Franklin Chevrolet Cadillac Buick GMC

Curves Good Morning, for the most part I really enjoy seeing some of the faces at the dealership like Mr. Dan and Mrs. Minnie. However, I’ve not been satisfi Good Morning, for the most part I really enjoy seeing some of the faces at the dealership like Mr. Dan and Mrs. Minnie. However, I’ve not been satisfied with the quality of services. My dissatisfaction comes from quality of work, wait issues, rude employees and wait times. I’ve spoken with the customer service representative, Lindsey, who was really rude over a mistake that was made on her part. The two service department specialists that actually write up everything even heard her because I had her on speaker. It was about my tires not being ordered. Additionally, when I called and was transferred to the service department, I can never talk to the service specialists because she wants to handle the information yet doesn’t know the answer and when I’m transferred they don’t pick up or never return your call even when multiple messages are left. Secondly, I didn’t know that shuttle transportation could only take you a certain distance so the little fellow gave me attitude and was like “I didn’t know you lived this far because I’m not suppose to come this far”. How was I suppose to know? Thirdly, I don’t mind waiting but if I’m going to be there more than 5 hours please don’t give me attitude if I ask for a ride or need transportation to get from point A to point B. Lastly, I received some half xxx service, excuse my language, from the techs either they forget to do something as simple as resetting my oil life back to 100% or adjusting the tire pressure to something major as leaving off an oil cap and I’m only realizing it was off after check engine light came on and oil was everywhere. Luckily, I didn’t blow up the car and still praying I face no issues in the long run. I was even told I would have to pay for the hood blanket at one point, which was a lie! Hopefully, things will get better or I’m going to have to find another certified GMC- Chevrolet dealership out of town! More

Bad business practice I went to get a gmc Sierra from them and they ran my credit before we even talked numbers. I was not gonna take what they wanted to give for my truck I went to get a gmc Sierra from them and they ran my credit before we even talked numbers. I was not gonna take what they wanted to give for my trucknso it would habe never gotten to the point of checking mybcredit had I known. They put $12,500 as the price and I would not have taken least than $16000. The nada price was $18975 and I know that I wouldn't get that much. Still they should habe discussed befor doing credit More

They got the job done Pretty good overall experience. Had some issues with getting my tags transferred but they handled the situation well. I would recommend them to someon Pretty good overall experience. Had some issues with getting my tags transferred but they handled the situation well. I would recommend them to someone looking for a car More

Paul I’m service is the BEST Paul is always looking out for his customers and is honest and truthful. I wouldn’t see anybody else for my service needs. Paul treats his customers l Paul is always looking out for his customers and is honest and truthful. I wouldn’t see anybody else for my service needs. Paul treats his customers like family. If he wouldn’t let his wife or kids drive that car until it’s fixed he’ll tell you. If he thinks you can wait he will tell you! Always a great experience with Paul! More

Buick Enclave Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pl Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pleased with the service of the sales team at Franklin. More

Jesse is great! Jesse is very friendly and easy to work with. He is honest with the numbers and works hard to get you want you want. I highly recommend him! Jesse is very friendly and easy to work with. He is honest with the numbers and works hard to get you want you want. I highly recommend him! More

Travis and Payton rock Best experience of my life. Thank you so much. Will definitely purchase again. Will always recommend . Love my Jeep. Something I didn’t think was poss Best experience of my life. Thank you so much. Will definitely purchase again. Will always recommend . Love my Jeep. Something I didn’t think was possible you all made so simple and easy. More

Excellent customer service Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn’t catch his na Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn’t catch his name. Gentleman in customer waiting area was great too! More

Flat tire Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait ti Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait till next day. Wendell came with rollback nextt am. Chelsea kept me informed of what was going on with my car. Wendell brought my car back on Wednesday and he picked up my truck for service. Returned truck on friday. My Cadillac rides like it did when new. I was treated coureously and in a polite professional m anner. The way I was treated helped make a bad experience better. Franklin's definitely has my business and appreciation. More

Rocky start James Campbell did a great job getting my truck fixed, had a small problem after getting it back, but service center followed up and completed. James Campbell did a great job getting my truck fixed, had a small problem after getting it back, but service center followed up and completed. More