Frank Myers Auto Maxx

I was referred by a family member, this is my first visit so I can only go by first impressions and so far I am very impressed . Good product, good prices, good service. so I can only go by first impressions and so far I am very impressed . Good product, good prices, good service. More

an hour agoNEWThis was my first time buying from this an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me se an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me several cars in my budget that did not quite fit my needs. then I was shown a "2016 Ford escape" that suited me perfectly. My fiance and I were armed with our cell phones researching the car before purchase and found that it was known to have transmission problems. The manager offered to extend the warranty to ease my mind. I thought I was getting a great deal. I looked over the warranty carefully, the selling price was a little higher than the average 2016 ford escape, but I was willing to pay it because I felt like the warranty made the price worth it. I got excited, made a dumb move agreed to purchase the car. I get into the office, and everything is "sign here, initial here" as fast as possible. I left feeling great about my purchase. UNTIL I got home, printed my insurance documentation, and realized I had purchase a 2013, not a 2016. I thought I was losing my mind and triple checked mine and my fiancees browser history. We both heard 2016, neither of us ever googled a 2013 model. Now I know that was dumb on my part to not triple check the year and model I was purchasing, but I never expected to be mislead about that part and instead spent too much time reading the warranty part and just assumed I was getting the car I was told that it was. I called Tracy Myers and he did agree to let me return the car. So I drove back to the dealership, and was completely shamed in the office. "Most people research the car before they buy it" I reminded the manager that I had been researching the car on my phone and even pointed out that 2016 models were known to have transmission issues. He then tells me the sales person had no reason to lie, and I agree, I believed she made an honest mistake. But google history doesn't lie, why would both mine and my fiances browser history say 2016? We both are mistaken? She said 2013 and we both heard 2016? I told him usually people tell you the correct year of the car you are purchasing. He asked if he would lower the price if I would consider keeping the car. Out of frustration I said yes, gave him my firm offer, and he said he would get back to me Monday. But after that whole experience, I will be returning the car no matter what offer he makes. The fact that they mislead me makes me uncomfortable. At first I believed it was an honest miscommunication but after he tried to shame me into keeping the car and placed all the blame on me without accepting any responsibility I do not believe this is an honest place to buy. I paid cash, no loan, and he saw me thoroughly researching 2016 models. The price I paid for the 2013 model is $4,500 more than other dealerships selling the car. I never ever would have thought that was a fair deal. I realize it was on the paperwork and it is my fault for not double checking the year, but that just goes to show how sneaky some of these dealerships can be. So if you are buying from here, be prepared that the car they tell you you are getting may not infact be the car they sell you and check the paperwork, including the make model and year, with a fine toothed comb. I will say I do believe that Tracy Myers is doing me a favor by letting me return the car. I am thankful he is at least an honest man. But I do question the rest of their staffs integrity. Also don't be fooled by all the positive reviews like I was. The salesperson sends you a text and tells you to leave a positive review while standing there watching you the entire time. Super weird and unnecessary if you are running an honest establishment. I would have left a glowing review if I left with the car I thought I purchased. But the fact that they sold me a car in which the transmission was recalled for $4,500 over market value makes me sick to my stomach. Especially when I thought I was getting a completely different model. To further show how shady they are, I left this review on Google first and I kid you not, it is nowhere to be found!! More

STEVE WAS THE MAN!! He made the process easy and I was able to drive home with my new car all in the same day! Keep up the great work! able to drive home with my new car all in the same day! Keep up the great work! More

My experience here was out of this world. All of the staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything we staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything went super smooth. I highly highly recommend for everyone especially people with no hope. More

I love it people are so friendly. Feels like I’m part of the family. I found my favorite car and I’m in love with it the family. I found my favorite car and I’m in love with it More

He was very helpful with finding me a car today. I’m very excited of they type of car. Was very excited about everything today. excited of they type of car. Was very excited about everything today. More

I can’t explain how fast and great the service was. Jessica was great and the opener was too! Went in and came out with a car! 👍🏽👍🏽 Jessica was great and the opener was too! Went in and came out with a car! 👍🏽👍🏽 More

Great experience! Honestly they had me in and out .... Even with a few dings on my credit..they made it all happen! I was in and out pretty quickly! “As the slogan” goes.. “Everybody Rides”! and they do Even with a few dings on my credit..they made it all happen! I was in and out pretty quickly! “As the slogan” goes.. “Everybody Rides”! and they don’t break the bank! More

Darien was excellent. He made us feel really comfortable and not rushed. I would definitely send all of my friends to get a car from here. and not rushed. I would definitely send all of my friends to get a car from here. More

Nixon was my salesman and he couldn’t have made my experience any better. He was very professional, helpful and went out of his way to assure that I left satisfied. Even with him being very busy with experience any better. He was very professional, helpful and went out of his way to assure that I left satisfied. Even with him being very busy with other customers, he made time to make sure I was comfortable. He offered drinks, snacks and just a helping hand throughout my time at Frank Myers. More