Frank Leta Buick GMC

Actually less than a 1. Actually, I would like to give it less than one. When I took my car in because it was in limp mode, the service department was more concerned with ge Actually, I would like to give it less than one. When I took my car in because it was in limp mode, the service department was more concerned with getting me back out the door, then listening to my concerns. Then they weren't going to be able to look at my car for a week and when I explained I needed a loan car because I am a single mom who has to get to work. I was pretty much told too bad. Then I received a text from them that my car had been looked at. They sent me a paper saying whatever it is that they found which in no way addressed my concerns and also did not tell me that my car was ready to go. I tried contacting them myself two times. My dad tried contacting them two or three times. Each time we were told that the service department was busy but they would call me back or my dad back. One of those times for each of us we were told that our calls were being expedited and we should receive a call anytime. We never have received a phone call. My dad went in the next day and was told that my car was done and that they couldn't see anything wrong with my car, even though when it came in, it could barely move. My dad is a master mechanic himself and had the codes read before we went in and confirmed that the codes that were read were covered under the powertrain warranty. Yet when bring it to the dealership they can't find anything wrong, therefore not having to do any work warranty, but still charge us almost $200 to read the codes. When he tried to ask why that might have happened nobody that could answer the question. Was there or had the time to talk with him. He More

They are so helpful! Great people! They changed the oil and rotated the tires. And they fixed the clicking noise😊👍 Great people! They changed the oil and rotated the tires. And they fixed the clicking noise😊👍 More

Respectful professional and caring about us matured people not robot employees always very helpful to us people not robot employees always very helpful to us More

Complete satisfaction Eric Hill is professional and courteous and the resson I will come back to Frank Leta for service on my auto. courteous and the resson I will come back to Frank Leta for service on my auto. More

Made my appointment online. The price it gave me, aligning number of quarts, filter etc. Was not even close to what was charged. I was.yild.by the salesperson also that the firs The price it gave me, aligning number of quarts, filter etc. Was not even close to what was charged. I was.yild.by the salesperson also that the first year, no charge for oil changes. More

Made my appointment online. The price it gave me, aligning number of quarts, filter etc. Was not even close to what was charged. I was.yild.by the salesperson also that the firs The price it gave me, aligning number of quarts, filter etc. Was not even close to what was charged. I was.yild.by the salesperson also that the first year, no charge for oil changes. More

When asked if additional work could be done I approved it but when the vehicle was picked up work was not completed. When I called asking to be picked up by the end of my workday was told someone would get b but when the vehicle was picked up work was not completed. When I called asking to be picked up by the end of my workday was told someone would get back to me. No one called or came to pick me up. Had to get a ride. More

Problem with the safety system in My buick envision. Had an appointment on the 24th of September to have the alert checked. I was told that a part had to be ordered. And left to find out that the Da Had an appointment on the 24th of September to have the alert checked. I was told that a part had to be ordered. And left to find out that the Dash display had been turned off. The cruise control, blind spot warning and other safety did not work. BY the time I got home the shop was closed and I had to wait until the following day to report the problem. When I spoke to the CSR I was told that someone would return my call. Still wait almost 3 weeks later. I drove back to the dealership (not in the car they had sold me) on the 12th of Oct. Ask about what was going on and the answer was part is on order, can't do anything but wait. So basically I was told the same thing as when I took in a GMC terrain last december. That vehicle had a front end that shaking. Just drive the vehicle you can't hurt it. Well after being told that They could not work on that suv until approved by GM. Tried to get help from GM to no avail. I decided to trade it in for the buick that is now giving me problems. (I lost 7000 dollars on the deal) Now the Buick is setting in my driveway not being driven due to the safety concerns on my part. I tried to speak with the general manager about it but all I got was a Person that perfected to raise her voice to tell me it was not her proble/fault that my car broke. After listening to rate. I left to call GM myself. Of course they where not of much use. I was told that if a part is on backorder then it is on backorder The one thing that I found out was GM will authorize a loaner car until mine repair. The general manager of Leta gmc told me that they would not. I called her after getting this information and of course she did not answer and it is closing time for her without returning my call. The dealership has not helped in away after buying 3 new cars from in the last 4 years. I will never trust anything told to me by the dealership and will never return after this proble is taken care of. The only reason I am waiting for the fix is because the GM spoke person I spoke with told me that if I go to another dealership I would be put on the back of the line for any replacement part that they ordered. Last comment I was informed of the problem on the 24th of sept. and my part was not ordered until the 1st of Oct. More

Fast. Friendly. Great communication Was able to get my truck same day as repair Fair Friendly. Great communication Was able to get my truck same day as repair Fair More

Fast and friendly and the young man loved my truck lol will me back next time will me back next time More