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Fred Anderson Toyota of Asheville
Asheville, NC
329 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 329 reviews
January 24, 2020
Loved my salesman We did a sign and drive by sending in our paperwork ahead of time. Everyone way great, especially our sales rep Adam. Also Josh the finance guy expl We did a sign and drive by sending in our paperwork ahead of time. Everyone way great, especially our sales rep Adam. Also Josh the finance guy explained everything and gave us options. I had to order my car because it’s a premium color and Adam made should that it was held for me, even though other people wanted to drive it once it finally arrived. I’ll be using the dealership for service as well. More
by Helensullivan215
Employees Worked With
Adam Rice
Helpful January 15, 2020
We were in the market to buy a new vehicle. I had heard very negative reviews of Fred Anderson Toyota, but figured we would try them out and form our own impression. I should have listened to the poor revi very negative reviews of Fred Anderson Toyota, but figured we would try them out and form our own impression. I should have listened to the poor reviews from the get go. To start with we showed up and found a vehicle we were interested in. We stood in the parking lot 30 minutes waiting on someone to come help us (3 sales representatives stood out front and watched us while they smoked). Once one did come help, he acted as if he didn’t care if we bought the vehicle or not. We test drove the vehicle (we were pleased with the vehicle) and came back to discuss numbers. The sales representative basically pushed my wife out of the way to get into the sale office door before she did. When running the numbers they attempted to give as an extremely unacceptable offer for trade in on our current vehicle ($4900 less than Bryan Easler). I questioned this offer they made and he said he would go get his sales manager. The sales manager was rude from the very beginning. He was determined to prove me wrong and show why they were going to sell me an over priced vehicle. We walked out and it was the best decision I have ever made. If you want to be treated fair and honest take your business to Bryan Easler Toyota. Friendly staff, honest dealings, and they acted as if we were the biggest priority that had ever walked through the door . Jeremiah held the door for me and my wife and offered snacks and drinks while we waited. David the sales manager was forward with his prices and did anything he could to make us happy. Mike was the finance officer and made the final dealings painless. Please take my advise and DO NOT go to Fred Anderson. Pass this along to anyone that is in the market for a new vehicle. More
by L Miller
Employees Worked With
Ethan
January 13, 2020
Service tech left out 3 bolts on front plate during Service tech left out 3 bolts on front plate during routine service. Returned to dealership which is 90 miles round trip to have Michael (Service Ad Service tech left out 3 bolts on front plate during routine service. Returned to dealership which is 90 miles round trip to have Michael (Service Advisor) be rude when I brought it to his attention. More
by Tommy
Employees Worked With
Michael Taylor
January 04, 2020
Outstanding Dealership Great customer service! James, Nate and Vicky were outstanding to work with and would highly recommend this dealership to anyone. I drove 6 hours to Great customer service! James, Nate and Vicky were outstanding to work with and would highly recommend this dealership to anyone. I drove 6 hours to buy a vehicle and they made me feel at home the entire time. I would especially like to recognize Vicky. She was great to work with and I really appreciate all she did to take care of me. More
by Toby
Employees Worked With
Nate Nunn, James Lordman, Vicky Sheridan
November 16, 2019
Test Drive, great experience. Just went in to test drive a Tacoma today but my wife and I were very pleased by the dealership and Nate, our salesman, was really chill and helpful. Just went in to test drive a Tacoma today but my wife and I were very pleased by the dealership and Nate, our salesman, was really chill and helpful. Didn’t pressure us at all. He had a lot of good input and found the vehicles we were looking to drive quickly. Drove up from Greenville, SC and had a way better experience than at Toyota Greenville. More
by cbrz
Employees Worked With
Nate
October 28, 2019
Bought a Rav 4 Friday from Nate McKee!! Great salesman!! Very nice and professional! Went over everything in the vehicle and addressed every question asked...see Nate McKee if you are looking for a vehicle! Very nice and professional! Went over everything in the vehicle and addressed every question asked...see Nate McKee if you are looking for a vehicle!! Thanks, Lisa Reagan More
by Grandsons2
Employees Worked With
Nate Mckee
October 26, 2019
First time buying from Fred Anderson Toyota Nate McKee was the salesman that did my transaction. Very nice and pleasant. Very good at answering my questions and explaining features on the Rav4 Nate McKee was the salesman that did my transaction. Very nice and pleasant. Very good at answering my questions and explaining features on the Rav4 that I was not familiar with. Nice experience and did not feel pressured to buy. This was my first time dealing with Fred Anderson Toyota and quite impressed with this salesman. Gonna love my new Rav4. More
by J. Harris
Employees Worked With
Nate McKee
October 19, 2019
Not getting the service Jim Barkley provided Seem to have a real problem. I was trying to followup on getting new tires being ordered for my car and and made several calls and could not get a ret Seem to have a real problem. I was trying to followup on getting new tires being ordered for my car and and made several calls and could not get a return call. Emailed the service manager who instructed the service coordinator for our car to call me. Made an appointment. My wife took it in for the appointment time and had to wait over an hour before they started working on the car. When she brought home the receipt, when adding up the itemized charges, the total amount charged was $9+ more that the itemized charges. Called to find out why. Got no return call. Sent an email and got a response saying someone would contact me. They never did. I emailed again and, this time, got no response in 4 weeks since my phone call and emails. I miss Jim Barkley. I'm also wondering if it's worth the 40 minute drive to get my service from the dealer. More
by Bill
Employees Worked With
Allison
September 09, 2019
Sales man was horrible Sales man was not helpful once he figured out I am a informed buyer. Dealer says there prices can't be beat not true. Asked salesman to match price on Sales man was not helpful once he figured out I am a informed buyer. Dealer says there prices can't be beat not true. Asked salesman to match price on a almost identical vehicle only difference was color and freds vehicle was a year older and Fred wanted $3500 more. Once I showed there salesman the comparable at another dealership he lost all interest in trying to work with us. Please fred don't claim to be the best if your not going to back it up. Have some ethics and follow through on your word. More
by Fredanderson=awful
Employees Worked With
Gabe Offermann
September 09, 2019
Our buying experience was very smooth and easy . We enjoyed working and getting to know Nathan our salesmen. Our buying experience was very smooth and easy. We appreciate the cleanliness and friendl We enjoyed working and getting to know Nathan our salesmen. Our buying experience was very smooth and easy. We appreciate the cleanliness and friendly service we received. More
by Hill
Employees Worked With
Nathan Weaver, Gabe Offermann
