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Franklin Chevrolet Cadillac Buick GMC

Statesboro, GA

4.2
255 Reviews

106 Northside Drive East

Statesboro, GA

30458

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Showing 255 reviews

June 05, 2019

Curves Good Morning, for the most part I really enjoy seeing some of the faces at the dealership like Mr. Dan and Mrs. Minnie. However, I’ve not been satisfi More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan and Lindsey , Chelsea Young
Jun 07, 2019 -

Franklin Chevrolet Cadillac Buick GMC responded

Hi Sharon, we regret to hear about your recent experience at our service department. We want to apologize for the misunderstanding and any inconvenience it may have caused you. We want to assure you that you are a valuable customer to us. Please give our General Manager, John Schibi, a call 912-764-6911. We would like the opportunity to discuss this situation further with you.

March 20, 2019

Bad business practice I went to get a gmc Sierra from them and they ran my credit before we even talked numbers. I was not gonna take what they wanted to give for my truck More

by etrooper3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
Mar 21, 2019 -

Franklin Chevrolet Cadillac Buick GMC responded

etrooper3 - We're sorry to hear that you had a frustrating experience with our dealership. Thank you for your feedback. If you’d like to discuss this further, please call our Customer Experience Manager, Lindsay Warren, at 912-764-6911.

March 03, 2019

They got the job done Pretty good overall experience. Had some issues with getting my tags transferred but they handled the situation well. I would recommend them to someon More

by NotFranklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Doyle, Noah Moegenburg
Mar 05, 2019 -

Franklin Chevrolet Cadillac Buick GMC responded

Thanks for the positive rating! We appreciate your business and your recommendation.We look forward to working with you again in the future.

February 22, 2019

Paul I’m service is the BEST Paul is always looking out for his customers and is honest and truthful. I wouldn’t see anybody else for my service needs. Paul treats his customers l More

by HappyWifeHappyMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Cowart
Mar 05, 2019 -

Franklin Chevrolet Cadillac Buick GMC responded

Thank you so much for this great 5-star review! It is wonderful to hear that Paul was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

October 21, 2018

Buick Enclave Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pl More

by raf
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra
Oct 22, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Congratulations on your new Buick Enclave, raf! We will be sure to let Jesse know how pleased you are with the service he provided. Please do not hesitate to reach out if you have any additional questions about your Enclave, or if you need anything else.

October 02, 2018

Jesse is great! Jesse is very friendly and easy to work with. He is honest with the numbers and works hard to get you want you want. I highly recommend him! More

by ColoradoGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra
Oct 03, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Thanks, ColoradoGuy! We will be sure to let him know how pleased you are with the service that he provided to you. Congratulations on your new vehicle!

September 30, 2018

Travis and Payton rock Best experience of my life. Thank you so much. Will definitely purchase again. Will always recommend . Love my Jeep. Something I didn’t think was poss More

by LEIGHWUERPEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Meador, Payton Crosby , Travis Upchurch
Oct 01, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

It was our pleasure, Leigh! Thank you for your business and we hope you'll think of us when it comes time for your regularly scheduled maintenance.

September 30, 2018

Excellent customer service Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn’t catch his na More

by bhendrix@nctv.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Young
Oct 01, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We're glad to hear you had a positive experience from start to finish, bjh! We hope to see you again in the future.

September 29, 2018

Flat tire Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait ti More

by jumbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell, Chelsea Young
Oct 01, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We are so glad to hear that, jumbob! We appreciate you giving us the opportunity to earn your business. Welcome to the Franklin family!

September 29, 2018

Rocky start James Campbell did a great job getting my truck fixed, had a small problem after getting it back, but service center followed up and completed. More

by WRHAMPTONJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Campbell, Fred Lightsey
Oct 01, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We'll be sure to let James know you were pleased with the service he provided you. Thank you for your business and we hope to see you again in the future.

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