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Fred Beans Subaru - Service Center

1.7

10 Lifetime Service Reviews

830 N Easton Rd, Doylestown, Pennsylvania 18902

10 Reviews of Fred Beans Subaru - Service Center

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August 05, 2018

"Dreadful Service Experience "

- love my fur babies

In July of 2015 I purchased a 2015 Forester that was a former Demo vehicle. I had an exceptional experience when I purchased the car through my Sales Consultant Terence Hendricks. Even though I live in NJ, I prefer to service my car where I purchase it, so for the last three years - when service became due I would drive to Doylestown to have work completed (about 1 hour from my home). On July 25th, a number of warning lights illuminated on my dash. I was alarmed and worried that driving the car would ruin it. I called Fred Beans and was told that most likely it would not be a problem to drive the car. I scheduled a service appointment for July 31, 2018. I dropped the car off on that day and was provided with a courtesy loaner which I appreciated. Via phone I was told that my car needed an new alternator - I thought it was odd that a 3 year old car with only 12,700 miles needed an alternator, as I have been driving for 50 years and NEVER replaced an alternator on any car in the past. However I was covered by the Certified Pre-Owned Warranty that I purchased when I bought the car, so my expense was limited to a $100 deductible - with a total bill of $162.60. I was relieved that it was nothing more, and took a friend with me for the hour drive to Doylestown to pick up my car. On my way home from Doylestown, the Air Conditioning suddenly started to blow hot air and then all the warning lights came on again.. Then the car died - no engine, no steering - all on a two lane road during the evening rush hour. With the help of my friend I was able to push the car to the side of the road as far as possible. (I'm a 68 year old woman who is 4'11"and 130 lbs). We opened the hood to see what was wrong and saw pieces of rubber all over the top of the engine. My friend stated that a belt had broken. I called Subaru Roadside and after 30 minutes the rep finally arranged for a tow. After waiting 90 additional minutes the tow truck finally arrived - but the hydraulics on the truck did not work so the driver had to leave and get another truck. About 75 minutes later he returned with a functioning tow truck and my car was finally ready to be towed. So about 5 hours after leaving Fred Beans and after standing on the side of the road on an 86 degree high humidity day, my friend and I arrived at Flemington Subaru. The staff at Flemington was great - the service department had already closed -but the sales staff assured me that my car would be well taken care of. The next morning, I called Fred Beans to tell them what had happened. I was determined to get a refund for the cost of the "repair" that stranded me on the side of the road for hours immediately after leaving their dealership. I spoke to the Service Manager Ed, who never once apologized for my inconvenience and told me that they would have to determine whether or not it was their fault. My question to Fred Beans is"what was there to determine" - you replaced my alternator and obviously didn't properly adjust the belt after the installation. Ed did call me back to say that he spoke with Flemington, and that he would get back to me after their technician looked at my car. Well II picked up my car from Flemington on Friday, August 3rd and haven't heard a word back from Fred Beans. I find this TOTALLY UNACCEPTABLE. Needless to say, Fred Beans has lost me as a customer - I will not return for service and will no longer recommend them to my numerous friends and family members who reside in Bucks County. I would hope that after such a major inconvenience ON MY WAY HOME from their service department that they would at least provide me with a refund for this disastrous service experience.

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Recommend Dealer
No
Employees Worked With
Terence Hendricks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Kirkwood
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2018

"OK for purchase but the Service Center is overpriced"

- Subaru Owner

I have purchased 2 Subarus from Fred Beans Subaru. I had a good experience overall with the purchases and feel I paid a fair price both times. But for both cars I was talked into the extended service warranties so consequently I try to get my cars serviced at their Service Center. But I consistently get quotes that are hundreds of dollars more than other places and I cannot ever use the service warranty. I feel duped that I bought the warranty. In addition this last time Mark was rude and dismissive when I questioned the high repair quotes (which were thousands of dollars so it deserved some discussion). I was told I should more pay for the Subaru parts. I will not go back to this service center and honestly am very disappointed in Fred Beans overall.

