Franklin Chevrolet Cadillac Buick GMC

Great Experience Shayne was a great salesman to work with and provided fast, friendly service. I came to Franklin Chevrolet from North Carolina due to Shayne and Bret Shayne was a great salesman to work with and provided fast, friendly service. I came to Franklin Chevrolet from North Carolina due to Shayne and Brett's responsiveness and willingness to make the right deal. We completed the entire deal remotely and I simply came down, Shayne was ready for me and I signed the papers, and drove away with my new truck! It was a great experience and I will recommend Franklin to my friends, even with the long distance. More

Wonderful Customer Service Tiffany has been such a tremendous help to my family when purchasing our last two vehicles. On both occasions we had a general idea of what we wanted Tiffany has been such a tremendous help to my family when purchasing our last two vehicles. On both occasions we had a general idea of what we wanted but didn't have a specific car in mind. Tiffany was extremely patient and didn't try to push anything on us that we didn't want or need. She listened to us and then guided us to the perfect cars within our price range. It was, hands-down, the best experience we've ever had buying a car. More

Buy from Shayne!! Shayne was fantastic! He made the paperwork easy & fast. The whole process was a breeze working with him. I highly recommend him to anyone looking int Shayne was fantastic! He made the paperwork easy & fast. The whole process was a breeze working with him. I highly recommend him to anyone looking into purchasing vehicle! More

Go see Shayne Harkins I bought 2 SUVs through Shayne Harkins and both times he went above and beyond that of a normal salesman. He personal made sure that everything was ha I bought 2 SUVs through Shayne Harkins and both times he went above and beyond that of a normal salesman. He personal made sure that everything was handled correctly and in a very timely manner....taking a lot of stress off things on my end. He genuinely cares for each and every person he deals with. Be sure when you're ready to buy a car you go see Shayne Harkins...you won't be disappointed! More

Extraordinary Salesman!!!!! HIGHLY RECOMMEND!! Easiest car purchase I've ever made in 25 years. I knew the car I wanted, and I spoke with Shayne and told him what I was interested in and he called Easiest car purchase I've ever made in 25 years. I knew the car I wanted, and I spoke with Shayne and told him what I was interested in and he called me when it got there. It was exactly what I was looking for. He pays great attention to detail and he really cares about his customers. He is by far the best salesman I've ever dealt with and I will recommend him to everyone I know. Great Job Shayne! More

Business Owners Minnie Cooper is an outstanding employee. She is very knowledgeable in regards to the service products she delivers. She is courteous, friendly, and a Minnie Cooper is an outstanding employee. She is very knowledgeable in regards to the service products she delivers. She is courteous, friendly, and a great team player. Minnie has a very outgoing personality, which illuminates to everyone she comes in contact with. She is motivated, dedicated, an a asset to Franklin Chevrolet dealership. More

"MINNIE COOPER"- ASK FOR HER BY NAME!! YOU WILL BE GLAD!! This is my 2nd New vehicle I purchased from Franklin with Mrs. Minnie Cooper. Mrs. Cooper is full of Spirit & Joy. She will make you smile! She will f This is my 2nd New vehicle I purchased from Franklin with Mrs. Minnie Cooper. Mrs. Cooper is full of Spirit & Joy. She will make you smile! She will find the vehicle you are looking for, even if she has to transfer the vehicle from a far away dealership. Minnie is a 5-Star salesperson. She will work hard to get YOU the price point you are looking for. You don't not have to know someone in the car business to get a great price when you ask for Minnie Cooper. Just don't make the mistake of not asking for her. I did have several problems with my brand new car but she worked hard in making sure they were fixed. **Bottom line: Minnie will treat you right! You have my word on it! **Check her out and see what all the fuss is about. She will exceed your expectations! More

Franklin Chevrolet Cadillac Buick GMD This dealership is very professional and has highly trained personnel from the entry door to the rear of the dealership. A pleasant atmosphere will g This dealership is very professional and has highly trained personnel from the entry door to the rear of the dealership. A pleasant atmosphere will greet you from EVERY person you come in contact with. A great place to do business. More

ASK FOR JAMES CAMPBELL BY NAME!! Now, once I received my 2017 Cadillac XT5 I had lots of problems. Franklin Cadillac tried hard to fix them. I purchased a 2017 Cadillac XT5 from them. Now, once I received my 2017 Cadillac XT5 I had lots of problems. Franklin Cadillac tried hard to fix them. I purchased a 2017 Cadillac XT5 from them. I had to return it 6 times in a 2 week period. I think it is fixed now, but I am not 100% sure yet. I spent about 2 weeks, M-F, going to the service department everyday. James Campbell is a great service advisor. It would be nice if he had more authority to approve solutions to problems. One thing I totally disagree with is the Cadillac loaner program at Franklin. I believe the loaner you receive should be comparable to the car you are dropping off. In other words, I shouldn't get a 2015 Chev Tahoe, if I am dropping off a 2017 Brand New Cadillac. I would recommend getting service here, but if your problem isn't fixed in a couple tries, maybe you should look elsewhere. I am a STRONG BELEIVER of "FIX IT RIGHT THE FIRST TIME". To end with a positive note, James Campbell truly cares and will work hard to keep you informed on what the techs are doing to your car. So, if you decide to come in, ask for James Campbell. He didn't manufacturer your car and he is not a tech, but he does his job 110% to the fullest. More

Minnie Cooper is the BEST at Franklin! Mrs. Minnie Cooper knows her stuff and she treats her customers RIGHT! Whatever you want, Mrs. Minnie can get it for you...at the price that's best fo Mrs. Minnie Cooper knows her stuff and she treats her customers RIGHT! Whatever you want, Mrs. Minnie can get it for you...at the price that's best for you! Her customers remain loyal to her because she's honest and ALWAYS works on behalf of the customer. Her bright smile and joyful spirit is contagious. Minnie Cooper, she's the best! More