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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
4.6
2,811 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE AutoCheck Vehicle History Report with Buyback protection, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: AutoCheck Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,811 reviews

May 12, 2024

Told us to come down for a test drive. Drove 30 miles and car wasn't even drivable. Here is the exact communication from your salesperson. If it was me I would have gotten to wor More

by ryanperrotta466
Recommend Dealer
No
Employees Worked With
Jeremy Wootan
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May 13, 2024 -

Fred Martin Superstore responded

Hi There- we disclosed this vehicle was in the shop when you contacted us. Upon your arrival, the vehicle was brought out and was making a noise. This upset you, and you did not even get a chance to drive the vehicle. We did our best to disclose the current status. We are sorry you felt this was a one-star experience. Thanks for your comments.

May 13, 2024 -

Fred Martin Superstore responded

Hi There- we disclosed this vehicle was in the shop when you contacted us. Upon your arrival, the vehicle was brought out and was making a noise. This upset you, and you did not even get a chance to drive the vehicle. We did our best to disclose the current status. We are sorry you felt this was a one-star experience. Thanks for your comments.

May 11, 2024

It's a nice dealership with plenty of vehicles to choose from, and nice people. More

by CE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
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May 13, 2024 -

Fred Martin Superstore responded

Thank you for your kind words about our store and for choosing us! Congratulations on your purchase and we look forward to seeing you again!

May 09, 2024

If you’re ever in the hunt for a new vehicle at a great price give this dealership a shot! Ask for Tim Bulgrin. You will not be disappointed! More

by johnw28020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
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May 10, 2024 -

Fred Martin Superstore responded

Thank you for the 5-stars and for giving Tim a shoutout! We're happy to hear we could provide a great experience! Congratulations on your new Ram and we look forward to seeing you again!

May 09, 2024

Great customer service from Tyler handled the problem and had great follow up. Would recommend to friends and family More

by dkhall93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 10, 2024 -

Fred Martin Superstore responded

Thank you so much for the kind words and for choosing our team! We're happy to hear that we could help out! Thank you again and we look forward to your next visit!

May 06, 2024

Great experience. Just wish I wasn't there as long as I was with my little one. So far love the car. Thanks. 😀 More

by crystalcutie13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhonda , Kelli Slavens
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May 07, 2024 -

Fred Martin Superstore responded

We're sorry about the wait, but we appreciate you being patient with us and allowing us the time to help get you into your new car! Your business means a lot to us and we're happy to have earned it! Thank you for your kind words, your patience, and for your business. We hope to make your next visit even better!

May 06, 2024

Kelli was a pleasure to work with! She helped answers all my questions and made purchasing my vehicle very easy! More

by Karie Holland
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
Print
May 07, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words about Kelli and for shopping with us! Congratulations on your purchase and we look forward to seeing you again!

May 06, 2024

Amber was absolutely amazing and she really helped me get the car of my dreams. She went above and beyond and I was not the easiest customer definitely would recommend amber at fred martin! More

by bwillis41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
Print
May 07, 2024 -

Fred Martin Superstore responded

We're happy to hear that Amber could help get you into the vehicle you've been looking for! Thank you so much for your kind words about our team and for shopping with us! We look forward to seeing you again!

May 03, 2024

Communication & customer service was great ! I would recommend ! I will definitely go back when I need my Jeep serviced! More

by Mamaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The drivers were very nice !
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May 06, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about our dealership and for choosing our team! We look forward to seeing you again!

May 02, 2024

Keli was dedicated to helping us even after an unfortunate mishap with scheduling during our first visit. She was professional and sensitive to our needs. More

by Jsnow2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
Print
May 03, 2024 -

Fred Martin Superstore responded

We're happy to hear that Kelli was able to provide you with a great experience! If was can help with anything else, please reach out and let us know. Thank you again and congratulations on your purchase!

April 30, 2024

Clean, organized, very helpful staff, friendly environment, make you feel like family, would recommend to family and friends. Kelli was very helpful and made the whole process smooth, she explain More

by Pennpenn07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
Print
May 01, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words about Kelli and our dealership! We're happy to have been able to help find you the right vehicle! Thank you again and congratulations on your brand new Jeep!

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