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Fred Haas Toyota World
Spring, TX
3,142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,142 reviews
March 13, 2012
Prompt service. Had a call within minutes of my email inquiry, no other dealers called me back at all. Not pressured to buy anything and very courteous, professional service. inquiry, no other dealers called me back at all. Not pressured to buy anything and very courteous, professional service. More
by BeckerJA25
Employees Worked With
Herbie Castillo
March 13, 2012
Our experience at Fred Haas Toyota was marred in part by the financial managers (Alex and Stivens) inability to be flexible and willingness to cooperate to help resolve some of the discontentment we had wit the financial managers (Alex and Stivens) inability to be flexible and willingness to cooperate to help resolve some of the discontentment we had with the sales contract. As understanding and reasonable customers, we immediately returned to the dealer the next day to try to resolve this issue but the financial managers made it very difficult to promptly resolve it and kept us waiting for an extended period of time before things anything was done. In addition, when we were searching for the particular car in lot to test drive, we asked a sales consultant (his name was Carlos but I do not recall his last name) for assistance as we were unable to find the car but he was very reluctant to assist us. However, our sales consultant, Lydia s. Farias, made the troublesome experience into a pleasant one. She did an excellent job telling us all the necessary information about the particular model we were interested in purchasing. Additionally, she demonstrated that she genuinely cared about us, not just as customers, but as family. She was readily available to help us while we were trying to resolve our discontent with the financial department. Any questions or doubts that we had, she was willing to answer and reaffirm our confidence in our purchase. Our decision to keep the new vehicle after this complication was influenced by her professionalism, sincerity, and her goal to make the customer leave the dealer 100% satisfied. Lydia portrays these excellent qualities that a sales consultant should have exceptionally well and therefore my family and I will not be hesitant to return to her in the future for our next vehicle purchase. More
by bac12
Employees Worked With
Lydia Farias, Stivens Castro, Alex Saavedra, Lydia Farias
March 13, 2012
I was in the market or a 2008 Mazda Miata. This vehicle was in great condition. But when I came in to look at it is had a few dings and dents. When I returned to the dealership after sending them an offer was in great condition. But when I came in to look at it is had a few dings and dents. When I returned to the dealership after sending them an offer over the phone. They met me with the attitude of signing right now. It may have been my fault due to not clearly communicating however they were very disrespectful after doing so. When trying to come to an agreeable price I had given many different options in order for me to sign but, non of them we accepted. I received a very negative attitude when I gave them a counter offer. They salesman tried to take control of the sale but he did so without regards to professionalism. Also, once I told them what I did for a living I was met with the sales manager and he was disrespectful in regards to my attire. All in all my experience was very poor and met with disrespect (due to age) and a unhelpful attitude. I would not recommend them to anyone I know. To earn my business a dealer should meet people with professionalism and respect. More
by LUE
Employees Worked With
Herbie
March 13, 2012
They tended to every need that my father and I proposed with excellence. The price that I found online was a mistake, but even though it was they still matched the price with no complaints. Had great servi with excellence. The price that I found online was a mistake, but even though it was they still matched the price with no complaints. Had great service and we dealt with the salesman George Torres who was very knowledgeable in answering our questions. More
by pnh10929
Employees Worked With
George Torres
March 12, 2012
i was very satisfied with the sales guy he did everything to get me the car, and i was very happy that i got a used/new car, and i did not had to walk to work any more now i get to work on time the car is ve to get me the car, and i was very happy that i got a used/new car, and i did not had to walk to work any more now i get to work on time the car is very fast..... More
by steve8910
Employees Worked With
TONY URBINA, Tony Urbina
March 10, 2012
Tony was great he helped us get a wonderful deal! I really appreciate all his wonderful input and all the patience he gave us. I was on a budget and he helped me stay within my limits. Thank you Tony. really appreciate all his wonderful input and all the patience he gave us. I was on a budget and he helped me stay within my limits. Thank you Tony. More
by Dmplz4u2
Employees Worked With
Tony Urbana, Tony Urbina
March 10, 2012
Tony was great in helping me to find the vehicle I was looking for at a good price. He worked to get me financed when multiple other dealers could not. He stayed in constant contact with me until the deal looking for at a good price. He worked to get me financed when multiple other dealers could not. He stayed in constant contact with me until the deal was approved and then promptly notified me that I could come get my vehicle. When I arrived Tony had my vehicle parked in front freshly washed and detailed waiting for me. He was very friendly and professional. More
by gregvcw
Employees Worked With
Tony Urbina, Tony Urbina
March 09, 2012
Lydia was a really good sales manager. She sold me a Venza for a really good price and she is also really nice, sweet, and really friendly. I would recommend her to anyone i know. Venza for a really good price and she is also really nice, sweet, and really friendly. I would recommend her to anyone i know. More
by Jessika88
Employees Worked With
Lydia s. Farias, Lydia Farias
March 09, 2012
There was no pressure. We were asked very appropriate questions to get to the bottom of what we were after, and given informed answers. When we asked questions Jim gave us straight answers. This was the questions to get to the bottom of what we were after, and given informed answers. When we asked questions Jim gave us straight answers. This was the easiest car buying experience I ever had, and I have had some that were very pleasant. The finance department was just as good. Offering us things we might want with no pressure to take anything we didn't want. Alex didn't waste any of our time, but got to the heart of the matter without making us feel hurried although it was a very busy time at the dealership. We will continue to do business with Fred Haas and recommend them to friends and family. We did have to wait awhile for our Lowjack to be installed. Otherwise the only thing that could have made the experience better was if they gave us the car.This is our impression without having gone in for service so we will see if they continue to earn our business. More
by jagwarren
Employees Worked With
Jim Hearne and alex Saavedra
March 09, 2012
I have finanacial problem & they went out of their way to work the deal with a very competitive rate. They found a number of vehicles that fit my criteria and worked with the back to make the financi way to work the deal with a very competitive rate. They found a number of vehicles that fit my criteria and worked with the back to make the financing work in our budget. More
by tpolic54
Employees Worked With
Robert Hutching & Ken Jimmerson, Robert Hutching
