
Fred Anderson Toyota of Charleston
Charleston, SC
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Awesome This is my first bought vehicle from Fred Anderson. I have leased two others and that was the main reason I chose to buy here. We have had superb sale This is my first bought vehicle from Fred Anderson. I have leased two others and that was the main reason I chose to buy here. We have had superb sales, service and an overall excellent experience here. I do and will continue to recommend Fred Anderson Toyota More
Lease trade in Had an amazing experience! Ryan and Alesia made this such an easy transition from my lease to a brand new Camry. I would definitely recommend Fred And Had an amazing experience! Ryan and Alesia made this such an easy transition from my lease to a brand new Camry. I would definitely recommend Fred Anderson to my friends and family. More
Pleasant - No Pressure Purchase We told our salesman what we were looking for and he had it ready to go when we arrived. Rhett Butler answered all our questions and assisted us with We told our salesman what we were looking for and he had it ready to go when we arrived. Rhett Butler answered all our questions and assisted us without being overbearing. The Business Manager, Alesia Durr, helped us secure a loan rate even lower than the one we came preapproved with. A pleasant surprise! More
Made It Happen The Fred Anderson team was great. They gave me multiple lease options and ran projections showing which deal was the most cost effective for me. The Fred Anderson team was great. They gave me multiple lease options and ran projections showing which deal was the most cost effective for me. More
Friendly, Patient, and Helpful Showed up in the middle of the day and was able to talk to a salesmen right away. Told them the car I wanted to look at and was able to get everything Showed up in the middle of the day and was able to talk to a salesmen right away. Told them the car I wanted to look at and was able to get everything I needed (Insurance and all, first time buyer) there completed and within a reasonable time. Very happy with my experience and will recommend them to anyone I know looking for a car. More
Disappointment The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unh The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unhappy, distant, and slow to render assistance. In my most recent visit, I was waiting in line to drop off my car for an oil change service and once I approached the counter, I waited for an additional 10 minutes before the lady behind the counter decided to acknowledge me. (This seems to be a repetitive act at the service department - the people behind the counter pretend not to notice the customers). When the lady finally decided to notice me, the first set of words she uttered were "are you waiting on me or ...?" Naturally, one does not have to be an expert in customer service to know that that is an unacceptable way to greet a customer. Of course I'm waiting on you, lady. I've only been standing at your counter for at least 10-15 minutes, with nobody waiting in front of me. I did not wish to stare you down or perform any bodily movement to betray my impatience or capture your attention in an annoying fashion. I'm sorry you're working on a Saturday, or that you may be having a bad morning, or that you have other things you would like to be doing. But you do not have to channel your frustration into your work. Consequently, I decided to report this behavior to the service manager. It was not so much that I took her behavior personally as I wanted to hopefully preclude the possibility of any more customers experiencing what I experienced. After talking to the service manager, he attempted to rationalize her behavior by claiming his employees are new and have been very busy lately. While I understand a workplace is prone to be busy, it should not be an excuse to extend unfriendly greetings to customers. I sincerely hope this concern is taken into consideration, because it would be unfortunate for more customers to have to experience this. I can honestly say that Fred Anderson Toyota has lost a loyal customer; not because of the poor customer service, but because of the subsequent problem I experienced when I tried to pick up my car. Although I will not go into the details of that situation, I will say that it was the final straw for me - and I have no intention to return. Thank you for ruining what I thought could be a long-standing, positive, and mutually beneficial relationship. I hope your future customers walk away with more satisfaction. More
Great experience I came in looking to trade in a vehicle for s brand new 4Runner. Joey understood my needs and made sure that the process was seamless. He really took I came in looking to trade in a vehicle for s brand new 4Runner. Joey understood my needs and made sure that the process was seamless. He really took the time to make sure I was comfortable with my new purchase and also made the entire buying experience an enjoyable one. He took care of everything from start to finish!! More
Excellent service. Friendly and knowledge salesperson. Answered all questions and gave thorough overall of all aspects of the car I was interested in buying. Made buying Friendly and knowledge salesperson. Answered all questions and gave thorough overall of all aspects of the car I was interested in buying. Made buying experience pleasurable. More
overall wonderful experience and employees were very helpful This dealership did such a fantastic job catering to my specific needs. They were patient, more than helpful and I am so grateful for their guidance i This dealership did such a fantastic job catering to my specific needs. They were patient, more than helpful and I am so grateful for their guidance in purchasing a great car at a great price! More
Buying a used car Saw the camry listed online in their inventory. Made an appointment to see the car. Brent was very professional and not pushey. we got together on th Saw the camry listed online in their inventory. Made an appointment to see the car. Brent was very professional and not pushey. we got together on the value of my trade. This was a good car buying experience and would buy from again. Thank you, t ennis More