Fred Haas Toyota World

Bo Sierra helped me out on a great deal for my Preowned Toyota Sienna! Definitely come see him if you need a new car. Toyota Sienna! Definitely come see him if you need a new car. More

Excellent work done by Kamran Durrani he is a great sales person we loved working person we loved working More

After purchasing my daughter's GR86, I was promised by the salesperson that window tint would be installed which was part of the deal. More than a month went by, and despite repeatedly following up with m the salesperson that window tint would be installed which was part of the deal. More than a month went by, and despite repeatedly following up with my salesperson, I kept getting the same response: "Our service department will call you to schedule an appointment." Unfortunately, that call never came. As time went on, my frustration continued to grow. When I tried calling to follow up, my calls would go straight to voicemail after only a couple of rings, and I felt like I was getting nowhere. It was disappointing because the excitement of buying a new car was being overshadowed by the lack of communication and follow-through. Finally, I decided to call the service department directly, and that's when I had the pleasure of speaking with Billy Robinson in the Make Ready Department. From the moment he answered the phone, everything changed. Billy listened patiently to my concerns, treated me with genuine respect, and immediately took ownership of the situation. He didn't make excuses or pass me off to someone else, he simply said he would take care of it, and he absolutely did. True to his word, Billy had everything arranged and completed the very next day. After more than a month of waiting and getting nowhere, he accomplished in one day. That level of responsiveness, professionalism, and commitment to customer satisfaction is rare these days. Billy Robinson is exactly the kind of employee every dealership hopes to have. He is courteous, compassionate, accountable, and truly cares about his customers. He turned a very frustrating experience into a positive one simply by doing what he said he would do. His outstanding communication and willingness to help restore my confidence in the dealership. Billy deserves to be recognized for his exceptional customer service and dedication. He went above and beyond, and I can't thank him enough for making things right. If every employee provided the level of service that Billy does, customer satisfaction would be through the roof. Thank you, Billy, for your professionalism, integrity, and for reminding me what outstanding customer service looks like. You are an incredible asset to your dealership, and I sincerely hope your leadership recognizes the outstanding work you do every day. More

If you are looking for a vehicle, do yourself a favor and ask for Dillon Mouser! After visiting countless dealerships and talking to dozens of salespeople, Dillon stood out immediately as the most understand ask for Dillon Mouser! After visiting countless dealerships and talking to dozens of salespeople, Dillon stood out immediately as the most understanding, kind, and honest person in the business. I came in looking for a very specific SUV with a exact list of features and a strict budget. Dillon took the time to listen and didn't stop searching until he found the absolute perfect fit. He didn't just meet my expectations, he completely exceeded them and got me an extremely fair price without any pressure. I am so happy with my new KIA Sorento! Dillon has gained a customer for life, and I will never buy a car from anyone else. Thank you, Dillon! More