Franklin Chevrolet Cadillac Buick GMC

I would stay clear of this dealership! I put a deposit down on a truck but changed my mind before the deposit was considered “non-refundable”. Now I’m being told they aren’t holding to tha I put a deposit down on a truck but changed my mind before the deposit was considered “non-refundable”. Now I’m being told they aren’t holding to that agreement which was signed and keeping my deposit. John the manager mentioned a lot about ethics but clearly has no regard for customers specific situations financially. More

The sales manager let us know that he couldn't LEGALLY tell us to use their financing, or that he couldn't LEGALLY tell us to bring a trade. But they were going to go with someone who was using their fin tell us to use their financing, or that he couldn't LEGALLY tell us to bring a trade. But they were going to go with someone who was using their financing and who had a local trade. We had a check from our bank for the full amount. More

Would leave a 0 or negative rating if possible. Sales member lied to us about a multi point inspection being done. Dealership put it in writing which could not have been the case. $2000.00 later I canno member lied to us about a multi point inspection being done. Dealership put it in writing which could not have been the case. $2000.00 later I cannot get anyone to respond. More

Drove six hours after reviewing on line. It was the exact truck and extras I was looking for. Besides being heavily sold on the Cȧre coverages on the vehicle totaling $13,000 over five years which was aggrav truck and extras I was looking for. Besides being heavily sold on the Cȧre coverages on the vehicle totaling $13,000 over five years which was aggravating during the process I proceeded to the dealership six hours away with cash in hand for the down payment for the loan organized after running my credit. I gave the dealership the day and time of my arrival and had all paperwork in tow. Trouble was the truck from a cosmetic stand point looked terrible. Not cleaned, heavy scrapes and heavy deep scratches to the body work, scuff marks and paint over the body work to name but a few flaws. This dealership made no effort to disclose the condition of this nearly $80,000 vehicle and completely wasted my time. I did not purchase the vehicle. I strongly recommend to others they don’t buy from here also. More

By far the worst service I have dealt with by any company I have paid for a service. I took my Chevy Silverado 2500 their and I paid for a steer gear box that costed me $2000 plus dollars. They installed the I have paid for a service. I took my Chevy Silverado 2500 their and I paid for a steer gear box that costed me $2000 plus dollars. They installed the part. Now I’m back in a different shop for the exact same part. To find out that the technician at Franklin Cheverlot in statesboro put my parts in backwards. I confronted the parts manager Fred and GM John about this and instead of looking into it like I asked, I was given a bogus excuse. The excuse was that the current dealership must have messed it up and now trying to point blame. But instead it is GM John who is looking for a scapegoat and won’t take responsibility for the failures of his technicians. I do not recommend this dealership at all. I am a veteran and I don’t recommend this dealership to any of my fellow veterans. Please don’t waste your time or money here. Drive a little bit further out and use a dealership who stands by their work. More

Very pleased! We communicated via text and phone with the internet department and gave our requirements (year, milage, price, style, time alloted to look) and made an appointment. Upon our arrival Morgan Ran internet department and gave our requirements (year, milage, price, style, time alloted to look) and made an appointment. Upon our arrival Morgan Randall (Internet Sales Manager) had keys in hand for those on the lot that might fit our needs. A 2018 VW Tiguan ended up fitting our needs perfectly, plus Franklin's financing outdid our Credit union by 1/2%. Highly recommended. Many thanks, Morgan. More

On April 23, 2021, I, Beatrice, Purchased a 2019 Ford Escape from Franklin Chevrolet. When we were with the Financial Manager, Justin, he passed the papers over to us to sign, and not once did he explain Escape from Franklin Chevrolet. When we were with the Financial Manager, Justin, he passed the papers over to us to sign, and not once did he explained anything to us as to what we were signing. While in there he did mention the GAP insurance, well when we got home we were going over the paper work, sales contract, etc. In the sales agreement, I, Beatrice saw where we were not only charged for the GAP Insurance for $1500, but also for a Service Contract for $3595. I called them back and even made a trip over to Franklin Chevrolet and told them that I wanted it cancel, which I cancelled it my self on the 10th of May. Then David Treadwell, another financial Manager said he would get a form from the warranty company-NWAN and send it to me-of course i have never received it, even today. I contacted the warranty company NWAN and they told me that the contract on my 2019 Ford Escape was rejected from their system, on June 1, 2021, since it was not active and that Franklin Chevrolet would have to credit my account with General Motors Financial, which this has never been done. I contacted Franklin Chevrolet again today, June 15, 2021 and still haven't heard anything back. Also, there was supposed to have been a Owner's Manual in the vehicle, and Minnie said she would get me one; still no manual. We have purchased many vehicles from Franklin Chevrolet in the past and had been satisfied with them, I don't know what has happened to them, but they sure have gone down hill More

My salesperson was very knowledgeable regarding vehicle features and capabilities. She was professional! A great help in choosing my new vehicle and a joy to deal with. features and capabilities. She was professional! A great help in choosing my new vehicle and a joy to deal with. More

Worst service dept. ever.Scratched the crap out of my truck.Told me wasn't there fault ,that I must have done it.Like I would scratch my own truck. truck.Told me wasn't there fault ,that I must have done it.Like I would scratch my own truck. More

When I purchased the Buick Enclave the sticker price and online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be o online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be one payment but in finance I was told the sales manager made a mistake he didn't knew what he was doing. While in the finance office the numbers where not discussed so I'm under the presumption I'm getting what the vehicle window sticker said. So I went back the next day to discuss my concerns and wanted them to fix the problem. I spoke with the GM who told me that the numbers was right and I explained thats not true so he gives a free 3 years maintenance to fix the situation. I was told the finance company has the deal so there was nothing could be done.. The situation is not fix and I told him ya'll gotten over on me but the truth of the matter is they only escalated this situation. So is there a select few that the net price goes up for are is this Franklin's practice for everyone. I'm going to get in touch with consumers FTC and the DMV. I will never recommend anyone to do business with Franklin and I will let as many people know you all practices. " UPDATE " I just received a call from the GM being unprofessional telling me I'm wrong and he's hurt by my comment. I explained I'm hurt how they switch the net price. They didn't delivery on their moto they Lied and was unethical. I even gave them a chance to fix it. I told the GM I was taking this further and his response well you go right ahead. I told him to have a nice day and bye. I wish I known before now this is Franklin's Chevrolet Buick GMC standards I would had never pull up on your lot. More