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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.1
181 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 181 reviews

July 28, 2026

I had a scheduled oil change and tire rotation. I arrived on time but didn't get out of there for almost an hour and a half More

by Kjshelby
Recommend Dealer
Yes
Employees Worked With
Idk but he was very nice and thoughtful. I just had a pretty long wait
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July 28, 2026

Listen to my concerns and resolved them Not now Is this ai Have a real person contact me and I will answer More

by PETEZBYU
Recommend Dealer
Yes
Employees Worked With
Terra Gross
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July 27, 2026

An hour and a half is way too long to get an oil change I waited too long to get an oil change. I feel like it needs to be faster. What more do you want to know? More

by stephani.leible
Recommend Dealer
No
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July 27, 2026

Terrible communication, repeated delays, no transportation assistance, and an improperly completed repair on a nearly new vehicle. More

by sladecarchie
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dep.
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Jul 29, 2026 -

Frank Leta Buick GMC responded

Hi, I sincerely apologize for the terrible communication, repeated delays, and the issues with your vehicle's repair. Your experience does not reflect our commitment to customer-centric service and reliability. Thank you for sharing your feedback; we are taking your concerns seriously and will work to improve our support and quality moving forward. Please feel free to reach out directly if you'd like to discuss this further.

July 23, 2026

They helped with what I needed and were efficient with providing me service. I was satisfied with my service. More

by Zwglenn
Recommend Dealer
Yes
Employees Worked With
Rob
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Jul 25, 2026 -

Frank Leta Buick GMC responded

Thank you, Zwglenn, for your kind words! We're thrilled to hear that you found our service efficient and that we were able to help with what you needed. Your satisfaction is our priority, and we look forward to providing you with reliable support in the future!

July 23, 2026

We're polite and helpful Very professional and knowledgeable Good service and employees are very helpful More

by Pwkeys
Recommend Dealer
Yes
Employees Worked With
Didn't
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Jul 23, 2026 -

Frank Leta Buick GMC responded

We appreciate your praise of our team’s professionalism and expertise during your recent GMC service appointment. It’s wonderful our employees delivered polite, helpful assistance throughout your visit. We look forward to welcoming you back soon.

July 23, 2026

Several people but I do not get call backs like i should and after 2 1/2 months they give me my jeep back and 3 days later its back at the mechanic. Tera was the only person who did what they should of done More

by Nightcat_28
Recommend Dealer
No
Employees Worked With
Several people but I do not get call backs like i should and after 2 1/2 months they give me my jeep back and 3 days later its back at the mechanic. Tera was the only person who did what they should of done. I will never buy another car from buick again
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Jul 29, 2026 -

Frank Leta Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 23, 2026

Great service department. Everyone is very friendly and helpful. Even with a newly redesigned vehicle issues they are still able to help with figuring out how to correct the i More

by tpoole64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobias Winters
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Jul 23, 2026 -

Frank Leta Buick GMC responded

It’s rewarding to know our team’s friendliness and support stood out during your visit. We’re glad we could navigate the redesigned aspects of your GMC and resolve any concerns. We look forward to helping you again.

July 21, 2026

This has been the worst dealership that I have ever done business with. GM should investigate this dealership. More

by Don’t do business with this dealer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None of the names listed are individuals that we worked with.
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Jul 22, 2026 -

Frank Leta Buick GMC responded

Hello, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (573) 334-5672. We look forward to hearing from you.

July 21, 2026

Fast, easy Knowledgeable, friendly, helpful Smart, entertaining, well dressed, professional Courteous, delightful, fun Honey production More

by namos1983
Recommend Dealer
Yes
Employees Worked With
Cassidy elders
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Jul 21, 2026 -

Frank Leta Buick GMC responded

Thank you for highlighting how seamless your used Chevrolet Silverado 1500 purchase was and for noting our team’s blend of expertise and friendly professionalism. We’re pleased their courteous and engaging approach made the process both efficient and fun. Enjoy your Silverado and we look forward to serving you again.

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