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Franklin Sussex Hyundai - Service Center

1.8

40 Lifetime Service Reviews

500 Route 23 South, Sussex, New Jersey 07461

40 Reviews of Franklin Sussex Hyundai - Service Center

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November 04, 2017

"Bumper to Bumper"

- shhines

once again I find how worthless the "Full coverage Bumper to Bumper warranties are.the dealership pushed this on me when I bought the vehicle only to find the broken part is not covered. STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
February 07, 2017

"Bob is awesome!"

- Torres09

Bob has to to be the best service manager @ any dealership I have ever delt with, never rude always pleasant any problem you have he is always willing to go above and beyond!

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Recommend Dealer
Yes
Employees Worked With
Bob Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 04, 2016

"Great service | great atmosphere | great communication"

- EK-Oak Ridge

First time doing service at this dealership. I have always enjoyed working with Hyundai dealerships. Facility is well marked, open and airy, clean and bright. The professionalism+friendliness of everyone I encountered made the wait time go quickly. Communication about my servicing needs, issues to address, and anticipated maintenance was clear and not pushy. Everything they recommended aligned with vehicle recommendations and the service history I knew about my car that they did not have on file. Would absolutely bring my business here every time. It's location is a little further of a drive but much easier to access. I look forward to the day (still years away) when I'm in the market for a new vehicle again to experience their sales side as well.

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Recommend Dealer
Yes
Employees Worked With
Jessica Imparato
January 19, 2016

"Unnacceptable Service"

- CCG

Sir, My name is and I recently was at your dealership to have service done on my 2014 Hyundai Accent. I wound up spending over $400 because I needed rear brakes. My complaint though is when I had my first oil change there I asked for synthetic and according to bob the service director my request was granted. When I went in for another oil change which is how they found out about the breaks and I spent over $400 they did not use synthetic oil nor did they use the proper filter. But it even gets worse than that. On their checklist they said they looked at my cabin filter among other things and said everything was good to go. Well I am a disabled USMC Combat Veteran and something just did not sit right with me about them doing the actual inspection and so on. I decided to look at my cabin filter and low and behold what do you think I found? The filter was never inspected. I contacted the dealership and spoke with Mr. Corbett, we agreed and arranged for me to bring my vehicle in today 1/15/16 to make everything right. That included new synthetic oil with the proper filter and so on at no expense to me. I dropped my vehicle off this morning at 7:30 am and was told by Bob the service dept. director that it would only take a few hours. They gave me a loaner so I could go and take care of other things. Long story short Sir when I returned are 1:30pm my vehicle had not even been touched yet. When I asked what was going on at the service desk I was told I was not a priority and that it will get done when they get to it. This made me very upset and Mr. Corbett did his best to keep me there by I had to take my vehicle and go. Bob and the others at the service desk were completely unprofessional. Your GM and I had an agreement and your service department failed miserably to follow thru with that agreement. I no longer have any faith in your dealership or service dept. I do though have respect for Mr. Corbett because he tried to do the right thing. It is my sole opinion that the reason why the agreement was not fulfilled lies with the unprofessional manner in which your service dept. has for the GM and for me as a customer. I am attaching the photo of my cabin filter which started the whole chain of events' .

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Recommend Dealer
No
Employees Worked With
Bob Young
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 30, 2015

"Great service!!"

- Kim Keegan

Jessica in the service dept was so pleasant to work with! She was very thorough and made sure all of the issues with my car were taken care of including recalls I wasn't even aware of! I will definitely recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Jessica Imparato
September 12, 2015

"Easy in and easy out"

- Stingy

Was easy to schedule an appointment. The prices were fair and reasonable. Quick check out and vaccumed the car out as a free bonus.They did a free multi-point inspection also.

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Yes
Employees Worked With
August 29, 2015

"Great as usual!! Awesome staff!! "

- Basia68

Always a pleasure, staff very friendly and explain everything. Their on top of things and the needs of the customer. They aren't pushy, they take the time to get the customer. I have recommended Franklin Sussex dealer and services to many of my friends. Thank you for the service you provide!!

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Yes
Employees Worked With
Karin Titus
August 14, 2015

"Service Visit"

- Greg

When you purchase a car, you are not only making a commitment with the Brand (Hyundai), but with the Dealership and the Service Department (Franklin Sussex Hyundai), as well ! For our family, we have been purchasing Hyundai's for many years and will continue to do so. You cannot beat their Style, Safety, Reliability and Warrantee!

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Recommend Dealer
Yes
Employees Worked With
Karin Titus
July 25, 2015

"Excellent Service Dept."

- peiman

Can't say enough about Karen Titus and the customer care she gives. Always very helpful and always in a friendly mood,never negative. Love coming to the dealership to have our cars serviced.

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Yes
Employees Worked With
Karin Titus
June 30, 2015

"went for an oil change and got a dent!"

- tabby2014

I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the car passed the service department door, when, as usual and for a courtesy, they always face the passenger door toward the service department. I am a visually impaired person and I always ride as a passenger, my boyfriend drives for me. On the evening of Saturday May 16, 2015, when we used the car again and while my boyfriend came around the passenger side to assist me, He noticed the dent, which it not easy to spot, is under the passenger door, no damage at the paint, looks made with a tool, press or weight on it. I called but they were closed, so I left a message. I came back to the service department on Monday 18, 2015 at 9:00 am, and I asked to speak with the manager of the service department, I explained my concern about the dent, and even for him was difficult to spot the dent, He had to bend down and touch the area several times. Immediately He said: "I can guarantee this did not happened here..." I asked him if I can see the video from the service area at the time my car was there, and he said "There is no video" He repeated over and over "you had the car for 5 days..." in reality I had it for 3 days and returned to the dealer in a timely fashion. Instead of addressing my concern, He storm off into the building and left me standing there with no answer or no resolution, not even the chance to investigate the dent in my brand new car! I do not believe there is no video camera that exist in the garage area. I believe that at the time I picked my car, they deliberately hid the dent.

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Recommend Dealer
No
Employees Worked With
1
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