Back

Franklin Chevrolet Cadillac Buick GMC

Statesboro, GA

3.9
260 Reviews

106 Northside Drive East

Statesboro, GA

30458

Directions

By Type

Showing 260 reviews

September 19, 2018

Pleasant experience at Franklin dealership Knowledgeable people working on your car or truck The courtesy was impressive Service was done quickly and well Did noe expect my truck to be was More

by luribedmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cowart
Sep 19, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We appreciate your business, luribedmd. Thank you for taking the time to send us your feedback. We hope to see you again in the future!

September 18, 2018

Great experience. Had a Great experience. Minnie was very knowledgeable about her work. She made buying a car FUN!! Thanks for All your help Minnie. Thanks Que Mitc More

by VERONICAMCNEAL1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Minnie Cooper, Paul Cowart
Sep 19, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We are so pleased to hear that you had fun, Veronica! That is like music to our ears! Please do not hesitate to reach out if you have any further questions about the features of your vehicle, or if you need anything else.

September 18, 2018

It’s a great place! I saved a ton of money by going to Franklin Chevrolet ....I shopped around and couldn’t find a better deal!...thanks Franklin Chevy gmc caddilac buick More

by BRH1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Harkins, Paul Cowart, Payton Crosby
Sep 19, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

You're very welcome, BRH1964! Thank you for giving us the opportunity to earn your business. Welcome to the Franklin family!

September 17, 2018

You got a friend in Jesse Jesse was great to work with during the sales process. His friendly nature made him easy to talk with about various options on the truck I was purchas More

by jshbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Austin Doyle, Alyssa Brannen
Sep 17, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Congratulations on your new truck, jshbraun! We will be sure to let Jesse know how pleased you are with the service he provided you. Thank you for your business, and welcome to the Franklin family!

September 15, 2018

Wonderful The service is great. They know me when I walk in the door and they always investigate the complaint to know the cause is. They keep me well informed More

by SALTER_MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Young
Sep 15, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to send us some feedback, Salter_MP. We are pleased to hear that you have had such positive experiences with us. Thanks for being a part of the Franklin family!

September 14, 2018

Another Good Experience This was the 6th new vehicle my husband and/or I have bought at Franklin's in the past 18 years. Mark made this a particularly good experience by eve More

by SJM
Recommend Dealer
Yes
Employees Worked With
Brett Harkins, Mark McNease
Sep 15, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Thank you for your continued patronage over the years, SJM. It has been a real pleasure so far, and we hope you come back for another 18 years, or more. Thank you for taking the time to leave us some feedback, and congratulations on vehicle #6!

September 13, 2018

Franklin Chevrolet service sucks Every time I come to Franklin Chevrolet the service lane the service people sucks. Then when I ask nicely not for the mechanics to not put oil smut o More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chelsea Young
Sep 17, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Sarah, Our sincere apologies for not providing you with 5-star service. We would like to get some additional information from you. If you would, please call our Customer Experience Manager, Lindsay Warren, at 912-623-2712 and give her the opportunity to help make this right for you.

September 13, 2018

Great I am very happy with Franklin Chevrolet. Shawn and the whole staff have everything possible to make this experience painless and not as scary as I ha More

by jmhiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina (titles), Austin Doyle, Shawn Gillikin
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

LOL! We certainly know what you mean, jmhiii. Buying a car has historically been a very intimidating, and frankly overwhelming, task. That is why we do everything we can to make sure our customers feel at ease and comfortable with the process. Bottom line - we want you to be happy. And we're so glad to hear that you are. Thank you for your business!

September 13, 2018

Normal service and vibration issue Always speak highly of all the service employees very helpful and friendly. Truck has been a number of times for this same issue and they have been di More

by KEN.BUCKNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Paul Cowart
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Hi Ken, We very much appreciate your patience with this issue. It does kind of feel like trucks have a mind of their own sometimes, doesn't it?! But you and your truck are part of the Franklin family, and we will do everything we can to resolve this for you once and for all. Thanks so much for your business!

September 13, 2018

First time buyer Excellent Customer service from Jesse in sales to Austin in finance.. Everyone was Friendly and genuine . A postitive buying experience ... especially More

by Stump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Austin Doyle
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Well then let us say congratulations on making it through your first vehicle purchase and living to tell about it, haha! We truly appreciate your business and are just a phone call away if you have any further questions or need anything at all. Welcome to the Franklin family, Stump!

...
7
...