Fred Anderson Toyota of Charleston

EXCELLENT ATTITUDE AND CUSTOMER SERVICE I DEALT WITH MR CHRISTEN SALVATICO TWO YEARS AGO WHEN MY DAUGHTER BOUGHT A PRIUS. THE SERVICE AND EXPERIENCE WE RECEIVED FROM HER WAS TOPS. LAST TUESD I DEALT WITH MR CHRISTEN SALVATICO TWO YEARS AGO WHEN MY DAUGHTER BOUGHT A PRIUS. THE SERVICE AND EXPERIENCE WE RECEIVED FROM HER WAS TOPS. LAST TUESDAY AUGUST 30, I WAS ON MY WAY TO RICKS HENDRICKS TOYOTA TO CLOSE MY DEAL WITH A CAMRY BUT THEN I REALIZED HOW GOOD MS. SALVATICO WAS AND THE SERVICES MY DAUGHTER HAD BEEN RECEIVING ON HER CAR DURING HER ROUTINE CAR SERVICE. MS SALVATICO HAD BEEN IN CONSTANT CONTACT WITH HER CUSTOMER AND MYSELF SO I HAVE TO GO BACK TO FRED ANDERSON. WHAT AN EXPERIENCE! IT IS EVEN BETTER THE SECOND TIME AROUND WITH MS. SALVATICO. SHE REALLY CARES ABOUT HER CUSTOMERS AND VERY PROUD OF BEING A PART OF FRED ANDERSON. I WILL NOT HESITATE TO RECOMMEND TREMENDOUS EXPERIENCE WITH YOUR COMPANY. THANK YOU VERY MUCH!!!!! BY THE WAY PLEASE DON'T FORGET MS. SALVATICO JUNIOR MS. EMILY HOWARD, SUPER NICE! I STILL HAVE TO GO BACK ON THE 13TH TO GET MY BRIEFING ON THE CAR, I WAS SO PLEASE WITH THE SERVICE SO THE DEAL WAS CLOSE IN 35 MINUTES AND FORGOT TO GO TO THEW FEATURES OF THE CAR. THAT IS HOW GREAT YOUR SALES AND STAFF ARE, I LOVE IT! More

Helpful, Right Prices, Matt Laurence! I came into the dealership with a budget way under what kind of car I was wanting, well my dealer Matt Laurence did the best to find my exactly what I I came into the dealership with a budget way under what kind of car I was wanting, well my dealer Matt Laurence did the best to find my exactly what I needed and wanted. He worked day and night for 2 days trying to look at every option out there for me, and what do you know he found the perfect car for me, and within my budget. I would recommend their customer service to anyone, especially Matt. He`s great with patience, is very understanding, and most of all there when you need him. He answered the phone every time I had a question, or needed anything, he was great! More

Excellent Service My service tech was Josh Wood and I was taken care of quickly and can't be happier with the service I received. Will definitely return for service. My service tech was Josh Wood and I was taken care of quickly and can't be happier with the service I received. Will definitely return for service. More

Where did they all go? FRED ANDERSON TOYOTA!! Matthew Laurence made us feel like family. He went over and beyond to give us a perfect car buying experience. He will not go home til the the buyers Matthew Laurence made us feel like family. He went over and beyond to give us a perfect car buying experience. He will not go home til the the buyers experience is complete! And every detail was reviewed! We didn't have to ask anything. Alesia our finance manager was professional, friendly, informative and treated us with utmost respect and patience! Excellant team! More

