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Frankfort Toyota - Service Center

Frankfort, KY

4.9
403 Reviews

403 Reviews of Frankfort Toyota - Service Center

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September 21, 2019

Routine service not routine treatment Beth was super. 60,000 mile service may be Toyota's routine but she treated me like I was the person of the day. Thank you More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Sep 23, 2019 -

Frankfort Toyota responded

It was our pleasure. Thank you for servicing with us and please let Beth know if you have any questions.

September 11, 2019

Great experience It was so easy to make an appointment online and the customer service representative , Johnny, was great to work with. The shuttle service made it eas More

by apatters8086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Frankfort Toyota responded

That is our goal from making an appointment to taking delivery of your vehicle, to make it as easy as possible. Thank you very much for your business.

September 10, 2019

Amazing I just wish you guys would throw in a car wash and clean with a really expensive service and also have more coupons. Coupons good. More

by Flippermickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Sep 11, 2019 -

Frankfort Toyota responded

Coupons are good, for sure. Always be sure to check your email inbox for our monthly coupons that we send out. If you don't see any occasionally some servers send our emails to the spam folder so check there as well. As always we appreciate your business and your feed back.

September 10, 2019

Terrible Service Multiple times I have made an appointment and brought my vehicle in for a simple oil change. Every single time I’ve gone back HOURS later to pick it More

by fclark0016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth Kaiser
Sep 11, 2019 -

Frankfort Toyota responded

Frankfort Toyota apologizes for your experience here and regret that you have chosen to take your business elsewhere. Policies and procedures are being reviewed with our personnel to identify problem areas that need correction so this doesn't happen again. Should you change your mind or if we can be of any help to you whatsoever please contact our Customer Relations Manager, Kelly Buffin, at 502-695-1500 and he will be more than happy to assist you. Again, we extend our deepest apologies.

September 10, 2019

Truck being serviced Excellent service. Scott was Friendly very knowledgeable, very helpful. He answered all my questions. He kept me up to date on the service and time fr More

by Phillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott 7573
Sep 11, 2019 -

Frankfort Toyota responded

Thank you for your business Phillip. Although Scott is relatively new to us he has been an outstanding asset to the Service Department and is simply wonderful with our customers.

September 10, 2019

Routine service Stated what they would do, and did what they stated. Didn’t push for a lot of add ons. Picked me up at my house when car was ready and driver was very More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Church (driver), Beth Kaiser
Sep 11, 2019 -

Frankfort Toyota responded

Thank you for your business and review. It's wonderful to hear that you had such an convenient easy experience with us.

September 10, 2019

Toyota of Feankfort I had great service and the staff are always friendly!! I would recommend to any family and friends! We take all three of our vehicles there for servi More

by ToyotaOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Kaiser
Sep 11, 2019 -

Frankfort Toyota responded

Thank you very much for returning to Frankfort Toyota again and again. We deeply appreciate your business for both Sales and Service.

September 09, 2019

Wonderful service Not only do they have wonderful service, but the people are top notch! Good honest and take care of their customers! I have worked with Beth and Georg More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser, Geogie Ricketts
Sep 10, 2019 -

Frankfort Toyota responded

You couldn't be more right Bill. Our people are our greatest asset. Thank you for choosing Frankfort Toyota, we appreciate your business.

September 09, 2019

Great service Service was great. Stall was awesome. Waiting area is always clean and has snacks. Keep up the great work. It’s worth the drive from Georgetown More

by Kyshadow14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Hensley
Sep 10, 2019 -

Frankfort Toyota responded

We appreciate your effort to service with us. Thank you for your business and entrusting us with the care of your vehicle.

September 09, 2019

Good service experience Started work on my vehicle within minutes of arrival. I was expecting to wait for about an hour, but my routine vehicle check was completed in 30 minu More

by KKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your servicing needs. We appreciate your business.

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