Fred Haas Toyota World

DO NOT GO TO THIS DEALERSHIP!!! DO NOT GO TO THIS DEALERSHIP!!! Fred Haas Toyota World is filled with liars and con artists. You would think being a loyal customer and buying over 5 cars with the f DEALERSHIP!!! Fred Haas Toyota World is filled with liars and con artists. You would think being a loyal customer and buying over 5 cars with the family would at least give you good customer service. The only things I got was bad service, a damaged vehicle and being gaslighted. I went in for a fuel pump recall, routine oil change and to recalibrate the sensors from a recent accident. I had barely gotten the car back from the shop on 10/28 and installed the front diffuser that night. (Picture Evidence) 10/29 I come in at 7:50 AM and check in for the service. I do my usual walk around the car and decided to take pictures of the New Front Lip I had barely installed. (Picture Evidence) 9:11 AM Joe Woods calls me to his desk and tells me the sensor is not in the right place to recalibrate it. I call my body shop and see what we should do, he wanted to talk to Joe and work out a deal on getting the sensor in the right place and billing him but Joe adamantly refused to talk to my body shop guy and didn’t want to help me at all. He only gave two options which was take it to the body shop next door or take it back to my guy to install a simple sensor. I just tell him to forget about it since I decided I will bring it back to my body shop guy because I did not feel comfortable there after the customer service I was just provided I was standing at the glass window watching him finish up my car and pull out of the bay. When he turned the car back on, the air management system went back to the preset ride height. As he backed out of the bay, I watched the technician catch the arm of the lift as he was backing out because there was not enough clearance. I should have confronted him, but I trusted the technician would have said something if he had damaged my car. Since he did not say anything, I thought the car was fine since the splitter is made out from aluminum composite. I trusted the integrity of my splitter as much as I trusted the Integrity of the technician. My car was finished at around 12:20 PM and so went back home. When I got home at around 1:10 PM, I inspected my car and notice the SPLITTER WAS DAMAGED AND BENT. I called the dealership at around 1:50 PM but Joe missed my call. When he called me back around 2:48 PM, he then says it is too late to bring it in, but to bring it back tomorrow. I told him I can bring it after work around 5 PM which he was ok with. When I called him the following day around 5 PM to tell him I’m on the way, I received notice that he was already gone. He then proceeds to dodge me the rest of the week and weekend as I continue reaching out to him. I was able to get in touch with him on Tuesday, November 3rdand told him I would bring the car in on November 4th for him to check it out and he agreed to do so after lunch. (1 PM) I arrived at 3:30 PM to try and talk to Joe about what happened, but instead of listening, he grabs the boss, Connie, and they come outside to look at the damages. She tries to gaslight me and says, “How do we know you did not hit something on the way home?” She then starts inspecting the splitter and immediately points at the small rock scratch and says, “looks like something went in between here” but the lip that was attached to it was not damaged or bent. I tried to get her to feel the bottom of the splitter to show her where it was damaged when the arm of the lift caught the diffuser, but she refused to inspect it anymore. We agree to have a word with the technician and talk about what happened. I told them I saw him back up and damage my car. He then lies and says that he did not damage it because he did not touch the suspension. (The reason it is damaged is BECAUSE he didn’t readjust it to the height we set it to when we put it on the lift) He pretty much admits that he damaged it while lying out his teeth and saying he didn’t do it. They all agreed on his story and then proceeded to tell me they are not responsible because they did not do it. I call Toyota Corporate and tell them what is happening and they Tell me to talk to Joe Salazar which is the head of the service department there The following day I get a phone call from Joe Salazar asking about my side of the story. After sending him my statement he calls me back and tells me they are not responsible for the damages and they will not be paying the damages. Contacted Corporate Toyota and they said since that dealership is not a branch from Toyota only a sole partnership they cannot help me. I just want to get the word out there that Fred Haas Toyota World on 45 In Houston Texas has no respect for your vehicle and will damage it then lie about it. Avoid this dealership at all cost! All of this over a 350$ Splitter SMH More

I had a terrible experience with the Fred Haas Toyota World service department. They charged me $200+ in diagnostic fees even though they couldn't diagnose the problems (and didn't mention the fees when World service department. They charged me $200+ in diagnostic fees even though they couldn't diagnose the problems (and didn't mention the fees when I originally made the service appointment). They wouldn't repair a known manufacturer's defect that is covered under a Toyota extended warranty (result of class action lawsuit) because the faulty latch wouldn't act up while they had the vehicle (which is typical of this problem, it's sporadic). Charged me the diagnostic fee anyway. Another Toyota service department director and a person at Toyota corporate told me that Fred Haas Toyota World should have been able to honor the warranty repair based on customer testimony alone. They charged me an additional $32 shop fee not outlined when I dropped off my vehicle, even though they didn't do any repairs. My service rep told me my front brake pads were down to 1mm. Another employee left a voicemail saying they were at 2 mm and 3 mm. I think my service rep was being dishonest. I ended up paying $302 and waiting 4 days for them to do an oil change, rotate my tires, and fix a small problem with my back door hatch that the auto body shop guy said took 5 minutes to fix. The rest of the cost and time was for them not to diagnose or fix the other issues. And their "work" is only warrantied for 30 days. Also, they do not accept coupons from their other location, Fred Haas Toyota Country, which makes no sense. Not worth your time or money. I'll be going back to my favorite John Eagle Honda service department where I actually bought this Sienna used. More

Brittany was very professional and well mannered, she treated me as if i wasn’t just a customer, but a friend. This was honestly a 10/10 experience. treated me as if i wasn’t just a customer, but a friend. This was honestly a 10/10 experience. More