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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.0
213 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 213 reviews

May 22, 2026

Communication was terrible. Had to call numerous times to get a call back. Even went back to service center to get answers. Was told I would be notified but never heard from the More

by bonrob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Frank Leta Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 21, 2026

Everyone was polite and helpful. The issue with my vehicle was handled appropriately and yet in a timely manner More

by clintnale
Recommend Dealer
Yes
Employees Worked With
Dalton Harris
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May 21, 2026 -

Frank Leta Buick GMC responded

Thank you for letting us know our team provided courteous, helpful service and resolved your Buick Encore GX’s issue promptly. We appreciate your feedback and look forward to assisting you again.

May 21, 2026

Always kind and keep you updated with what is going on with your vehicle. The waiting room is clean and comfortable and was stocked with drinks and snacks. Thanks More

by Obrown75
Recommend Dealer
Yes
Employees Worked With
Don't know her name, but she was very nice.
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May 21, 2026 -

Frank Leta Buick GMC responded

We’re delighted to hear that our team kept you informed and that our waiting area met your needs. It’s great that the refreshments helped make your visit more comfortable. Thank you for trusting us with your Buick service.

May 21, 2026

Prompt service and very honest I appreciated them being honest and telling me I didn't need an alignment More

by faithmargaret
Recommend Dealer
Yes
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May 21, 2026 -

Frank Leta Buick GMC responded

We’re glad our team provided timely service and clear guidance about your alignment. Keeping your Cadillac in good working order matters to us. Please reach out if there’s anything else we can help with.

May 21, 2026

Perhaps not the dealer but having purchased a new car and repeatedly return for correction of steering and not getting it corrected along with time distance and gas prices becomes an anger situation More

by asakinnaman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales - Cassidy. 4 star
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May 25, 2026 -

Frank Leta Buick GMC responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.

May 21, 2026

He was very polite and very helpful. Everyone was very friendly and I was able to get in right away. More

by sheilak9194
Recommend Dealer
Yes
Employees Worked With
Mason Miller
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May 21, 2026 -

Frank Leta Buick GMC responded

Delighted to hear our team was courteous and helpful during your recent visit. We’re glad we could quickly accommodate your GMC Terrain and make you feel welcome. We look forward to assisting you again.

May 25, 2026 -

Frank Leta Buick GMC responded

Hello, thank you for your wonderful review! We're thrilled to hear that you found our team polite, helpful, and friendly, and that you were able to get in right away. Your feedback inspires us to continue providing trustworthy and reliable service, and we look forward to welcoming you back soon!

May 18, 2026

Poor service and poor customer service. We traded off the car to another dealer. Lost all confidence in Frank Leta . More

by David
Recommend Dealer
No
Employees Worked With
Everyone there!
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May 22, 2026 -

Frank Leta Buick GMC responded

We're sorry to hear about your experience, David, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 18, 2026

I had a great experience with Sidney and Ali on my new truck purchase. Thanks More

by sroe1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney ward and Ali in sales
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May 18, 2026 -

Frank Leta Buick GMC responded

Thank you for sharing your feedback on your new GMC 2500 purchase. We’re pleased our team provided a great buying experience. Congratulations again on your new truck!

May 17, 2026

Everyone was very friendly and made us feel at home. We looked for a vehicle at several dealerships but, the service did not compare to Frank Leta’s crew. That is why we chose to buy from Frank. More

by chd.mayfield
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassidy Elders
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May 17, 2026 -

Frank Leta Buick GMC responded

We’re pleased our team made you feel at home while you explored several dealerships. We’re honored you chose us for your new Buick Encore GX. Please reach out if you need anything.

May 16, 2026

The oil change went okay. The prior time I was in the dealership I had a warning light on. They put it on their computer and found out what was wrong. Said it would be covered More

by mygilliland
Recommend Dealer
Yes
Print
May 17, 2026 -

Frank Leta Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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