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Frankfort Toyota - Service Center

Frankfort, KY

4.9
403 Reviews

403 Reviews of Frankfort Toyota - Service Center

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July 18, 2019

2010 Prius Service Great friendly service as usual. Service department answered all of my questions. They went above and beyond. Beth is always very helpful. We enjoy co More

by Khamisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Jul 19, 2019 -

Frankfort Toyota responded

Thank you for coming back again and again. We appreciate your business. Beth is an absolute pillar of the Service team and has been with us for many years now.

July 18, 2019

Very professional I live in Lexington but I drive all the way to Frankfort to get my car serviced. I trust Beth Kaiser to give me honest feedback concerning my car. More

by Raglin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Jul 19, 2019 -

Frankfort Toyota responded

We appreciate your efforts to service with us. Thank you for your business.

July 18, 2019

New break pads , oil change Everyone was courteous and helpful , friendly, Explained in detail, the service they were doing on my vehicle, I dropped my vehicle off the night bef More

by Cj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Doris, Geogie Ricketts
Jul 19, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your Servicing needs. We appreciate your business and please let us know anytime we can be of assistance.

July 18, 2019

Excellent service Georgie is always friendly. The time that it would take for the recall fix was accurate. They were able to text me when it was done, which is great More

by rjkbj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Jul 19, 2019 -

Frankfort Toyota responded

Fantastic! Thank you for your business and recommendation. You are so right about Georgie, she has been with us so long she is practically family.

July 18, 2019

Very professional and high quality service Good attitude to customers, perfect explanation what will be done, coupon discount applied, not long waiting, nice place to wait, good quality of work More

by Toyotaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

Frankfort Toyota responded

Thank you for your business and complimenting us with such a glowing review.

July 18, 2019

Great service Very friendly staff. Always a good experience when I take my car in for service or regular maintenance. This particular visit was for an oil change an More

by Princess Prius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen the shuttle driver, Geogie Ricketts
Jul 19, 2019 -

Frankfort Toyota responded

Thank you for making us your Service center of choice. We appreciate your business very much.

July 18, 2019

Reasonably priced service Service is always reasonably priced including providing coupon discounts when available. Always communicate when extra service or parts are needed. More

by CLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Kaiser, Geogie Ricketts, Judy Hensley
Jul 19, 2019 -

Frankfort Toyota responded

Thank you for your business. We are more than happy to provide accommodations and make the waiting area as comfortable as possible.

July 17, 2019

Great customer service with oil change Customer service was absolutely awesome! Love those people! Very friendly! And respectful! Will definitely come back here! Beth and Buck were awesome! More

by Gardnerlg40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buck Trent , Beth Kaiser
Jul 18, 2019 -

Frankfort Toyota responded

That is wonderful to hear. Thank you for your business.

July 17, 2019

Quick and courteous Service has always been done in a limited amount of time. I always wait for my car and can follow the progress of the service More

by Phil lak 1105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser, Clay Guthrie
Jul 18, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your servicing needs. We appreciate your business and look forward to seeing you again in the future.

July 16, 2019

Friendly and Trustworthy Service The service employees have always been friendly and professional. When you are always greeted by name when you step out of your car by all the service More

by ToyotaFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Frankfort Toyota responded

We are thrilled to have your continuing business. That trusting relationship is vital to have with our guests and we are so happy you are pleased with our Service.

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