Fred Haas Toyota World

Best experience buying a vehicle...ever! I've purchased about 6 vehicles in my life from dealerships and this was by far the best experience I have ever had. Staff was incredibly helpful and I've purchased about 6 vehicles in my life from dealerships and this was by far the best experience I have ever had. Staff was incredibly helpful and our sales associate, Robert Hutching, went above and beyond to make the experience as smooth as possible. We pre-applied and pre-qualified, selected the vehicle we were interested in online, and when we arrived the vehicle was waiting with our name on it. After test drive, decided we wanted it and from that moment until paperwork signed it was about 1.5 hours. Unheard of in my experience. Financing was a breeze as well. Robert also followed up after purchase to make sure everything was okay and if we needed anything further. Top notch customer service and overall experience. I would and will highly recommend them, especially Robert, to anyone. More

Awesome dealership! I highly recommend Anthony Truong! He goes above and beyond for his customers. He truly made our truck buying experience easy! I will buy my next vehi I highly recommend Anthony Truong! He goes above and beyond for his customers. He truly made our truck buying experience easy! I will buy my next vehicle from him. More

Over all it was the best dealer i been to! Leanard Carter did everything possible to get me into a car and he did and I appreciate everything Fred Haas has did for me. I love my car Leanard Carter did everything possible to get me into a car and he did and I appreciate everything Fred Haas has did for me. I love my car More

The dealership knows nothing about Volkswagen's Dear Fred Haas, My name is Hannah Meador. I purchased a used 2010 VW Eos on Friday 4/17/2010 at 6pm. I found what I wanted online, but when I calle Dear Fred Haas, My name is Hannah Meador. I purchased a used 2010 VW Eos on Friday 4/17/2010 at 6pm. I found what I wanted online, but when I called in I was told it was promised to someone else. I had spoke with Bo and explained that I really wanted this vehicle, but as I was driving from Austin, I did not want to waste anyone's time. He promised to call me by 1pm the next day and let me know either way. He never called, and I had to call him, as I am driving 4 and a half hours, I needed to make plans with another driver. Now, this could be typical of your salesman, but since I work in sales, I know that when a lead calls and sounds like a good lead, the customer should not have to call back. I understand that the driving part is not your problem, however I am explaining how everything got started and why I feel so disrespected. The car available, my driving situation all taken care of, we drive up from Austin to pick it up. When my mom and I show up to look at the Eos, which we did on our own, we found several things wrong, the drivers side door panel was falling off, the drivers seat had some electronic issues, and there was liquid in the trunk under the spare tire. When Bo was finally ready to show us the EOS and we pointed these issues out to him, his only response was "Well the door is cosmetic and we sell the car as is" and the seat issue he responded with "I didn't know the seat wasn't working, I don't know anything about these cars" Bo had the same response with the leak in the trunk. At this point, I have to ask him "Does anyone at the dealership knows anything about this car?" Bo said, no not really but he took the car into the service center to have someone look at it. Maybe he just wanted to waste my time, wear me down or make the sale. I am not sure, but I know at this point, he was acting like he did not even need to do anything to make this sale. Yes, I did my research, there are very few used EOS available. Yes, I know that the price for the mileage was great, and Bo had previously knocked down $500 because he was aware of were I was driving from. But there was very little respect for us as customers, maybe because we were women, he thought that he could do this to us. The service center said "That they could not figure out why there was liquid in the trunk, they could not work the electrical and the door was cosmetic" So despite all of the run around I recieve from your salesman and service center, I go ahead and purchase the vehical with the issues, every used car it has it's minure dents and digs, I still feel that purchasing from a dealership there is a certain amount of pride and ownership that goes into each vehicle you sell, so cosmetic issues I can handle. The seat is easy enough and the door can be fixed, so we wait for the car to get the lojack installed and Bo said he would let us know when it was ready, so my mom and I go have a quick cigarette, while we are outside I noticed the car was parked in front of the dealership, Bo was nowhere to be found so after 20 min of waiting we ask another salesmen if they could contact Bo, the salesmen told us the car had been ready and gave me the key's, Bo had just left without saying anything to us. It was starting to rain so I just left with out asking for a manager, I get in the car and noticed the drivers side window wasn't closing, rain was pooring in through the window. I understand I purchased a VW from a Toyota dealership, but that doesn't matter, good business is good business. This was not good business. And, because of all the delays, we were forced to stay in Houston for the night, now that is a decision we made, but again, this is the experience as a whole. I return to Austin on Saturday around 1pm, a 400 mile drive up and there was no issues with the drive, with the electrical, it has seemed at this point that the whole car buying experience was terrible because of the crappy customer service we received, and not the actual car. Which I loved. On Sunday, as the bad weather had cleared up and it was sunny and gorgeous, I go for a drive in my new car, drove around town running errands and really get a feeling for this car. That night, I go out to dinner, get in my car and all of a sudden, as I am trying to put the car in reverse the car make a weird sound and won't reverse!! Then the CHECK ENGINE light comes on. I turn the car off wait a minute, when I turn the car back on it finally reverses but the check engine light stayed on. I am extremely upset that after 48 hours of having this car the check engine light comes on. I am writing today to see if there is something we can do, without having to drive down and return the car. When I left the dealership on Friday, there was a bad taste in my mouth because of your salesman. Now, I am ready to do what it takes to make sure no one else gets treatment like that ever again at your place of business. This is your name on the dealership. More