Fred Anderson Toyota of Sanford

I went to this dealership with the intentions to buy a used car. My direct dealings were with Gerald who was very professional and pleasant. Gerald was very helpful and concerned about my needs. He was wi used car. My direct dealings were with Gerald who was very professional and pleasant. Gerald was very helpful and concerned about my needs. He was willing to do his best to work with my budget. My rating is because the sales manager was trying to take advantage of what he saw as an opportunity to "over charge". I was very blunt and direct with what I was able to do on a monthly payment. I asked for something between $275-$300 and was willing to put down $500 along with a trade in. Now granted my trade in was not running due to the transmission but still it was something. They explained to me that my trade in was no good because it was not running. So I accepted that and hoped to still be able to do a deal. Day 1- The sales manager offered me a $400 mthly payment, i immediately declined and again explained that I could not pay that much. He went back to his office to work some numbers again and came back with the same price, offering me only $200 on my 1999 4D Ford Explorer. I again declined his offer. Gerald asked me to give him another day to try some other options and they should be able to come up w/ something. Day 2 (7 days later)- I arrived to the Toyota lot around 10am, I actually had a car to drive there and trade in. It was a 1996 Jeep Grand Cherokee. I met with Gerald and explained that I could trade in that car so he spoke with the sales manager to see how much they could put towards my purchase. After about 6 hours of running numbers (so he says), the sales manager brings me a figure for payments of $364 for a 2010 Toyota Corolla. I was still not happy with that at all but was willing to go with it deal simply because of my desperate need for a car. So I handed over the title to the Jeep Grand and proceeded with signing papers. The sales manager came over and asked me if I had "the other title" (referring to the Ford Explorer). I know i gave him a funny look, and said "no but i can get it". Then i started thinking to myself "why does he need the other title". So i asked. "So you want both cars for the trade in?" and he replied yes. So then i looked at the paper work again and only saw $750 for the trade in price. I then became very upset. How can u tell me you wont event take my Ford Explorer because it is not running but then ask me for it along with the Jeep and only give me $750 total. So i again declined the deal. After declining he then says ok no Ford, just the Jeep and we give you $750. So i said ok and we moved forward. Now by this time i am totally stressed, hungry, thirsty and just ready to get the whole thing over with. Gerald was on his way to gas up my new Toyota Corolla and all i had to do was sign more papers and give my $500. Well the story gets worse. When i first met Gerald i explained to him that i really was not prepared to buy a car so i didnt have $500 just laying around and I asked if my down payment could be done in 2 checks. Gerald assured me that it would be no problem. When i got to the finance office to finish up everything I provided the 2 checks and he quickly says "no i can't take this one, it's post dated and thats illegal for us to take". I said ok well now what. He goes over to speak to the sales manager and comes back with the bad news again that I cant pay the down payment in 2 checks. I was so done by this point i quickly grabbed all my things and rushed out totally embarrassed. The sales manager said nothing to me. I felt like i was targeted from the beginning as "an easy customer to get over on". That sales manager should be ashamed of the type of business deal he tried to set me up for. I will never go there again, and would not recommend anyone to their business. Not only was i there all day but i left with nothing accomplished and i feel like they wasted my time. More

I purchased a 2013 FJ Cuiser Black on Saturday requesting that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was dark and rainy when I picked the vehicle up and when the sun came out, you could see brush scratches all over it, oh and it had a decal. I called the dealer back and they told me to bring it in the next day and I said I would. When I took it in on Wednesday Josh told me that the detailer wouldn't be in until the next day, this would have been really nice to know before I even left the house. Thanks for wasting my time. I bring the vehicle back on Thursday and leave the vehicle with them expecting the work to get done and had also request that the vehicle be refilled with gas, since the only place I have driven, is back and forth from the dealership and they had agreed to that. Later that evening, I get a call from Josh telling me that the detailer will not be in until Friday, so I leave the vehicle there over night. On Friday I went to pick my vehicle up and went over it, still scratches in the paint and the ones I couldn't see were only hidden under wax. They also wanted me to wait so they could fill the tank up, I didn't, they should have filled it before I got there besides I was already mad and felt like a made a mistke, after all they called me saying it was ready, which it wasn't. During this paint issue they kept telling me "well its black paint" scratches are more easily seen. I had owned a 2009 Black Traverse for 4 years and it's paint still looks like it was new whith no brush scratches in it. You don't use brushes on vehicles to wash them or you get what happened to the FJ, it is that simple. You don't tell someone who just bought a brand new vehicle that "scratches" are ok when they cover %90 of the body. They have failed at what would seem to be a simple task, I just don't see how I could ever trust them to service my vehicle and I will never purchase another vehicle from them again nor recommend anyone to buy from them. More

Very friendly and helpful sales stuff, but my used car had a number of problems. From bad tie rod ends to worn rear brakes, the oil wasn't changed, the wiper blades were falling apart, the clutch slave cy had a number of problems. From bad tie rod ends to worn rear brakes, the oil wasn't changed, the wiper blades were falling apart, the clutch slave cylinder was leaking, and a rear bulb was blown. It seems like they never did their pre-delivery inspection. Overall good place to buy, but if its a used car expect to spend some money fixing it up to run perfectly. Also, I wanted to mention that their online ad (on their website) mentioned the car was a "non smoker" but it smelled horribly of cigarettes when I test drove it, and I later found a lot of cigarette butts inside of the center console. I am disappointed about this as it seems to directly contradict what they advertised on their ad. More

Went to toyota of Sanford and talked to jay he was very pleasant and worked with us to get a Saturn vie. it is a great suv perfect for our two kids I would definitely recommend him any day. Thank you jay pleasant and worked with us to get a Saturn vie. it is a great suv perfect for our two kids I would definitely recommend him any day. Thank you jay More