Fred Anderson Kia of Greenville - Service Center

Service for Hazard Light flashing. Very dissapointed! I brought our 2011 KIA Sorento in for service on June 15 with an appointment time for 8 am. This was for an intermittent hazard light flashing issue. I brought our 2011 KIA Sorento in for service on June 15 with an appointment time for 8 am. This was for an intermittent hazard light flashing issue. The hazard lights would come on and go off at any given time when the car was running or not, usually being worse when the car was sitting in the sun and hot. The Kia “expert” service technician recommended replacing the instrument cluster, a $1300.00 part. During the time while initially waiting the day of taking the Sorento in for repair, I knew this could take some time so I asked for a car so I could leave with my 2 daughters. The service advisor (Chris) said I would have to rent one. Well not knowing how long they may have to have my car for, I decided to let my husband come pick us up on his lunch break. (An entirely new experience started here, but I will try to keep this review to the service department only). After being called and told the car was ready after the instrument cluster was replaced, my husband and I made plans to come and get our car and as I walk through the door at the service department Chris says to me “did you get my message?.” Of course I didn’t, or what he was about to tell me would have stopped me from coming to get the car. He left me a voicemail on my cell phone. I do not have reception on my cell phone in our home which is why our records have 2 numbers on file for us- my home phone number and my cell phone number. He proceeded to tell me that after they replaced the instrument cluster they had moved it from under the bay back into the parking area where the sun was once again upon it. After the replacement of the cluster, the flashing hazard lights issue still existed and cost me $1300.00 for a part that did not repair the issue. When we asked to have the original cluster put back in the car because it was not the problem, we were told that was not an option because the new part had been programed with the cars mileage, therefore it was ours. When asked about getting the original cluster back we were also told it had already been shipped back because it had a core charge on it. When I questioned the expense of replacing a part that did not repair the issue, I was told that the tech line said this was the “starting” point and pretty much had not dealt with this issue much. Since they were going into this with a trial and error mentality, why “start” with the most expensive part?? Now they are replacing the IPM module, incurring me with an additional expense of $750.00. I would think that the service technician would have been able to diagnose or at least had the training to diagnose that the IPM module was the issue to begin with. If not that then why wasn’t the $1300 instrument cluster not tested on the car for the problem before it was sent off to be programed for the mileage making it “mine”? A week later I get a call telling me the car is once again ready. I let them know that once I figure out how to get a ride to get the car I will be there for it. When my husband’s schedule and mine did match up and we were able to come get it, once again it was not ready because the technician working on it left it not completely put together because he would be able to get into it faster “IF” something did happen. He was also “not sure” when we were coming. I was coming when I could get there and needless to say if I get a phone call telling me the car is ready, then I should be able to pick it up when the department is open and I have the means to get there. This is when the Service manager Tom Lapointe got involved and immediately put me in a “Customer Rental Car Compliments of Kia Of Greenville” with no charge. If it was an option then, then why could I not have had a car at the beginning of this whole debacle? Finally when my car was truly ready, I picked it up and dropped off the rental. That is the sole reason that we returned to the KIA dealership to have the hazard lights issue resolved. Thinking the Kia service technicians would be the experts. But now it seems as if the service technician has thrown parts at the issue at our expense. Very, very unsatisfied at this whole situation and the almost $2200.00 bill I was left with, and only wish I never had to deal with this dealership ever again. As for the 2nd part of the story, I got “suckered” into leasing a new 2016 Kia Sorento while I was there the initial day of service and if I though the service department was terrible, the sales floor is 4 times as bad. Check out the review on the sales (new) page. More

Wonderful experience John Tripp, Chris Hall and Tom Lapointe went above and beyond to assist my fiancé and me with our car EVEN though I hadn't bought my Kia from their de John Tripp, Chris Hall and Tom Lapointe went above and beyond to assist my fiancé and me with our car EVEN though I hadn't bought my Kia from their dealership. In the future we plan to go straight to this dealership for our next car. I really do appreciate John Tripp going out of his way to make our misfortune a pleasant experience. More

Service was completely awesome!!! The muscular service guy that helped me was awesome!!! I would recommend everyone to go here!!! I would go out of my way to be at this dealership fo The muscular service guy that helped me was awesome!!! I would recommend everyone to go here!!! I would go out of my way to be at this dealership for sales and for service No one compares to how great the Greenville store is!!! More

Service I have taken my car to service here several times for regular maintenance, a couple of other issues and have been pleased everytime. They have always I have taken my car to service here several times for regular maintenance, a couple of other issues and have been pleased everytime. They have always been good to transport me to and from my job whenever I've had to take my car in. Earl is the BEST on getting me to work and picking me up on time. On my last visit, Daniel (service manager) personally addressed my questions when I was there. He also shared with me things that I needed to do to help keep my car in good working order. The service writers there are always patient with me when I try to describe what sounds or problems that I may be having. Great place to take your car! More

Great service and very nice Mr Patterson was very knowledgeable, helpful and very accommodating. He kept track of the progress of my vehicle and keep me posted as to the progres Mr Patterson was very knowledgeable, helpful and very accommodating. He kept track of the progress of my vehicle and keep me posted as to the progress. More

Great Service !!! And Super Nice !!! I called Kia about my radio screen not working and they told me to bring it on in and I did , and Daniel jumped right on it and fixed it in a matter o I called Kia about my radio screen not working and they told me to bring it on in and I did , and Daniel jumped right on it and fixed it in a matter of seconds, Thanks so much and Thanks for being so nice. Kia of Greenville are my kind of people More

Great service department Service manager is great! Daniel does everything he can to help make service excellent. All of his staff are very friendly and knowledgeable. Highly r Service manager is great! Daniel does everything he can to help make service excellent. All of his staff are very friendly and knowledgeable. Highly recommend Kia of Greenville to everyone! More

Giving Chic Fila a run for customer service! Most people think Chic Fila when it comes to great service. Kia of Greenville went above and beyond great customer service. I felt comfortable in the Most people think Chic Fila when it comes to great service. Kia of Greenville went above and beyond great customer service. I felt comfortable in the setting and the feeling that they care for my car as much as I do. I felt valued as a customer More

Wonderful service They were great! We were on vacation when we notice a nail in our tire. We went in and were out within the hour. We had our dog with us and they were They were great! We were on vacation when we notice a nail in our tire. We went in and were out within the hour. We had our dog with us and they were wonderful in allowing us to bring him into the waiting area. Their kindness and efficiency would make me want to travel to Greenville just to get my car service. Thank you! More

First Class Service from the moment I brought my car in for service, I felt I was the most important person to the company. I was greeted my smiling employees, and when I from the moment I brought my car in for service, I felt I was the most important person to the company. I was greeted my smiling employees, and when I had the work completed, everything was done flawlessly and on time. I highly recommend Daniel Patterson and his service department.! More