Fred Anderson Honda - Service Center

Hunter was my account manager. In general, he was professional and helpful. He did not return a voice mail that I left the next day. Corey followed up with a complaint I had reg In general, he was professional and helpful. He did not return a voice mail that I left the next day. Corey followed up with a complaint I had registered. I would prefer he would be in "input" mode rather than "output" when discussing a complaint. I am very disappointed that the skipping on my audio cannot be fixed after 3 visits in 3 years and that Honda engineering has it "under investigation". I m nt confident that anything will be done for the rest of my ownership of the vehicle. I am also disappointed that Honda America has made a business decision to not go as far as replace the radio nor recheck any repair work done earlier. Meanwhile, I am stuck with a defective radio which lessens my driving experience and will affect resale of the vehicle. I expect more from Honda and a new Honda Passport. More

Excellent service by Brian. He really knows how to take care of his customer and in quick, honest and efficient manner. Thanks! He really knows how to take care of his customer and in quick, honest and efficient manner. Thanks! More

Concerns over recommending services and services previously completed. Understanding the change over might take a little while. previously completed. Understanding the change over might take a little while. More

Brian is a natural and I'm glad he is my service contact. He is all what we expect in a person in his position. He is an asset to your company. He is polite. courteous friendly and listens very well and dia He is all what we expect in a person in his position. He is an asset to your company. He is polite. courteous friendly and listens very well and diagnosed the car's problem right away. He is a true professional. Thanks for keeping him on staff. More

Fast and easy service, everyone I dealt with was nice. Easy to navigate around the dealership. Easy to navigate around the dealership. More

My advisor was very helpful and personable. Glad to know I’m in good hands! Glad to know I’m in good hands! More

They were helpful inspecting my car, they told me what was wrong and were very patient was wrong and were very patient More

Professional service done on time. Personnel attitude was very helpful. Made to feel welcome and respected. Personnel attitude was very helpful. Made to feel welcome and respected. More

Always have been happy with this dealership and with Randy who has always been helpful Randy who has always been helpful More

Lance is an excellent service representative. He is friendly, and communicated effectively about the service I desired and additional service needed in this trip and future service needed.. He is friendly, and communicated effectively about the service I desired and additional service needed in this trip and future service needed.. More