Franklin Sussex Hyundai

We were shopping for a new car for my husband, and looked at the Elantra. This dealer gave us a great deal on the car, and the salesperson, Erin Lamb, was extremely professional and knowledgeable of the mod at the Elantra. This dealer gave us a great deal on the car, and the salesperson, Erin Lamb, was extremely professional and knowledgeable of the models we considered. She was not pushy at all, but was very helpful and made the transaction go very smoothly. We would definitely recommend Erin to our friends and family if they were interested in purchasing a Hyundai. More

I went in very nervous to deal with car salesmen but was pleasantly surprised to deal with Erin Lamb. She was very patience, knowledgeable and honest. She took time to explain things so that I understood pleasantly surprised to deal with Erin Lamb. She was very patience, knowledgeable and honest. She took time to explain things so that I understood not only the car I was purchasing but all the leasing and paperwork issues. My experience with Erin and Franklin Auto mall was awesome. I love my Elantra and would DEFINATELY recommend going to this dealer. More

Beautiful, new dealership! Usually, over the years,new Beautiful, new dealership! Usually, over the years,new car buying has SELDOM been a pleasant, stress-free experience, for my husband and I... until Beautiful, new dealership! Usually, over the years,new car buying has SELDOM been a pleasant, stress-free experience, for my husband and I... until now. Top notch customer service! Everyone Exceeded ALL expectations in professionalism, kindness and knowledge in their product. They could not have been more accommodating, in all areas of our experience, while at the dealership. They have most certainly earned our future business and we will recommend Franklin Sussex Hyundai to our family and friends. Thanks, guys! You're the best.... Joyce & Jerry Sroka More

Terrible dealer Erin lamb is a liar and a sneak I would never recommend this place to anyone.A and owner snouffner is a liar. never recommend this place to anyone.A and owner snouffner is a liar. More

Went in for service on my Hyundai Sonata. Each time, the price increased a bit. This time it was a ridiculous! Besides the fact that their rate per hour for labor is insane, they overcharge for parts. When price increased a bit. This time it was a ridiculous! Besides the fact that their rate per hour for labor is insane, they overcharge for parts. When I went in, it was for an oil change and tire rotation. They called to let me know I needed to have my cabin filter changed. Apparently since I live on a back road and in the woods a lot of debri accumulated in it. I looked up the price from 7 other places and they ranged from $9 to $13 for the part. I told them to go ahead. When I went to pick up my car, the cost was $216 and change! On top of the oil change, tire rotation, cabin filter change (which they charged me $25 for just the part; double what it cost), they also added an AC kit. I told them there was nothing wrong with my AC to need a new kit. They replied I needed it and there was nothing they could do about it, it went with the cabin filter. I told them I could do something.....not bringing my car there again! Yes they are friendly, because they are robbing you! More

Found car online and got amazing price quote. Drove over 100 miles one way and wrapped up deal within hours. All financing, registration, etc... taken care of. Drove home with car same day, a Saturday. No 100 miles one way and wrapped up deal within hours. All financing, registration, etc... taken care of. Drove home with car same day, a Saturday. No pressure. Wish all dealerships were like this one! More

FOR CAR REPAIR AND SERVICE DO YOURSELF A BIG FAVOR AND DRIVE YOUR HYUNDAI RIGHT PAST THIS DEALER. IT'S NOT PRIMARILY ABOUT THE COST. INACCURATE AND MISSED PROBLEM FIXES. UNNECCESARY WORK RECOMMENDED. MULT DRIVE YOUR HYUNDAI RIGHT PAST THIS DEALER. IT'S NOT PRIMARILY ABOUT THE COST. INACCURATE AND MISSED PROBLEM FIXES. UNNECCESARY WORK RECOMMENDED. MULTIPLE VISITS REQUIRED TO FIX THE SAME PROBLEM. SERVICE MANAGER WILL GIVE DIFFERENT EXPLANATIONS FROM WEEK TO WEEK. JUST NOT WORTH THE GRIEF UNLESS YOU ARE RETIRED AND HAVE NOTHING BETTER TO DO WITH YOUR TIME. More

I went to Franklin Sussex Hyundai In early March to begin the process of buying or leasing a NEW Accent. My salesperson was Erin Lamb,actually all the sales people and various emplees happily offer assistanc the process of buying or leasing a NEW Accent. My salesperson was Erin Lamb,actually all the sales people and various emplees happily offer assistance without being pushy;and they don't just ignore you if they are not making a sale from you. I had some pretty tough limits I set on the purchase I knew what I wanted to put down and monthly payments. Enter Tom Puco from finance(he is top notch in my book) Erin and Tom LISTENED, and designed some purchase and lease options....I ended up leasing and I will use the lease end purchase option. I also got a tire warranty and the lifetime powertrain. with my driving habits it is more than worth it. I did check other dealerships; Wayne Hyundai (never again) They didnt come close. Franklin Sussex is local and superior as far as customer service. I only relly dealt with Erin and Tom and they were Fantastic I am super happy with my NEW Accent More

We just bought a new Sonata, Stopped in and looked on Thursday, and took delivery on Saturday. Bob Howlett & the rest of the team were great. This is my second Hyundai but the first with them. I Highly R Thursday, and took delivery on Saturday. Bob Howlett & the rest of the team were great. This is my second Hyundai but the first with them. I Highly Recommend Them. More