Fred Anderson Toyota of Charleston

used car purchase Salesman was very helpful but not overbearing. Helped facilitate getting paperwork to my sister who could not get to the dealership. Overall good expe Salesman was very helpful but not overbearing. Helped facilitate getting paperwork to my sister who could not get to the dealership. Overall good experience. Thanks!!! More

Lack of training / knowledge My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We settled on this dealership due to location and online reviews. The reviews were certainly not a reflection of the service we received, we both have had service issues on separate occasions with two different vehicles now. This was very disappointing considering the awesome service we received from the dealership we purchased our vehicles from in Florida. We will now be looking for another Toyota dealership to take our vehicles to for service and in the future new car purchases. More

Great customer service Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the bes Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the best place to get repaired. More

Great Service! I always feel confident I'm being treated fairly and getting the best information about what my car needs and getting a good price. Sean went out of h I always feel confident I'm being treated fairly and getting the best information about what my car needs and getting a good price. Sean went out of his way to make sure I got something done before I had to leave on a trip with short notice. More

Toyota Tacoma Matt made the car buying process easy. He gave us a fair deal on our trade in and walked us through all of our options. He even helped clean out our o Matt made the car buying process easy. He gave us a fair deal on our trade in and walked us through all of our options. He even helped clean out our old car! I would recommend Matt to anyone! Best car buying experience I’ve ever had! More

Happy customer! I knew what car I wanted when I got here. I left with exactly what I wanted and how much I wanted to pay for it. Thank you! :) I knew what car I wanted when I got here. I left with exactly what I wanted and how much I wanted to pay for it. Thank you! :) More

Absolutely Horrible Customer Service Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peter Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peterson was our sales associate. We wanted the color Ooh la la rouge that they did not have so it would have to be delivered. We were settling on a price when I wanted to find out what my APR would be. Eric told us we would go into finance office. I told him I would like to think about the price since we had somewhere to go. Then he proceed to raise his voice yelling at us saying "REALLY?!? YOU HAVE SOMEWHERE TO BE?? WE GOT YOU THE PRICE YOU WANTED AND NOW YOU WANNA THINK ABOUT IT?? I THOUGHT YOU SAID YOU WANTED TO BUY TODAY" Which I never said that I would buy today! We left immediately and the manager, Don Hesher, asked us what's wrong. I told him that I do not want to think about buying a car while being yelled at by Eric. I told Don I dont want to feel pressured into buying and absolutely don't want to be disrespected, we shake hands and left. Don Hesher has been helpful to us with getting us a lower price, he also apologized!! Customer service and Professionalism are the two most important characters in my opinion. Even if we agreed on a price doesn't mean we have to buy it. A person's time and money is that person's business. If you value Customer service and Professionalism, then save your money and go elsewhere. More

Was going in to see used car I was coming in to check on a 2001 Camry and test drive, and was taken a back by the facility and personnel. The vehicle was in great condition and wa I was coming in to check on a 2001 Camry and test drive, and was taken a back by the facility and personnel. The vehicle was in great condition and was just what i needed for my purposes of care giving for my parents. Matt was very professional and through in meeting my needs for a car. my impression of the dealer ship was that it is well managed and really well manned and proficient in all ways. Thanks to all involved in my getting this great service and to Matt for all his efforts to get me in the right vehicle for what i needed. More

Highly Recommend DJ Purchased a Tacoma from DJ and I highly recommend him if you’re purchasing from Fred Anderson Toyota. Being out of state, we didn’t know if we would Purchased a Tacoma from DJ and I highly recommend him if you’re purchasing from Fred Anderson Toyota. Being out of state, we didn’t know if we would be able to purchase the truck we were interested in. But DJ got us a fair price & the truck was delivered to us as scheduled. Many thanks!! More

Recent Service Experience Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was compl Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was completed well within the time frame given to me and actually ended up costing a little less than the estimate! More