Fred Anderson Toyota of Asheville

My wife and I bought a used car there on 3/3/23. Austin was our sales person and Alex was our finance person. We didn't want the extended warranty but it got put on the loan and when we told them we Austin was our sales person and Alex was our finance person. We didn't want the extended warranty but it got put on the loan and when we told them we wanted to take it off, we were told we can take it off anytime. They said they would send us an email with instructions on how to cancel. That never happened. We have called over 15 times and left multiple voicemails since then trying to get in contact with them to get the warranty taken off the loan but no one has called us back. We have tried to email and call. I filled out a form online to try to contact a manager and within 2 minutes I got a call because they thought we wanted to buy a car. They have zero integrity and do not take care of the customer after the sale. They are very good at taking your money but you will get no help after you give them a check. Stay away from this dealership and spend your money else where. More

Just. ... go somewhere else. Literally anywhere else. If you choose to do business with Fred Anderson Toyota, be prepared to be ignored by their "Manager ... go somewhere else. Literally anywhere else. If you choose to do business with Fred Anderson Toyota, be prepared to be ignored by their "Manager" Josh Cassano when you need an issue addressed. It's going on 6 weeks with no resolution, and multiple times that he doesn't reply to texts/calls. I should have listened to the multitude of previous customers who told me not to do business with this dealership. Every person I have vented my frustrations to has had similar or worse interactions with Fred Anderson Toyota of Asheville. I was prepared for the typical tactics that salesmen use but this group had to be told no repeatedly before they got the point. I would ask "how do they sleep at night knowing how awful they treat people?", but honestly they probably just take some melatonin and call it a night. The detail job to my car would have been done better if a toddler did it. Of course, that's "not" the dealerships fault as they pay someone else to detail. Maybe if you're paying someone else to do a job, be sure they are doing the job right. I would request that you look into how your salesmen and managers operate, but I'll just assume upper management is fully aware and just doesn't care.. Do better, Fred Anderson Toyota. For everyone else, just go somewhere else to buy your next vehicle. More

Traded in my truck and purchased a pre owned vehicle. Car drives great but head end/radio unit is broken. I was told 1-2 days for a replacement, after a month of waiting for an update I was told it would Car drives great but head end/radio unit is broken. I was told 1-2 days for a replacement, after a month of waiting for an update I was told it would be 5 months (lol). They offered me 900 dollars plus another 100 for installation 😆… The replacement is min 1200 bucks and install at least 200. Todd (William) Stamey not only flat out lied about the backorder time, I confirmed a 3-4 day lead time with Prestige Subaru which is OWNED BY FRED ANDERSON… He low balled the offer and whined about his cost as if my cost had zero relevance to the situation. Sorry Todd I guess I didn’t realize I bought the car at the dealerships cost 🙄. Still haven’t heard back from them about a replacement have given up hope. They did offer me 1200 and a free installation if I can source a radio but only if I can provide a receipt??? I have to spend my own money in order to get what I’ve already paid for. Consider that for a sec before you decide to visit Fred Anderson Toyota. There are much better dealerships to go to avoid this place at all cost they 100% will lie and attempt to cheat you. More

Contacted dealer about used Toyota Platinum. They were quick to reply however when ask a few questions about the car I got nothing even though I was contacted by two managers asking how could th They were quick to reply however when ask a few questions about the car I got nothing even though I was contacted by two managers asking how could they make this deal work. After not getting any feedback from the dealer I decided to make the hour and half drive to the dealership to see the car in person only to find it no longer on the lot. More

Genuine and friendly guys. Enjoyed doing business with them. Alex and Nicholas from finance are great. Enjoyed doing business with them. Alex and Nicholas from finance are great. More

My buying used car experience was Outstanding! From the beginning with On-Line Rep Jessica Jacks who was very helpful taking me through the used car inventory and answering questions about the car From the beginning with On-Line Rep Jessica Jacks who was very helpful taking me through the used car inventory and answering questions about the cars. Juan Perozo was absolutely the best sales Rep I've ever worked with. He went out of his way to provide excellent service and was very helpful on every detail and beyond involved in the purchase. The Used Car Manager, Adam Hicks, was also very open and transparent about the sale and price. Alexi the finance rep and also did a terrific job. Adam and Juan were even helpful on training ideas for our Newfoundland dog. The dog was in the building and had a great time with all the friendly employees. The whole process was Five Stars from beginning to end!! Ron Gallaway More

It was a pleasure to buy our 2022 Prius here. Our salesperson Michael was professional, attentive and courteous throughout, from searching for the right car to the final purchase. He made buying Our salesperson Michael was professional, attentive and courteous throughout, from searching for the right car to the final purchase. He made buying from Fred Anderson Toyota easy! Definitely recommend the dealership! More

I purchased a new Camary in 2012 have always had it serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do y serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do you have you considered upgrading Which I said no. After waiting for awhile I was told my car would not connect to the OBD for inspection if I wanted to wait it could be diagnosed. I Decided against that when I got in the car my odometer had been tripped I took it to a mechanic he set the odometer back scanned it and found no codes hooked it up and everything passed inspection. I WILL NOT BE GOING BACK TO FRED ANDERSON FOR SERVICE AGAIN More

Tried to work with Gabe on a marketing problem and he was less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take care of the problem. More