Fred Anderson Toyota of Asheville

I was met at my appointment time and everything proceeded in a timely manner. I assume this is the chosen way this dealership runs but it seems to me the same results could be managed w/fewer employees! Pe in a timely manner. I assume this is the chosen way this dealership runs but it seems to me the same results could be managed w/fewer employees! Perhaps at a lower price for an oil change. I have to say the whole procedure went smoothly w/ much personal attention. More

My experience with service for my car at Anderson Toyota was outstanding. David and Stanley got me set up for the appointment and Steven and Tyler completed the service, successfully locating and resolving was outstanding. David and Stanley got me set up for the appointment and Steven and Tyler completed the service, successfully locating and resolving the problem. I appreciate the professional, personal care provided by all. I have been a customer at Anderson Toyota and under prior ownership for many years. This experience was the best ever. Thank you!! More

Fast service, low wait time, knowledgeable staff nice waiting area, near to interstate and shopping waiting area, near to interstate and shopping More

They are fast and very busy at service. , and they know what they are doing. , and they know what they are doing. More

Their service department tried to rip me off, so avoid them. I have a 22 year old Tundra with 200K miles. During some needed service, they noted a minor fluid leak atop the steering rack (there were no them. I have a 22 year old Tundra with 200K miles. During some needed service, they noted a minor fluid leak atop the steering rack (there were no steering problems, and I was not losing steering fluid). They wanted to replace the _entire_ steering rack. Anyone who has worked on cars (like I did in my youth) knows the difference between nominal fluid spills/leaks and a serious leak problem. Even if this was a steering rack leak (debatable given the deposits atop the rack) it at worst would have been access plug seal degradation. (I took it to a local and well respected mechanic for a sanity check. He confirmed that it was nominal leak-spotting for 22 year old truck) When I pushed back on Anderson to check the access plug first, they refused, saying wholesale replacement was the only service they would perform. In other words, they would not even check to see if the access plug could have been the issue. Avoid Fred Anderson Toyota. More

Buyer be ware. Purchasing a certified vehicle you pay more (sales pitch) not so. Crooks! Purchasing a certified vehicle you pay more (sales pitch) not so. Crooks! More

Made an appointment at the service department. Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. Th Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. They had just started checking the car. We finally found out about an hour later what they recommended. They found a few legitimate issues (none of which were related to what we brought it in for...but they were still things that needed to be done). They also recommended new tires, which they do EVERY TIME, no matter what. Even when we have come in with tires less than a year old and barely worn, they tell us we need new ones. We declined that service. This dealership does not have a shuttle service anymore. Instead they hire Uber drivers to take customers places nearby while their vehicles are being worked on. So after waiting half the day for a diagnosis on the car, you go stand outside and wait on a random Uber driver to pick you up. The service advisor said they would text us an Uber link we could use to request a pick up when we got ready to return. Never got it. So when we got the text our vehicle was ready, we had to call the dealership. They requested an Uber ride for us to return. After another 20 minute wait, the Uber arrived. The driver, different from the first one, smelled like marijuana, and most likely had been smoking some before he picked us up. So this is how dealerships provide service now? Forcing their customers to ride with random marijuana smoking Uber drivers instead of doing a dedicated shuttle service driven by an employee? Not good Fred Anderson. Finally got our vehicle back at almost 5:00 pm. So they are pretty slow, which is true of a lot of dealership service centers. But they are also terrible at communication here! Absolutely terrible. They have a system which supposedly you can look at a link they text you and it will tell you the status of your vehicle. Ours stayed on "welcome" all morning, finally moved down to "preparing estimate" about 30 minutes after we had already been given the estimate, and never actually got past that, even after the work was done. You either sit and wonder what's going on for hours, or chase your service advisor down (if you can find him) to get updates. You receive a text when you arrive that says "text is our preferred method of communication" but if you happen to text a question to that number, you may get an answer 30 minutes later, or possibly never. I have no idea who even receives those texts. I don't think it's actually your service advisor, because I have texted the number on a previous visit with a question, and when I spoke to the advisor they didn't know anything about it. I would not advise buying a car here (We bought our car from Jim Barkley, the previous owner...have no plans to buy from Fred Anderson.) And if you bring a car here for service...expect to spend a full day sitting around the waiting room or riding around in an Uber with whatever random pot-smoking driver you happen to get. More

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. More

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when I called to let them know, their manager, Aaron Summer bent over backwards to rectify the situation immediately. Great customer service! More

If I could have given zero stars I would have! ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back in my parents' vehicle which left them stranded on the side of the road, but they will not take responsibility for what they done. The vehicle clearly had NO OIL in it, even though it had just left the dealership parking lot after having an OIL change... so next time you go to have your oil changed at this shady place I would check your car BEFORE pulling off the lot... More