I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the car passed the service department door, when, as usual and for a courtesy, they always face the passenger door toward the service department.
I am a visually impaired person and I always ride as a passenger, my boyfriend drives for me.
On the evening of Saturday May 16, 2015, when we used the car again and while my boyfriend came around the passenger side to assist me, He noticed the dent, which it not easy to spot, is under the passenger door, no damage at the paint, looks made with a tool, press or weight on it.
I called but they were closed, so I left a message.
I came back to the service department on Monday 18, 2015 at 9:00 am, and I asked to speak with the manager of the service department, I explained my concern about the dent, and even for him was difficult to spot the dent, He had to bend down and touch the area several times. Immediately He said: "I can guarantee this did not happened here..." I asked him if I can see the video from the service area at the time my car was there, and he said "There is no video"
He repeated over and over "you had the car for 5 days..." in reality I had it for 3 days and returned to the dealer in a timely fashion.
Instead of addressing my concern, He storm off into the building and left me standing there with no answer or no resolution, not even the chance to investigate the dent in my brand new car!
I do not believe there is no video camera that exist in the garage area.
I believe that at the time I picked my car, they deliberately hid the dent.