Fred Martin Superstore - Service Center

Top Notch Customer Service This was without a doubt the best customer service I've had recently. The whole staff was very courteous and friendly, and my issue was resolved quick This was without a doubt the best customer service I've had recently. The whole staff was very courteous and friendly, and my issue was resolved quickly. It's very refreshing to experience a business that is genuinely concerned that the problem was corrected and the customer left feeling like they were treated with the highest level of respect. Kudos to your entire management team ....keep up the good work !!!!! More

Oill Change Came in for an oil change, only waited about 15 minutes. The service men were very polite and courteous. Explained what was being done and I was on Came in for an oil change, only waited about 15 minutes. The service men were very polite and courteous. Explained what was being done and I was on my way in no time. More

hassle-free My service experience was very good. When it was found that the repairs would take a bit longer I was given a ride home and picked up when the repair My service experience was very good. When it was found that the repairs would take a bit longer I was given a ride home and picked up when the repairs were done. Very nice. No worries or hassles. More

Smooth! My service experience at Fred Martin Superstore was hassle free and professionally handled by the service crew. From the rental car standing by for m My service experience at Fred Martin Superstore was hassle free and professionally handled by the service crew. From the rental car standing by for me on my arrival to the convenient text reminders the day before - you can tell that Fred Martin Superstore has embraced the 21st century! More

Took too long to fix a simple problem with airbag light. I have had previous repairs done at Fred Martin & had good experiences however this was not. Made appt online - (that is great....) arrived at my appt I have had previous repairs done at Fred Martin & had good experiences however this was not. Made appt online - (that is great....) arrived at my appt time - 8:30 AM - after the usual routine checks car went back at 9:00..Scott Keener was service advisor. Around 11:30, or thereabout,.Scott came out & said they were having trouble determining what was causing the airbag warning light to be on..asked if car had been hit recently - told him a year ago left front fender was hit but he said he did not think that was an issue for this problem. A few minutes later he said they had it figured out & an electrical wire that runs through the left front door had lost it's connection to the airbag sensor & car would be done shortly. Much to their credit, they charged me only the $105.00 diagnostic fee & nothing for fixing the problem. More

Very helpful Everyone was very helpful and answered the questions I had. Very friendly and explained all they did. They showed me the filter they replaced and the Everyone was very helpful and answered the questions I had. Very friendly and explained all they did. They showed me the filter they replaced and the new one. More

Great service!! Dealt with Mike in service when transmission went out in my 2014 Dodge van. Excellent service, from loaner till I got van back! Kept me updated all t Dealt with Mike in service when transmission went out in my 2014 Dodge van. Excellent service, from loaner till I got van back! Kept me updated all the way! More

Love the free oil changes for 3 years! Bought my new Jeep here & love this place! Repeat buyer - great customer service great facility great sales staff. Love the quick oil change & free ca Bought my new Jeep here & love this place! Repeat buyer - great customer service great facility great sales staff. Love the quick oil change & free car washes!! More

everyone in the service department is great the service department is great. They take the time to explain what needs to be done and why I have never had a problem with any repair they have do the service department is great. They take the time to explain what needs to be done and why I have never had a problem with any repair they have done. excellent work. More

PHENOMENAL The service team went above and beyond to meet my needs , there was a delay and Scott knew that would be an inconvenience for me so he went above and The service team went above and beyond to meet my needs , there was a delay and Scott knew that would be an inconvenience for me so he went above and had me out in a timely manner More