Fred Anderson Honda

They were helpful inspecting my car, they told me what was wrong and were very patient was wrong and were very patient More

Brian is a natural and I'm glad he is my service contact. He is all what we expect in a person in his position. He is an asset to your company. He is polite. courteous friendly and listens very well and dia He is all what we expect in a person in his position. He is an asset to your company. He is polite. courteous friendly and listens very well and diagnosed the car's problem right away. He is a true professional. Thanks for keeping him on staff. More

My advisor was very helpful and personable. Glad to know I’m in good hands! Glad to know I’m in good hands! More

Hunter was my account manager. In general, he was professional and helpful. He did not return a voice mail that I left the next day. Corey followed up with a complaint I had reg In general, he was professional and helpful. He did not return a voice mail that I left the next day. Corey followed up with a complaint I had registered. I would prefer he would be in "input" mode rather than "output" when discussing a complaint. I am very disappointed that the skipping on my audio cannot be fixed after 3 visits in 3 years and that Honda engineering has it "under investigation". I m nt confident that anything will be done for the rest of my ownership of the vehicle. I am also disappointed that Honda America has made a business decision to not go as far as replace the radio nor recheck any repair work done earlier. Meanwhile, I am stuck with a defective radio which lessens my driving experience and will affect resale of the vehicle. I expect more from Honda and a new Honda Passport. More

Concerns over recommending services and services previously completed. Understanding the change over might take a little while. previously completed. Understanding the change over might take a little while. More

Fast and easy service, everyone I dealt with was nice. Easy to navigate around the dealership. Easy to navigate around the dealership. More

Professional service done on time. Personnel attitude was very helpful. Made to feel welcome and respected. Personnel attitude was very helpful. Made to feel welcome and respected. More

They were nice and helpful to me, explained everything they did and didn't do they did and didn't do More

I have had wonderful experiences at the service center. This review is specifically for the collision center. I was quoted at 30 day repair time for my vehicle, however, total repair time stretched to 59 d This review is specifically for the collision center. I was quoted at 30 day repair time for my vehicle, however, total repair time stretched to 59 days. I did not receive any updates on the status of my repairs during the first 25 days. I often had to reach out to the center to get updates rather than having them contact me. Additionally, I would ask for a specific day to expect a return call but rarely received that return call. At that point, I would have to be the one to reach back out. I was told for 3 consecutive weeks that my car was "waiting to go to paint." While everyone I spoke with was kind on the phone, it felt like communication was lacking, which was very frustrating especially as the repair time kept getting extended. I think the team was aware of my frustration so they did provide a credit on my total payment, which was appreciated. More

Always have been happy with this dealership and with Randy who has always been helpful Randy who has always been helpful More