Franklin Chrysler Dodge Jeep Ram

Awesome, stress free experience My wife and I stopped by the dealership to test drive the new 2018 Grand Cherokee. Long story short, we drove one home. Thanks to the awesome Franklin My wife and I stopped by the dealership to test drive the new 2018 Grand Cherokee. Long story short, we drove one home. Thanks to the awesome Franklin Jeep team for all of their help and for getting us the best deal possible. More

Appointment Advisers are pointless Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant anyways. READ BELOW. Horrible. Would never refer anyone to this dealership for servicing and based on the service department I would never refer anyone for purchasing either! *******STEER CLEAR, THE ROBBERS ARE HERE (at Franklin Chrysler Dodge Jeep Ram)******** Long story short... I took my car to a local mechanic and spent $250 on the shifter cable (parts and labor) and everything else checked out just fine. Yet this dealerships servicing department would not allow me to fix my car one item at a time because they claimed it wouldn't get my car running. ______________LONG STORY BELOW_______________ I would like to share my experience so others will have an idea of what to expect when working with Tonia Emmitt and her Supervisor Will .... My vehicles' Shifter Cable came loose. I was not able to shift my vehicle into Park. After diagnosing myself, I came to the conclusion that it was a shifter cable, but couldn't get to it myself so I Had my car towed (courtesy of USAA). It was towed to this here dealership in hopes of receiving the same courtesy and assistance I had back home. Big city Big Problems... The next morning after Tonia finally returned my phone call, bc their service department is always too busy to answer, or just busy period, she gave me an estimate of all the items that needed to be fixed to get my car running. $3200 in maintenance (PARTS AND LABOR) and all I needed was a shifter cable. I attempted to request to speak to a mechanic.... Oh their never available either..... So that never happened. So all in all this representative refused to allow me to fix one item at a time claiming my car would not run if I just fixed the shifter cable. Her "advisement" was that I replace the throttle body, get a transmission servicing, replace the battery, replace the automatic transmission shifter, and the shifter cable .... LORD this all made me nervous. Nervous that they were going to attempt to sabotage my car. The xxxx poor customer service made me weary of leaving my car much longer and communication was pointless because she refused to have anything fixed, one item at a time, because it wouldn't get my car running... According to Tonia.... (Who is not a listed mechanic at this dealership, only an appointment adviser) When I needed to get my car towed from this dealership the lack of communication would not allow that to happen when necessary. It felt like they were holding my car hostage. I called to find out why they were delaying my scheduled towing and it was because they charged me for services that were not requested. I called the supervisor and he said I was being charged for the diagnostic that was completed on my car and when Tonia prints off the receipt ... I was charged 0.00 for the multipoint inspection ..... and charged 142.46 for a service I declined. Long story short... I took it to a local mechanic and spent $250 on the shifter cable and everything else checked out just fine. More

Tucker & His Team After having signed a contract with Expressway Dodge, Chrysler, Jeep, Ram, which is near my home, I was treated poorly, the contract was rendered null After having signed a contract with Expressway Dodge, Chrysler, Jeep, Ram, which is near my home, I was treated poorly, the contract was rendered null and void because of an error on the part of the dealership, and I was yelled at by the General Manager of that dealership. I called Franklin Chrysler, Dodge, Jeep, Ram immediately, and spoke with Tucker, who walked me through the purchase of a new 2019 Ram 1500 Limited almost exclusively via text and an occasional phone call. Tucker made sure that I got the truck of my dreams at a fair price, and had his dealership (which is two-and-a-half hours from my home) to meet me halfway, at no extra charge, and I signed the papers and was on my way in five minutes. I cannot give a more robust and resounding recommendation for Tucker and his team. When you are in the market for your next Chrysler, Dodge, Jeep, or Ram, regardless of where you live, call Tucker at Franklin. You will be amazed! I was. Still am. And I couldn’t be more thankful. More

As good as it gets My experience with this dealership was a pleasure from the initial call I made to signing the lease on my new Jeep Wrangler. I was in and out in a cou My experience with this dealership was a pleasure from the initial call I made to signing the lease on my new Jeep Wrangler. I was in and out in a couple of hours and made a great deal for a great car. Go see Stephen Farrar for top notch service and expertise. More

Smooth and Painless It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in th It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in the minority here. Stephen (salesman) and David (GM) made this an experience that will have me coming back to them again! Incredible job gentlemen. Thank you again! More

Bought a 2019 Jeep Cherokee. Buying the new Jeep at Franklin Chrysler Jeep was excellent. Stephen was great to work with. I am enjoying the vehicle. Would highly recommend to anyo Buying the new Jeep at Franklin Chrysler Jeep was excellent. Stephen was great to work with. I am enjoying the vehicle. Would highly recommend to anyone. More

Fantastic experience!!! Stephen was great!!! Steered us to exactly what we needed!! We had a great experience!! We came looking for one car but ended up with a much better Stephen was great!!! Steered us to exactly what we needed!! We had a great experience!! We came looking for one car but ended up with a much better fit for us!! Very grateful for how he and the staff worked with us!! More