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Fred Anderson Cadillac - Service Center
Greer, SC
2,814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,814 Reviews of Fred Anderson Cadillac - Service Center
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May 18, 2019
Zach Moran takes care of his customers Treated very well by Zach...he gets things done in a timely manner and makes sure you are well taken care of while waiting. If dropping off your vehi Treated very well by Zach...he gets things done in a timely manner and makes sure you are well taken care of while waiting. If dropping off your vehicle, Zach goes above and beyond to get into a great loaner. I am very pleased with Zach and the service department. More
by Mhop156
Employees Worked With
Cedric Ferguson
Helpful May 03, 2019
Ernest Jones was helpful and welcoming. Nice waiting area and helpful staff. Although my online appointment did seem to be on their schedule because of an apparent computer glitch, they sti Nice waiting area and helpful staff. Although my online appointment did seem to be on their schedule because of an apparent computer glitch, they still serviced my 2019 Chevrolet Silverado that afternoon. More
by cgroves
Employees Worked With
April 29, 2019
Good service Brought my CTS in with issues with CUE system. Zach was courteous and very helpful. He made sure he addressed my issue and checked for any other issue Brought my CTS in with issues with CUE system. Zach was courteous and very helpful. He made sure he addressed my issue and checked for any other issues. More
by billyocean3009
Employees Worked With
Zachary Moran
April 21, 2019
Phantom problem David Rocklein was persistent in helping diagnose the battery issue with my 2016 XTS. (The car misbehaved at home but not on the service line.). ALWA David Rocklein was persistent in helping diagnose the battery issue with my 2016 XTS. (The car misbehaved at home but not on the service line.). ALWAYS great service! More
by BD
Employees Worked With
David Rocklein
April 03, 2019
best auto service and done in proper amount of time needed I had General svc on my auto All was five in timely manor and I was assigned to Zach gray as my svc person prior person being Dylan Carnes who was pro I had General svc on my auto All was five in timely manor and I was assigned to Zach gray as my svc person prior person being Dylan Carnes who was promoted to sales . Satisfied Cystuner MaryLou Demichele. Cloth seats were stained glass n passenger do Jim Plunkett suggested getting seat covers from auto store great suggestion will do thank you. 3/31/19 Sunday submitted survey 10:17pm More
by ML
Employees Worked With
Zach Gray and Jim Plunkett, Ken Harris
April 03, 2019
Awesome service - very nice people. John Karvelas - Ernest, Lou and the entire staff was really great- and very helpful picking out a car that fit my budget as well as no hassle sal John Karvelas - Ernest, Lou and the entire staff was really great- and very helpful picking out a car that fit my budget as well as no hassle sales methods.My Spark is amazing and will work out pretty good for bipping around town. Thank You for the best service I ever received from a dealership that was just as great if not better than the service I enjoyed while leasing two cars from MB that always strived. to exceed customer expectations- This Chevy store is top notch- with very clean windows and a nice lounge area. This should be a model store for how people should be treated when out car shopping. More
by wendyw
March 23, 2019
changed oil didn't rotate tires I have brought my 2016 Malibu 2.0 Premier in for service on several occasions, thinking today would be no different. I was wrong. I have the service p I have brought my 2016 Malibu 2.0 Premier in for service on several occasions, thinking today would be no different. I was wrong. I have the service plan which include oil change and tire rotation. I had to point this out to Zack Moron (service consultant) and had to show him the coupon from the service book. After an hour and 20 min my car was "ready". the other service guy who had helped me before pointed out a knot on the left front. Going down the road I remember, wait that was there before, why didn't they rotate? So back to the shop, spoke w/service mgr. he said it was an error on their part and they would correct, after another 1/2 hour Zack came and got me and showed me damage to both front tires and said that's why they didn't rotate. I insisted they rotate cause if I'm gonna have a blowout as they suggest I can control it much better if it happens on the rear. and he said no new tires always go on the rear, so then he tries to sell me new tires (his job, I guess) he gave me a price which I thought was high. I'm 58 been buying tires for 40 yrs, so I'm no dummy. Went to Discount tire where I buy tires for my '74 coupe de ville, '01 Silverado Z71 LT and the Boo, here So I was able to get 4 new tires 65,000 mile warranty for less than he quoted for 2 tires with discount. I'm a fairly smart man and next time I guess I'll have to find a different company to do business with. No one likes to be done wrong and Bradshaw won't get a second chance to screw me over! See ya! More
by 16 Boo
Employees Worked With
Zack Moron
December 09, 2018
This review is for Cynthia Bailey, who is a very nice person Not happy with there service tech telling me that he thinks my transmission noises and thudsyou feel when backing out and getting back on the gas is p Not happy with there service tech telling me that he thinks my transmission noises and thudsyou feel when backing out and getting back on the gas is pretty much.normal for my 2016 Silverado that I purchased there 4. maths ago, and have had nothing but issues since day one. The truck. is beautiful but definitely has issues. Your not going to convince me that the transmission noises is normal, no way, I can't believe GM. would sell trucks that the transmission s do this. Over all not happy with service dept in general. Nothing against Cynthia Bailey, she is very nice and quite professional. More
by Silverado
Employees Worked With
Cynthia Bailey
September 21, 2018
Service Dept. overcharging I brought my car in for service. Explained to Wayne in the service department that I could only spend a certain amount of money on my car for repairs. I brought my car in for service. Explained to Wayne in the service department that I could only spend a certain amount of money on my car for repairs. I gave him the most I could spend amount. My bill is more than double what I said I wanted to spend on my car. I have had to let them keep my car for 2 extra weeks until I get paid again to get my car. I explained to Wayne it was more than I could afford. My husband is sick and our income has drastically changed. I made all of this information clear but no one seemed to care. He called Thursday and wanted to know when I was picking my car up. I have had to take my husband back to the hospital. I told him if he doesn’t get admitted I will be in on Saturday, which is tomorrow. His response- I can bring the car to you. Seriously? You charge more than double what I clearly stated I could afford and have no consideration for customers. Lesson learned. Last visit at Bradshaw automotive in Greer. More
by Scurtis
Employees Worked With
Don Abney, Wayne Ernst
September 11, 2017
Mis information Horrible service, poor communication, told that it should be done tomorrow, everyday for a week, lost a new account. These people, were very unorgan Horrible service, poor communication, told that it should be done tomorrow, everyday for a week, lost a new account. These people, were very unorganized, had none of the parts in stock, said they wouldn't get the parts till noon next day, Back in December had same problem with a similar truck, but that took nearly a month, that kind of service is totally unacceptable for anyone trying to run a business. By the way I have been doing this for over 30 years and this is the first poor review I have ever given to a GM dealership. I do plan on contacting General Motors. More
by jsowers123
Employees Worked With
Howard Bush
