Fred Anderson Acura

Certified? How so? I would strongly recommend against purchasing a "certified" vehicle from Bradshaw. I'm taking the time in hopes you consider other dealerships in the I would strongly recommend against purchasing a "certified" vehicle from Bradshaw. I'm taking the time in hopes you consider other dealerships in the area. Hendrick Acura has gone above and beyond in resolving a number of issues Bradshaw failed to address. As this is my 6th Acura vehicle, you would only be doing yourself a favor by shopping elsewhere. This is by far my worst ownership experience. 1) Engine went into safety shutdown shortly after purchase. Bradshaw failed to change the oil. I loved having my wife call me from the side of the highway hysterical. They were very kind to reimburse me the cost of the oil change. 2) Rattle that was promised to be repaired was not. My issue with the rattle is that it was so obvious, I questioned if the shop even took the vehicle on a road test. The typical answer was given - "the shop must have been playing the stereo". How can any of the road test points been tested if this was true? Sales manager agreed it was a major miss. Apparently the car came in on his day off and he is the only one with a set of ears. 3) As the vehicle was within 3K of 60K miles, the shop should have performed the 60K service as per certification. I needed to remind them of this fact. Fortunately I was verse in the Acura certification standards. A number of filters were changed post raising the concern. 4) Rear bumper was delivered with peeling paint. Certification requires condition to meet Acura standards. Peeling paint should have failed the certification. I own I missed this, but I arrived after sun down. During the initial detail or cleaning for delivery this should have been easily picked up. 5) Nav Pin failed to be reset. Dealership let me know the prior customer was unwilling to share it. I can only assume he had a similar experience with Bradshaw and wanted nothing further with them. The intention of the certification process is to give customers peace of mind they are purchasing a vehicle that has undergone an extensive review and meets high safety/quality and appearance standards. Still unsure why I paid a premium for a certified vehicle that I question if it was even inspected. More

All was excellent Had scheduled service performed and all was good from reception on arrival to delivery of car after service performed. Thanks to all of the service p Had scheduled service performed and all was good from reception on arrival to delivery of car after service performed. Thanks to all of the service personnel. More

Confusing with regards to the price of servicing my vehicle. I was quoted 4 different prices regarding the service of my Acura. A customer does not mind paying, but a customer becomes curious when the fee chang I was quoted 4 different prices regarding the service of my Acura. A customer does not mind paying, but a customer becomes curious when the fee changes several times. The individuals I dealt with were very nice, changing the amount of the final bill to what was initially quoted. This was nice of them, however, they would have made the customer more comfortable if they stayed with their original quote. Otherwise, I would have given 5 stars. Service Department employees were very personable. I just had an issue with how the quotes were handled. More

Customer centric I have been working with Bradshaw Acura ever since I moved to Greenville 9 years ago. They put the customer first always. They are friendly, responsi I have been working with Bradshaw Acura ever since I moved to Greenville 9 years ago. They put the customer first always. They are friendly, responsive and make the transition to a new vehicle easy. More

Outstanding sales support I recently purchased my first (and not be last) Acura from Shannon at Bradshaw Acura. He was very professional, patient and understood the type of ve I recently purchased my first (and not be last) Acura from Shannon at Bradshaw Acura. He was very professional, patient and understood the type of vehicle I was interested in buying. Always persistent, Shannon was not overly pushy. (Pushiness has caused me to walk off lots before.). I would highly recommend Shannon and Bradshaw Acura for a car purchase. More

Transmission fluid replacement A1 service from the moment I arrived until the time I left. My car was hand washed, tires had shine in them, and the mechanical issue with my car was A1 service from the moment I arrived until the time I left. My car was hand washed, tires had shine in them, and the mechanical issue with my car was resolved. More

Personalized Service par excellence I have lost track, but I think this is our fourth Acura. JJ is an incredible leader, and he asked Ken Hucker to assist us. Ken did a fantastic job h I have lost track, but I think this is our fourth Acura. JJ is an incredible leader, and he asked Ken Hucker to assist us. Ken did a fantastic job helping me purchase my new RDX. He was a pleasure to work with, so responsive and friendly. More

Exceptional in every respect Steve Steele and JJ Jordal could not have been more cooperative in making this car purchase the easiest and smoothest in my 80+ years. All other Brads Steve Steele and JJ Jordal could not have been more cooperative in making this car purchase the easiest and smoothest in my 80+ years. All other Bradshaw employees I encountered appeared to be totally customer service oriented More

Customer Friendly Car Dealership Excellent customer service. When you arrive a Service Representative greets you and directs you to the correct person. Colton, my Service Representat Excellent customer service. When you arrive a Service Representative greets you and directs you to the correct person. Colton, my Service Representative, quickly handles the check-in and gives me an estimate of the price and the amount of time the service will require. If something is discovered during the servicing of the car such as the need for additional work or that the work is going to take longer than originally expected, I am notified. In five years as a Bradshaw customer I have never been surprised by the cost for the service or the amount of time it would require. The prices are fair, the service is excellent, my vehicle is fixed correctly the first time, and waiting area is comfortable. I am so pleased with Bradshaw I now bring my other car (not an Acura) to them for service. More

Very Good Greeted me immediately. Very courteous, explained what service will be performed and the cost. Reviewed the served performed when completed and aske Greeted me immediately. Very courteous, explained what service will be performed and the cost. Reviewed the served performed when completed and asked if I had any questions. More