Fred Anderson Nissan of Asheville

Stay Away From Nissan in General and Fred Anderson Nissan in Particular I own a 2020 Nissan Leaf. I bought it used from Fred Anderson Nissan and fast charging has always been an issue as the CHAdeMO charg in Particular I own a 2020 Nissan Leaf. I bought it used from Fred Anderson Nissan and fast charging has always been an issue as the CHAdeMO charger works well in Japan but not in the states. Since November 2024 there has been an issue with fast charging possibly leading to vehicle fire and we are unable to use a fast charger on the car. What was extremely limited (only at certain Nissan dealers) is now not possible. While a software fix was supposed to be forthcoming none has been offered. Whenever I call Fred Anderson Nissan I am told that they will call me back with an update and to date I have never received a return call. Two weeks ago I again called Fred Anderson Nissan as my sister and brother in law were visiting from Winston Salem. Although they now live only a couple of hours away, driving to see them is not possible without the ability to fast charge the car. When I called Fred Anderson Nissan the week prior I asked if it would be possible to get a new battery pack to fix the problem as I read online that some dealerships have been providing that for free to fix the problem. I was put on hold and when they got back on the phone I was told that I should bring the car in for servicing since "my battery was not holding its charge". I told her again of my asking if a battery pack could fix the problem and I was told the issue was being escalated and I would hear back from Fred Anderson Nissan. When no return call was received, I called for Nissan corporate. They offered no solution or remedy and said the question about the battery pack would be handled by the local dealer. They said they would have Fred Anderson Nissan call me back and when there is a remedy for the battery recall Fred Anderson would be in touch with me to schedule service. One week later and still no call from Fred Anderson Nissan. In fact, the only time I hear from them is through a text or call when they want to give me a great deal on a trade in for a newer car. I am appalled by the lack of concern from Nissan in general and Fred Anderson in particular. Update: The day after my wife's birthday she received a call wishing her a happy birthday. Since they have my cell phone I explained again the situation with the recall. Here is a text chain with Ashelie at Fred Anderson Nissan. A-Hey Ian! It's Ashelie at Fred Anderson Nissan. I spoke with Mark our preowned manager. He said that you would need to go into service for that issue. I-Please have him call me to explain what service I will need and if it is free. A-You would just need to call service and tell them what is going on and make an appointment. Service may be able to tell you if it is covered or not, I am not able to see what warranties/extended warranties you have. I-I am not going to set up service without understanding what the service is that I need. I-I'm waiting to hear if there is a covered remedy for the battery fire risk or if I can be reimbursed for my recent car rental. I-I don't need service I need a remedy to my problem. A-You bought the vehicle two years ago, correct? If you had came in within 30 days of buying letting them know it did not work they would have taken care of it completely. You need service to figure out why it is not working. A-No, they aren't going to reimburse you for a car rental. Unless you have a warranty that would cover that. If you have any other questions you can call and speak to service or a manager. Have a great night. I-Nissan issued a recall notice of potential fire from fast charging. They told me the problem and I am waiting for the remedy. A-Call service. 1/14/26- A week ago I called the number for the GM in response to his reply to me review. No call back after a week. I received a call from a sales person wanting to sell us another car and I asked him to have the GM call me. Actions speak louder than words. Fred Anderson Nissan of Asheville (Owner) More

A very professional and honest person, I recommend anyone to buy a car from Nick at Fred Anderson Nissan. to buy a car from Nick at Fred Anderson Nissan. More

My experience: On March 14th 2025 I drove a 2017 Nissan Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their ser Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their service department I was sent a video explaining that a bracket which helped hold the fan clutch in place was broken. According to the master tech, this was allowing the part to move around and why the fan clutch needed replaced. The parts were ordered, put on the vehicle and I received a call on the morning of Tuesday March 18th to come pay and pick the vehicle up. I arrived around 4:30, paid the $1100 + charge and they brought the vehicle around to me. Once in the driver's seat I could tell the car did not drive the same. About 5mins into the drive we heard a loud noise, the car lost power steering and started to over heat. I had to pull off the side of the highway right before exit 44 on my return trip. The car made it about 15 miles away from the dealership. Per their mechanics, (who were the last to touch the vehicle) the mount that holds the fan clutch & pulley had cracked. According to the master technician, after their inspection of the latest damage, THIS was what was causing the fan clutch failure all along. (Not the supposed bracket they originally blamed and replaced.) The cracked mount didn't occur until the attempted drive home, after Fred Anderson did the first repair. This issue caused major damage to my radiator, along with my throttle body and several other parts. This time the car could not be driven the 15 miles back to their service center I had to pay a $125 to have it towed. The service center accepted no fault for the new damages and gave me an estimate for $4200+. Even after the car left their shop, supposedly fixed and their mechanics were the last people to have their hands on it. I went to speak with the General Manager of the dealership, was told he was in a meeting and as soon as he was finished I could talk to him. I was taken back to speak with a gentleman who told me they still accepted no fault but they would look at the estimate and then I was given a business card. The person I had been sent to was not the GM it was their director of service Joshua James who later sent me an adjusted estimate of $2800+. I had to look up the actual General Manager - Nick Tasios. I emailed him and called him 3 different times and never once received any communication back from him. So on April 9th, after the vehicle had been in their possession for almost a month (driven there/towed back), I had to pay a second tow truck to pick the vehicle up and take it to a mechanic who actually seems to have a duty of care for his clients. My horror story is not over with Fred Anderson. I still have legal issues to attend to with this business. But I hope this review will help others. This company says their service center delivers "Top-Notch workmanship and customer service" but in actuality the workmanship was shotty and the customer service is only if it benefits their pockets. Save yourself the time and money and find that friendly small shop mechanic down the road who actually treats you and your vehicle with care and responsibility because the big corporation dealerships/service centers are only out to make as much money as they possibly can, in any way they can! More