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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.0
219 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 219 reviews

September 05, 2026

Employees didn't seem to listen and or appropriately record the concerns I conveyed about my vehicle. Did not instill confidence or trust in the diagnostics the performed. Their conclusion changed after More

by ashcar82
Recommend Dealer
No
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September 03, 2026

I had a great experience, Robert made sure I was taken care of and kept me updated. More

by cannie.blankenship
Recommend Dealer
Yes
Employees Worked With
Robert Kern in the service department. Went in for oil change and AC check.
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Sep 05, 2026 -

Frank Leta Buick GMC responded

Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback is a testament to our commitment to customer-centric support and reliability, and we look forward to welcoming you back soon!

September 03, 2026

I had a great experience, Robert made sure I was taken care of and kept me updated. More

by cannie.blankenship
Recommend Dealer
Yes
Employees Worked With
Robert Kern in the service department. Went in for oil change and AC check.
Print
Sep 05, 2026 -

Frank Leta Buick GMC responded

Hi Cannie, thank you for your wonderful review! We're thrilled to hear that Robert provided you with great service and kept you updated throughout your experience. Your feedback reinforces our commitment to customer-centric support and reliability, and we look forward to serving you again soon!

September 03, 2026

Was under warranty on a brake sensor. Was told it would cost me 180 bucks to look at it More

by markfranklin58
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 05, 2026 -

Frank Leta Buick GMC responded

Hi, I'm sorry to hear about your experience with the brake sensor under warranty. We strive for customer-centric service and your feedback highlights an area where we can improve our honesty and reliability. Thank you for sharing your concerns, and I invite you to reach out so we can discuss this further and find a solution that works for you.

September 03, 2026

It was done in a timely manner but they did not rotate my tires as requested. More

by warner.raeann
Recommend Dealer
Yes
Print
Sep 05, 2026 -

Frank Leta Buick GMC responded

Hi, thank you for your feedback! We're glad to hear your service was done in a timely manner, but we sincerely apologize for not rotating your tires as requested. Your experience is important to us, and we will ensure our team addresses this to maintain our commitment to reliable and trustworthy service. We hope to see you again soon!

September 03, 2026

Frank Leta's service department is friendly, fast and efficient. Your staff, especially the service manager, is very personable and easily develops a trusted bond with customers. More

by Lindaclick45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure of her name, but your service manager is very good at seeing to customers' needs.
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Sep 03, 2026 -

Frank Leta Buick GMC responded

Your note about the service on your Buick Lucerne being friendly, fast, and efficient shows how we strive to deliver seamless care. Knowing our service manager’s personable approach helped build a trusted bond with you means a lot to us.

September 01, 2026

I had a pretty poor experience, until the end. Car is still not totally repaired. More

by ebbalcer
Recommend Dealer
No
Employees Worked With
Robert
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Sep 07, 2026 -

Frank Leta Buick GMC responded

We truly apologize for your poor experience and understand your frustration with the car still not being totally repaired. Thank you for sharing your feedback as it is invaluable in helping us enhance our customer-centric service. We are committed to providing reliable support and would love the opportunity to resolve this issue for you, so please reach out to us directly.

September 01, 2026

I have been waiting for two months for a loaner to get some body work done, I have make three appointments and no loaner available More

by conniehummingbird
Recommend Dealer
No
Employees Worked With
Service department
Print
Sep 07, 2026 -

Frank Leta Buick GMC responded

Connie, we sincerely apologize for the inconvenience you've faced while waiting for a loaner for your body work. Your experience does not reflect our commitment to customer-centric service and reliability. Thank you for sharing your feedback, and we invite you to reach out directly so we can resolve this issue and restore your trust in us.

September 01, 2026

Very helpful and explained everything Very good to work me and very helpful Thanks Robert More

by Rparker4848
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 07, 2026 -

Frank Leta Buick GMC responded

Thank you for your kind words about our service. We're glad to hear that you found our support helpful and that everything was explained clearly. We appreciate your feedback and look forward to serving you again with our reliable and customer-centric approach.

September 01, 2026

They had my vehicle for over 3 weeks. .. if it was t for me calling out there to check on my vehicle I would have never heard from them. It was a disaster.... thanks to Micheal Brown for s More

by Tyler.wengert
Recommend Dealer
No
Employees Worked With
Service Department
Print
Sep 07, 2026 -

Frank Leta Buick GMC responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (573) 334-6198 so we can make your experience a positive one.

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