Superior Customer Service Matthew Laurence and I spoke about a week and a half ago about my GMC sierra. He was very nice and on a busy Labor day weekend he did a great job abou Matthew Laurence and I spoke about a week and a half ago about my GMC sierra. He was very nice and on a busy Labor day weekend he did a great job about getting me a offer within 25 minutes. I walked away on that day not willing to surrender the truck for that price. He said thank you for your time and if there is anything that comes up I will call you. Fast forward about a week later I get a call from Victoria and she patches me through to Matthew and he says he can offer me 25000 for my truck. I said that was great and he explained the red truck I wanted they sold and would I be interested in another truck they just got today which was called Inferno in color. I asked about other trucks and colors he made sure it had everything the last truck had and that he did all my pre paper work. I said sure I will come Saturday. I arrived Saturday Morning at 9 am and he was ready I called him the day prior and told him I filled out the credit application on the computer he said great. I was met with the keys in hand and the truck pulled up to the side ready for the test drive. He knew I had to be in and out as i explained to him about what i needed to do on Friday he was very understanding and excellent in that response. We came back from the ride and did all the signing of the paper work took about 30 minutes or so. He then said I will take care of the other stuff in your old truck and I appreciated that. We were met by Mr.Utnick he talked us through what we were looking for and what he could offer us. he was quick and very specfic about what we could get. He was able to take care of us in the warranty department on top of what we already had. Matthew Laurence also said if i ever need anything service or otherwise please call him and never hesitate if we had any questions after the fact.I will recommend the dealership to all my friends. Matthew has earned my business for life. I want to thank Bill for the quick and easy service and the great rate we received due to his knowledge and skills. More

Better than average experience. I drove 2 hrs one way to look at a used vehicle in their inventory. I had no trouble what so ever in finding their location and really liked the no pr I drove 2 hrs one way to look at a used vehicle in their inventory. I had no trouble what so ever in finding their location and really liked the no pressure sales experience. Looked the vehicle over, test drove it and then made the purchase. Does not get much better than that. More

Very pleasant buying experience I have to admit that I was absolutely dreading looking for a new car. Fortunately, I was greeted by Peter Vangarderen at Fred Anderson Toyota, and my I have to admit that I was absolutely dreading looking for a new car. Fortunately, I was greeted by Peter Vangarderen at Fred Anderson Toyota, and my experience turned out to be the total opposite of what I expected. Peter was super friendly and helpful. I never felt pressured or hurried, and he was very knowledgeable. And now I have a great Highlander! Definitely ask for him when you stop by Fred Anderson. More

Best car buying experience we've had in YEARS! We came back to Toyota for a new vehicle after having owned an Avalon for a very long time. We were considering the Highlander against the Honda Pilot We came back to Toyota for a new vehicle after having owned an Avalon for a very long time. We were considering the Highlander against the Honda Pilot and a few domestic SUVs, and stopped in to Fred Anderson and were lucky enough to get Regina! What a jewel of a representative for Toyota! She showed us the Highlander, could explain all the features off the top of her head, and had such a great personality, that she actually made the experience enjoyable. And I say that because my typical experience when buying a new car has been a sales person who is hovering over me the second I arrive, gives me the "what do we have to do to get you in this car today?" speech, and immediately puts me in a bad mood. Buying a car should be a fun experience, but because we've had so many of the stereotypical sales experiences, I honestly expected to be aggravated within 10 minutes of looking at the cars--Regina was the FIRST sales person we've ever dealt with who did NONE of those irritating things. She was such a joy to work with, and never made us feel like we were being smothered or pressured to buy a car that day. She gave us all the information, asked us if we were ready to discuss the pricing, which we did, and then totally understood that we would want to think it over before making a final deal. We can only say positive comments about her, and her customer service follow up was excellent after we took the car home! Thank you so much Regina! More

Phenomenal experience all around! With a baby on the way, we were looking to purchase a kid friendly vehicle and have a hassle free car buying experience. We had done our research, kn With a baby on the way, we were looking to purchase a kid friendly vehicle and have a hassle free car buying experience. We had done our research, knew what we wanted, and had a budget in mind. John Arent was professional, knowledgable, and efficient. He knows his products, respected us as customers, and was able to steer us in the right direction. We are grateful to have had his expertise! More

Regina's showcase presentation My family have owned 1 Rover, 2 Chryslers and 3 Hondas, and my wife was looking to make it 4 Hondas. We visited Fred Anderson Toyota and Regina showe My family have owned 1 Rover, 2 Chryslers and 3 Hondas, and my wife was looking to make it 4 Hondas. We visited Fred Anderson Toyota and Regina showed us the Corolla LE and it was good bye to Honda. After a very impressive presentation where Regina highlighted every single advantage of owning the Corolla LE, we were ready to make a deal. My wife and I were just hesitant with our budget. However, Fred Anderson gave us a deal we could not refuse. Now my wife is in love with her new car. A Toyota dynasty has begun in my family; we are already thinking of replacing the minivan with a RAVE. Thank you Regina More