Leta Shield for my paint and was told by the (Dealership Manager), "sorry that doesn't cover scratches in your paint" , I then proceeded to tell him that this wasn't what I was advised when I purchased the extra warranties and was told that someone could scratch my car and it would be repaired at no cost to me for 5 years as this is what the Leta Shield Plan was for. I was also advised that because of the extra coverages that I bought that anytime my car had to be brought in for any repairs that I would be able to get a loaner vehicle at no charge to me. Well that's not the case either. They are going to try to buff the scratches out but told me it would take 2-2 1/2 hours before they could get to it. I asked for a loaner vehicle while this was being done because I start a new job Monday and have some important documents that I need to get to my new employer before Monday. So basically I have to sit here for 2- 2 1/2 hours and wait. So in my opinion all those extra warranties they pursued me to purchase was just money in their pocket and then after that you have to jump through hoops to get anything taken care. So sad when you spend that much for a vehicle, and because of the upgrades I bought I was suppose to get wheel locks for my wheels, which did not happen. BUT I can purchase some for $80.00.! Bad deal all the way around. I absolutely loved this car when I bought it, but more and more each day because of discrepancies between what actually is and what was told at time of purchase continually changes it makes me not like the car as much everyday that goes by. So sad. They say it's all about the customer ring satisfied, which isn't the case at all. It is all about getting the money in their pockets. Would never recommend this dealership or buy another vehicle from here. More
by Snoopy65
Employees Worked With
Dealership Manager, Service Advisor
October 02, 2017
Great Service Department! My wife and I bought 2005 and 2008 Acura MDXs from Frank Leta Acura (the sales people and finance dept were excellent) and we have been using their Se My wife and I bought 2005 and 2008 Acura MDXs from Frank Leta Acura (the sales people and finance dept were excellent) and we have been using their Service Department since 2005; they have consistently done a terrific job for us over the years. They keeps the cars running like they are still new. Their service inspections are detailed and comprehensive. If something is wrong they will explain the problem and options to handle it with you as much as needed for you to understand it. They spot potential problems proactively and will let you know when the time comes to fix or replace that problem. My wife and I trust them implicitly with our cars' maintenance and service. Their hours are excellent, you can schedule the appointment online if you wish, they will help you to minimize the inconvenience of having a car in the shop (shuttles, free loaner cars, etc) and they will get your car in fixed ASAP when something unforeseen happens to it. The quality of the work is excellent and it is reasonably priced (especially compared to other "luxury car" dealerships). We have never been unhappy or felt "ripped off" with the service. Over the past 12 years we have had various service advisors who would always bend over backwards to accommodate our needs. Our service advisor for the past few years, Mark Sillman, has frequently gone out of his way to help us (especially since our cars are getting "long in the tooth"); I would rate him with 6 "stars" if that was an available option! All in all, the whole Frank Leta Acura operation is staffed with friendly, highly competent people in any dept we have dealt with there. If you want your car to last a long time and run like a top, you cannot beat their Service Department. More
by Frank Gafford
Employees Worked With
Mark Sillman (and many others before him).
July 17, 2017
Recent vehicle purchase, warranty work. Purchased a vehicle hear in April, was a very drawn out process in which they tried to talk me down on the value of my trade-in well below what it was Purchased a vehicle hear in April, was a very drawn out process in which they tried to talk me down on the value of my trade-in well below what it was worth. Now in July with these hot days the air conditioning is warm. So I dropped my vehicle off for it to be looked at on a Sunday. I didn't receive a phone call from them until 3 P.M. the following day. They said it was going to cost a diag fee for warranty work to be performed. What is the point in buying a certified pre owned vehicle then? I tried to call them back over a 2 hour period, during no time was I able to get in touch with a service writer. Update: They took care of the issues my car was having and covered it under warranty, still not thrilled with the the delay in communication, but I am happy with my car. More
by MK1989
Employees Worked With
Travis
June 01, 2017
The ultimate trust - YOU'RE NOT ALONE with these guys. I started working with this dealership over the phone to purchase a Honda Crosstour since I live in New York. I relied on them to provide me the most I started working with this dealership over the phone to purchase a Honda Crosstour since I live in New York. I relied on them to provide me the most accurate and detailed information about the car and it's condition. We hit some road bumps along the way in making this deal happen but boy did they step up and take care of me from beginning to end. I've purchased may cars over the years, but working with Travis Moss has been an amazing experience. When the car was delivers to me I notices some minor issues... I wasn't too happy of course and dreaded contact the dealership so they can address my concerns since they already got my cash... but boy was I wrong... They immediately jumped into action asked me to take the car to my local dealership to get looked at. They truly wanted me to be satisfied with my purchase and in dealing with them. They address and repaired my open issues, going above and beyond any of my expectations. If you want to be treated as family with respect and honesty, then this is the place you need to buy a car from. I wish they were local to me I would send all my friends and family there. Good honest guys! More
by Mo Rahmy
Employees Worked With
Blake Mercurio, Travis Morss, Kaleb
February 25, 2017
Inefficient Dealership I purchased a vehicle from here recently - the staff is great, but I was at the dealership for 6 hours... the majority of that time was just waiting. I purchased a vehicle from here recently - the staff is great, but I was at the dealership for 6 hours... the majority of that time was just waiting. This dealership is very inefficient. Now, I'm comparing this to my last car buying experience which lasted approx. an hour - ideal! More
by carguy
Employees Worked With
Worked with 3 individuals
