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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.0
243 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 243 reviews

September 26, 2026

Very nice and was kept informed And the wait was not that long considering the work they had to do More

by mrsbil
Recommend Dealer
Yes
Employees Worked With
Sydney
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Sep 26, 2026 -

Frank Leta Buick GMC responded

Your mention of clear updates and a reasonable wait time given the scope of work is appreciated. Knowing that the service on your Buick Encore GX met your expectations means a lot to our service team.

September 25, 2026

Body shop dissed me. Kept my car for 8 days & never started on it. I’ll never return there for anything. I will tell others too More

by suebrewer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dani Tharnish
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 25, 2026

Awesome service and great truck for the money. They put together a expedited finance deal and left with the truck within a few hours. More

by rtoler2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew for sales and Kim for finance
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Sep 25, 2026 -

Frank Leta Buick GMC responded

Hearing that you drove off in your new GMC 2500 within a few hours means a lot to our team. We’re pleased we could arrange an expedited financing deal and provide a truck that offered the value you were looking for.

September 24, 2026

Super quick and easy to schedule my service. Sidney did a great job explaining the recommended services and made the pricing clear up front. Great experience! More

by abigailcobb.09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney
Print
Sep 24, 2026 -

Frank Leta Buick GMC responded

Knowing scheduling your GMC Terrain’s service was quick and straightforward is rewarding for our service team. We’re glad our advisor explained the recommended services clearly and provided transparent pricing up front. Your feedback means a lot to us.

September 24, 2026

Some how during the oil change, it was determined that the vehicle would need new brakes and rotors. Brake pads were replaced on the vehicle 6 months prior, and took to a second shop that validated rotor More

by Craig.Raney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 27, 2026 -

Frank Leta Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 24, 2026

I came in super bummed because I needed a new car and was only going in for options. I walked out with a vehicle, Andrew was absolutely fantastic and even though he’s still kind of new, he knew what he was t More

by Elephantfrog345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pettit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Clark
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Sep 24, 2026 -

Frank Leta Buick GMC responded

Knowing that your visit shifted from exploring options to driving home in a new Buick Envista is rewarding. Your praise of our associate’s knowledgeable and thorough support means a lot to us.

September 21, 2026

Bought new car and after repeated trips to customer service swapped for loaner I was using. After being promised a loaner I had to call a neighbor to bring me a vehicle. Very cruel to leave a person wh More

by asakinnaman
Recommend Dealer
No
Employees Worked With
Too much for canned response
Print
Sep 21, 2026 -

asakinnaman responded

I think all is well now but hindsight would have me going to Buick dealership in sikeston Car I now have was my way of trying to get out of sticky situation. Original deal was around $50k for envision but driving at 65 it had steering problems. Not getting fixed, I spent about 8k on enclave loaner which is performing well. Did not like color but problem with original sale solved

Sep 26, 2026 -

Frank Leta Buick GMC responded

Hi, we sincerely apologize for the inconvenience you faced with our customer service and the lack of a loaner vehicle during a critical time. Thank you for sharing your feedback; we will address this issue to ensure better service in the future, and please reach out to us directly at (573) 334-6198 when you have a chance. Thank you, and we look forward to hearing from you.

September 19, 2026

Was a great experience Mike and Tobias took care of everything They really are nice and helpful and good guys to work with More

by Caraleanor
Recommend Dealer
Yes
Employees Worked With
Tobias Mike
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Sep 20, 2026 -

Frank Leta Buick GMC responded

Our service team is pleased we could take care of everything during the service on your Jeep Cherokee. Knowing you found our team helpful and kind means a lot to us.

September 19, 2026

Was extremely helpful. And very informative, experience was amazing I would recommend Frank let's buick to a friend More

by mandosanchez0325
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 19, 2026 -

Frank Leta Buick GMC responded

Knowing you found our guidance helpful and informative means a lot to our team. We’re glad the purchase of your new GMC Canyon went smoothly, and hearing you’d recommend our dealership to a friend is truly rewarding.

September 19, 2026

Tara was great help and very informative about the problem I was having. She got Me Taken care of!!! More

by Khbarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara in service!!
Print
Sep 19, 2026 -

Frank Leta Buick GMC responded

Knowing that you found our explanations helpful means a lot to our service department. We’re pleased we could resolve the issue on your GMC Terrain, and we appreciate your five-star rating.

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