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Frankfort Toyota - Service Center

Frankfort, KY

4.9
403 Reviews

403 Reviews of Frankfort Toyota - Service Center

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September 09, 2019

Frankfort versus Louisville We are new to the area and live roughly equidistance between Frankfort and Louisville. My Tacoma was due to have oil change. Just because I go to Loui More

by Kevin B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Sep 10, 2019 -

Frankfort Toyota responded

That is wonderful to hear Kevin. Thank you for giving us the opportunity to earn your business and we are looking forward to seeing you again in the future.

September 08, 2019

Oil Change This dealership is reasonable for oil changes and inspections . However, they will always try to up-sale services . It is best to always get a second More

by MrsBeach2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Sep 09, 2019 -

Frankfort Toyota responded

Thank you for your business and feed back. Frankfort Toyota strives to keep our guests vehicles in tip top shape . Should the need for repairs arise we welcome the idea of a 2nd opinion to confirm any diagnosis. Please let us know any time we can be of assistance or answer any questions that you may have.

September 08, 2019

First service on 2019 tundra Took my new tundra in for the first complimentary service and oil change. Beth in service was very friendly and professional , great experience! Would More

by Wsell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota appreciates your business and thank you for choosing us for your servicing needs.

September 08, 2019

Great service Had appointment. When I arrived, they were ready for me and started work immediately. Very professional. All employees I encountered were friendly. Wo More

by D. Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 09, 2019 -

Frankfort Toyota responded

It is wonderful to hear about your experience with us. Frankfort Toyota has tried to make our waiting lounge as comfortable and modern as possible. We appreciate your business and are looking forward to seeing you again in the future.

September 07, 2019

Always friendly and helpful! I love a Frankfort Toyota! Everyone is always so friendly and informative. They go out of their way to make you comfortable, answer questions, and mak More

by kate70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Kaiser, Geogie Ricketts
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota strives to create a friendly warm rapport with our guests and we are so pleased to have your business. Please let us know anytime we can help you.

September 07, 2019

Great customer service I've been here twice and was well taken care of. Easy to set appointments, friendly & professional staff. All are helpful and competent. I appreciated More

by MRC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Sep 09, 2019 -

Frankfort Toyota responded

It is our please to offer free shuttle service within Franklin County to our guests. Thank you for your business and entrusting Frankfort Toyota with the care of your vehicle.

September 06, 2019

Pleasant experience with excellent service Staff was very friendly and explained the plans on maintenance and time expected up front. Made the wait comfortable in their lounge with fresh coffee More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gaines, Chris Napier, Clay Guthrie
Sep 09, 2019 -

Frankfort Toyota responded

Fantastic, That is great to hear Kim. Thank you very much for your support of Frankfort Toyota.

September 06, 2019

Great service I was treated nicely and was provided great service. The car work took a little longer than was expected so I was given a discount which I appreciated More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Sep 09, 2019 -

Frankfort Toyota responded

It was our pleasure Jen, the least we could do. Thank you for your business.

September 06, 2019

Quick and efficient I had a 9a appointment for my 10,000 mile service. When I arrived the assistant was at my car when I stopped. She did her preliminary documentation, l More

by Stamp32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 09, 2019 -

Frankfort Toyota responded

Thank you for servicing with us, we appreciate your business and hope to see you again at your next service interval.

September 06, 2019

Quick and on time They were ready for me when I arrived for my appointment tire change Done within an hour Very efficient and friendly and answered my questions More

by Sandy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beth Kaiser, Geogie Ricketts, Judy Hensley
Sep 09, 2019 -

Frankfort Toyota responded

Thank you for your business Sandy and for entrusting us with the repair of your vehicle. We look forward to seeing you again in the future.

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