Frank Leta Acura

I purchased a Cadillac CTS from this dealer in January of 2011. I had never purchased a vehicle from a dealership before and went in expecting the worst, but I was pleasantly surprised by the experience. I 2011. I had never purchased a vehicle from a dealership before and went in expecting the worst, but I was pleasantly surprised by the experience. I found the car on the internet and went into the dealership to take a test drive. After the test drive, I looked over the car and noticed that a piece of the trunk was missing. When we got back inside the dealership, the salesman immediately went to find out how much it would cost to replace it before I even had a chance to ask. I went in with the mindset that I would make them an offer and if they said no I would leave since I did not want to haggle. I came up with an offer based on research that I had done on the market value of the car and they accepted it even though it was my first offer. I did not have to negotiate or even threaten to leave. The salesman was very friendly and there was not a lot of pressure to buy. The finance manager shopped for a loan for me and the interest rate that he found was actually lower than what my bank and insurance company had offered me. There is some pressure to get you to buy a warranty. I have been driving the car ever since and have had no problems whatsoever. I am very happy with my purchase and would definitely buy from this dealer again. More

This was my first time visiting Frank Leta Acura after recently purchasing a used 2008 TL. I met Marcus and Jason in the service area. They're a good team! I witnessed them helping each other when checki recently purchasing a used 2008 TL. I met Marcus and Jason in the service area. They're a good team! I witnessed them helping each other when checking my battery problem. They also communicate to me, the customer, in a very professional manner. Jason had the car checked out, found some issues and recommended service. I accepted, but did not feel any "Hard Sell" which was good. I must say that I was very skeptical going to the dealership and went away VERY, VERY satisfied. I now have a "peace of mind" that my wife can bring the car in and Jason or Marcus will treat her right. I also wanted to mention that Samir the mechanic who worked on my Acura did a great job and was fast! More

I bought my first car in 1963, and in the ensuing 48 years, I have never had a car-buying experience remotely as pleasant and stress-free as my recent purchase of an Acura ZDX from Frank Leta Acura. Th years, I have never had a car-buying experience remotely as pleasant and stress-free as my recent purchase of an Acura ZDX from Frank Leta Acura. The salesman, Victor Kremar, was courteous and helpful every step of the way. He went out of his way to provide answers to my questions, always took my phone calls (or returned my call quickly if he was otherwise occupied), and kept me constantly updated on everything. At the time of my purchase, the ZDX was a hard car to find; none of the dealers closer to me were even willing to try to find one, just told me I’d have to wait, whereas Victor was able to locate one, in one of my preferred colors, in two days, and arrange to have it trucked in to Frank Leta at a nominal cost. He gave me an unbelievably good price on the vehicle; and what’s more, he talked me out of several expensive dealer-installed accessories I had been considering – and that’s certainly a first! I had intended to pay cash, but Dean Engledow, the business manager, offered such an attractive finance package that I went that route instead. When I arrived in St. Louis to complete the transaction, it was accomplished courteously, quickly, and efficiently – and they had some awesome, fresh-baked chocolate chip cookies in the waiting area. I highly recommend this dealer. More

I was quite satisfied with my experience with this dealership. They answered all of our questions and made us feel relaxed during the whole process. Their sense of humor was enjoyable too! I am sur dealership. They answered all of our questions and made us feel relaxed during the whole process. Their sense of humor was enjoyable too! I am sure they will continue to be helpful with any questions or service I may need. More

The salesman, sales manager, finance manager and online sales manager were all very polite and patient as they explained the transaction. Finished the sale and follow up. I bought a used vehicle but treate sales manager were all very polite and patient as they explained the transaction. Finished the sale and follow up. I bought a used vehicle but treated as if I were purchasing a new loaded Acura. I had the car in the service shop and the lady that I worked with was great too. i would highly recommend this dealership to others. Maybe in the future I will be in the market for a new Acura who knows. More

THIS IS THE ABSOLUTE VERY WORST COMPANY for CUSTOMER SERVICE, and the worst dealerdship I have ever been to. The people who work there are Rude, Scammers, and Inattentive. They sold me a car, after a mo SERVICE, and the worst dealerdship I have ever been to. The people who work there are Rude, Scammers, and Inattentive. They sold me a car, after a month a motor in the car died. I had 2 year warranty and 3 month warranty from the dealer that they offer, but they wouldnt fix the car, they claimed it was my fault the motor died?? Finally after many phone calls, visits to the dealership, and consulations with the lawyers, dealerdship agreen to pay for the full amount on the old car, and for me to pick a new car so I could do a trade in. While doing all the paper work for the new car, and getting ready to sign, I NOTICED THAT THEY PAID ONLY FOR THE HALF OF WHAT I OWNED ON A OLD CAR. When I asked what was going on and why they were trying to be sneaky they argued, yelled and were unpolite through the whole situation. They claimed that they never said they would cover the whole thing. Then I noticed that they wanted me to REFUND them the money for the WARRANTY ($2,000 for 2 years) that I bought, out of my pocket while purchesing the first vehicle. They said that they had the right to this money because they need to fix the old car ( that I didint own anymore). They charged me for cancalation fee for the warranty that I Cancelled($600), but the warranty refunded me the whole $2,000. They stil owe me $600 along with many things that I will probably never get back. This situatuion almost caused me my Job, brought many arguments with my family, and caused me so much stress. Unfortunately, people who come on here to read the comments do it after they buy the car or after it's too late. I wish I went online and read more about this "DEAN TEAM" before purchesing anything from them. It is bad enough that people are loosing jobs left and right in this though economy, but then we have monsters such as this dealerdship waiting for the first opportunity to steal from us. SUCH A SHAME! More

I was treated with respect and given every courtesy. I felt like I was seen as a human being not just a customer. There was no back and forth of "let me go talk that over with my supervisor" and high pres felt like I was seen as a human being not just a customer. There was no back and forth of "let me go talk that over with my supervisor" and high pressure sales. The salesman listened to me and proved he heard what I was saying. These guys went above and beyond in my estimation! It was as pleasant as buying a used car could be. More

We bought our new Acura TL with the Tech package on May 23, 2009. In almost a year since we bought the car, we never had to return the car for mechanical issues. We have returned the car for routine mainte 23, 2009. In almost a year since we bought the car, we never had to return the car for mechanical issues. We have returned the car for routine maintenance. Just as advertised, the staff at Leta Acura is friendly, has a friendly environment and the maintenance issues were accurately performed the first time. More

I have been a Leta customer for 10 years and now own 2 TLs. Frank Leta service department has kept my 2000 TL in excellent condition. That is one reason I bought another TL and am very pleased with it. N TLs. Frank Leta service department has kept my 2000 TL in excellent condition. That is one reason I bought another TL and am very pleased with it. Not only is the product of excellent quality but the service backing it up is excellent. More