Franklin Sussex Auto Mall

Lisa Drake is by far one of the most professional and personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will not go to any other dealership as long as Lisa is there to help me. Wonderful experience and great place. I often stop in just to say hi to Lisa and the team at Franklin Sussex Auto Mall. They always remember me and ask about my children and my wife. I know it is good business to do these things but I honestly believe they really are interested and enjoy the interaction. This particular purchase was as direct as possible, On Saturday Morning I called Lisa Drake on my way to their service department for an oil change. I spoke with Lisa and explained what I wanted, how much I could spend for a finance, how much I could put down & to call me back if she could work out a deal. Trust me these were not easy terms. Within 30 minutes I received a call with several options. We worked out a few details regarding my wants and needs. A couple hours later I was surprising my wife with my new Dodge Ram 1500 Crew cab. My wife expected me to come home with my old car and new oil, instead I came home with new oil in a new truck. I really did not think Lisa could pull this off, who knew I would be coming home in a new truck. Its Monday now and my wife is speaking to me again, we both love the truck. The Parts and service team has been very helpful with my past vehicles and I expect the same service in the future. I do not typically deal with dealership service but this place has earned my business and my trust. In addition the dealership always has events that they offer food and beverage, I have not only heard but have witnessed them providing food to customers and anybody that stops in, regardless if they are purchasing a vehicle or just stopping in to feed their bellies. I think it is amazing that in a money driven business like selling cars they provide food for people who are going through tough times. Thanks again Lisa and Franklin Sussex Auto Mall!! It's nice to be part of the Franklin Sussex Auto mall family. More

Michael was wonderful with whom to work. He didn't quit working on my Jeep's problems until they was completely resolved. My Jeep's issues commenced prior to the expiration of the warranty, but were quit working on my Jeep's problems until they was completely resolved. My Jeep's issues commenced prior to the expiration of the warranty, but were not completely resolved until after its expiration. Michael worked tirelessly with the warranty company and those within the dealership to make sure that I still had warranty coverage since the exact issue was not identified until after the expiration date. I am very thankful to Michael for all he did. I would definitely recommend Michael Nogrady and Franklin Sussex Automall to others. Sincerely, Lisa Fraser More

This is the 5th Jeep, my 3rd I have bought from this dealership and Jim Fisher. It is the best experience bar none! Jim is attentive and wonderful! He helps you every step of the way. Everyone you deal dealership and Jim Fisher. It is the best experience bar none! Jim is attentive and wonderful! He helps you every step of the way. Everyone you deal with is professional and extremely helpful. We will only purchase from here and work with Jim Fisher! He is the best! We will only purchase from this dealership and Jim Fisher! More

My salesperson Lisa was amazing--thorough, efficient, professional, friendly, and totally genuine. She went out of her way to make me a happy customer. However I was hoping for a larger trade in amount f professional, friendly, and totally genuine. She went out of her way to make me a happy customer. However I was hoping for a larger trade in amount for my Jeep. More

Have NEVER been treated so amazingly!!!!! Everyone that I delt with went above and beyond not only to help me but to make my expierence a painless one. My daughter and I have bought a total of 7 cars here I delt with went above and beyond not only to help me but to make my expierence a painless one. My daughter and I have bought a total of 7 cars here and will and have reccommeded this dealership and Nina, Brian, Dominic and Claude specifically to many friends and family. Keep up the GREAT work!!!!!!!! More

This was the only dealership that showed any interest in working with me because I was upside down on my trade in. Lisa was very friendly, helpful and patient with me. I never felt rushed or pressured into working with me because I was upside down on my trade in. Lisa was very friendly, helpful and patient with me. I never felt rushed or pressured into buying a car. More

My husband and I had a great experience purchasing our two 2014 Jeep Patriots. Everyone was very friendly and more than willing to accomodate us in every way. I would definitely purchase our vehicles here two 2014 Jeep Patriots. Everyone was very friendly and more than willing to accomodate us in every way. I would definitely purchase our vehicles here again.! More

Lisa Cheevers was our sales representative and she was wonderful. She was very informative, friendly, and was easy to work with. She really made us feel as if we were family, Lisa even helped me setup m wonderful. She was very informative, friendly, and was easy to work with. She really made us feel as if we were family, Lisa even helped me setup my Bluetooth with my phone before we drove off the lot. I will definitely be back at the end of my lease. I would also recommend Lisa to anyone looking to buy or lease a vehicle. More

Lisa was very helpful, pleasant and accommodating regarding my vehicle trade-in, financial requirements and the purchase of another Jeep. My family has worked with her in the past and look forward t regarding my vehicle trade-in, financial requirements and the purchase of another Jeep. My family has worked with her in the past and look forward to dealing with her in the future for any new/pre-owned vehicles we may need. Mike (in financial) was also very friendly and worked with me to get the right deal. Mary Grace Branagan More

Romelia and Lamonte could not have been nicer. Their relaxed attitude made me feel at ease. I was n ot pressured. I had arrived at the dealership unsure of what vehicle I was really interested in. Ro relaxed attitude made me feel at ease. I was n ot pressured. I had arrived at the dealership unsure of what vehicle I was really interested in. Romelia took me on a test drive in the vehicle of my choice and made me feel as if she would take me out in any car on the lot if that was what was necessary. Luckily for her I fell in love with the first car I drove. Lamonte and Romelia took the time to make the deal work for me. I ended up leasing my new Durango. I couldn't be happier and cannot wait to refer my friends and family to you. More