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Frankel & Chesapeake Cadillac

Cockeysville, MD

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89 Reviews

10240 York Rd

Cockeysville, MD

21030

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89 Reviews of Frankel & Chesapeake Cadillac

June 09, 2021

This dealership and Greg are the best!I have dealt with This dealership and Greg are the best! I have dealt with them for years. I have bought se real cars from them. Greg had been my service man and he More

by bwebbert25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 09, 2021 -

Frankel & Chesapeake Cadillac responded

Your feedback means the world to us! Thank you for sharing! We're so glad you have been so happy with Greg and our service department. Thanks for choosing Frankel & Chesapeake Cadillac!

June 07, 2021

Greg Winebrenner was very helpful. He explained all the work and helped me make an informed decision. Because of Greg I will return to Chesapeake for future service needs. More

by JJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Winebrenner
Jun 07, 2021 -

Frankel & Chesapeake Cadillac responded

Thank you for sharing your feedback. We're glad that Greg earned your trust and was able to assist you at the highest level. Thank you for choosing Frankel & Chesapeake Cadillac.

June 05, 2021

I'm always happy when Brian Young handles my vehicle. , he makes sure everything is perfect before I leave. Brian gets me in when I need service without a wait. More

by SugarPlum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Young
Jun 07, 2021 -

Frankel & Chesapeake Cadillac responded

Thank you so much for sharing your kind feedback about Brian. We're happy to read that you had a 5-star experience with us.

May 27, 2021

You had my car for a week and I don’t see where you did anything. Codes cleared but you couldn’t fix a radio? Give me a break all you did was drive the car and charge for driving it. On top of that you cha More

by Jddj
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg
Jun 07, 2021 -

Frankel & Chesapeake Cadillac responded

Hello, We’re sorry to read your feedback. We did our very best to identify the problem with your radio, however, our Service Manager drove your vehicle several times and was unable to duplicate the issue. Unfortunately, when your vehicle was brought to us, it had no gas and in order to road test it, we had to put gas in it. We would be happy to have you return so that we can take another look at your vehicle. Please contact us if you would like to schedule an appointment. Thank you.

May 21, 2021

MARY BYRD I have been using the service department for 16 years and KEVIN HAIRSTON has been the best service advisor for all 16 years. He is professional, friendly, explains all repairs in detail and ans More

by Georgia Peach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEVIN HAIRSTON
May 28, 2021 -

Frankel & Chesapeake Cadillac responded

Thank you so much for your kind words about Kevin. He's truly an asset to our team. We are honored that you have continued to service your Cadillac with Kevin and our team over the last 16 years. We're lucky to have great clients like you! Thank you!

May 06, 2021

Excellent service and wonderful attention. Don treated me like I was the only customer he had. Total personal and total service and attention. The Best ! More

by Debibmeisel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Levine
May 07, 2021 -

Frankel & Chesapeake Cadillac responded

Thank you so much for taking the time to review your experience purchasing a Cadillac from Don. We enjoyed reading your feedback. Congratulations on your purchase and thank you for choosing Frankel & Chesapeake Cadillac!

April 20, 2021

Brian was extremely helpful and went above and beyond to help us with our service needs. He worked with our extended warrant company to try to get the items that were not functioning properly covered. More

by K&J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Young
Apr 22, 2021 -

Frankel & Chesapeake Cadillac responded

Hi K & J, Thank you for taking the time to review your service experience with Brian. We're glad you're part of our Chesapeake Cadillac family. Thank you again for servicing with us!

March 19, 2021

Great service from Brian on my Cadillac every time, I really feel like he’s on my side and helps me out without trying to sell me a lot of upgrades. That’s why I come back. More

by Timnaughton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service
Mar 26, 2021 -

Frankel & Chesapeake Cadillac responded

Hi Tim, Thank you for sharing your service visit with us. We're delighted to read that Brian made the service process so enjoyable. Thank you for continuing to choosing us for your service needs.

March 19, 2021

Everything went well thanks a lot thanks again Greg in service I was well taking care of thank you have a good weekend to all More

by Joey-yankee7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg in service
Mar 26, 2021 -

Frankel & Chesapeake Cadillac responded

Hello Joey, Thank you for sharing your great feedback. We're glad Greg went above and beyond for you. Have a wonderful weekend and thank you for choosing Frankel & Chesapeake Cadillac!

March 04, 2021

It was a pleasure bringing my CadillacTX4 in for its It was a pleasure bringing my Cadillac TX4 in for its first oil change. I was greeted and service was prompt. Thank you Greg Winebrenner! More

by shacker1@hotmail.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Winebrenner
Mar 12, 2021 -

Frankel & Chesapeake Cadillac responded

Thank you so much for your kind feedback! We're so glad that Greg made your service visit 5-stars. Thank you for choosing Chesapeake Cadillac for your service needs.

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