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Recommend Dealer
No
Employees Worked With
Mark Rio
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 25, 2018 -

Fred Beans Subaru responded

First let me apologize that we did not meet your expectations. Customer satisfaction and safety are our number one priorities. I would like too discuss your concerns further. Please give me a call at 215-340-7959 or email me at ekirkwood@fredbeans.com. Ed Kirkwood

September 19, 2016

"Thank you Ed Kirkwood! (Fred Beans Subaru, Doylestown, PA)"

- Conularia

My cell phone got lodged in the latch of the central dashboard storage compartment, making it impossible for me to open the compartment. Ed told me to bring it right over since he knew how important it is to have one's cell phone for emergencies. I was envisioning the removal of the entire dashboard to get that thing open! But, the service department was prepared with a special tool. In 15 seconds the door was open - without damage to anything - and I was happy camper! Thank you, thank you, thank you!

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Recommend Dealer
Yes
Employees Worked With
Ed Kirkwood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 03, 2016

"The purchase of our 2016 Subaru Legacy 3.6R "

- philly19115

The purchase of our 2016 Subaru Legacy was handled very professionally and friendly. We are thoroughly enjoying the car and Keith Butler was a very informed and personable sales person.

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Recommend Dealer
Yes
Employees Worked With
Dan Agee, Keith Butler
July 08, 2015

"Great service department"

- Rineharm

I always look forward going to Fred Beans Subaru for service. The service department is laid back and professional use fair pricing and are quick.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Mohrey, Shane Purtell
March 07, 2014

"Thank You Tom C & Ed K for going out of your way to..."

- MissD

Thank You Tom C & Ed K for going out of your way to help resolve a concern I had on my 2014 Outback. I really appreciated your professional & kindness. Both gentleman are certainly examples of terrific people representing Fred Beans. Thank You Again

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ed Kirkwood
October 30, 2013

"I am a huge fan of Fred Beans Subaru. Why? The service..."

- JohnBarclay

I am a huge fan of Fred Beans Subaru. Why? The service department is the best in the business. From Mark at the front desk who always treats me with courtesy and sincere concern about my needs to Steve my mechanic who has serviced my cars for the last 8 years and keep me running in perfect condition. I can alway have a conversation with Steve which makes me feel great about what is join on with my car. He is a first rate mechanic and a terrific person as well. And then there is Debbie at checkout who is as nice as can be and focused on making sure I've been treated well by the team. We just bought another Subaru BECAUSE of the great and fair service we receive here. If you value you vehicle I can't recommend Fred Beans Subaru enough. A great team!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Swan, Debbie O'Neil
September 19, 2013

"I was very impressed by the greeting of the cashier..."

- Towson

I was very impressed by the greeting of the cashier Debbie O'Neil and how I was treated as a service customer. True customer service from the monent I stepped into the dealership until I left.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Debbie O'Neil
August 29, 2013

"Every time I come in everyone is so polite, kind,..."

- Gdechern86

Every time I come in everyone is so polite, kind, welcoming and professional. I am always treated with the utmost respect. I am not car savvy and they alway explain things to me and make sure I fully understand exactly what work needs to be done. I love how Mike makes sure if there are coupons available he tells me. I am so thankful to know that my Subaru is always well taken care of. My car is a key part of my business without it I could not operate my business and thanks to the amazing staff at Fred Beans!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Debbie O'neal, Mike Mohrey
July 09, 2013

"We brought our Subaru in for service to Fred Beans for..."

- ninaanddonorner

We brought our Subaru in for service to Fred Beans for the first time. While we were there we made a point to speak with Dan Agee, salesman, because he came so highly recommended by one of our family members. We explained that we just wanted some information for future reference and Dan met us right where we were. He was professional, informative, and a pleasure to speak with... and there was no pressure. He spent time with us and worked numbers and not once shrugged us off because we had no intention of buying that night. Lo and behold we left being owners of a new Subaru which we are very happy with. Dan went the extra mile giving us a custom fit for our needs, and for the first time made buying a car a pleasant experience. We understand why Dan Agee came so highly recommended - great guy selling a great product! A big thanks to Dan and an added thank you to Ms. Gilstein and Tom Connelly for additional great customer service in their jobs. Whoohoo love my subaru!

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Recommend Dealer
Yes
Employees Worked With
Dan Agee, Ms Gilstein, Tom Connelly
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