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Fred Martin Superstore - Service Center

Barberton, OH

4.5
123 Lifetime Reviews Review Dealership

123 Reviews of Fred Martin Superstore - Service Center

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February 17, 2021

"It was my first time visiting Fred Martin and right off..."

- andream.

It was my first time visiting Fred Martin and right off the bat, the front desk rep was super nice, Jeff was attentive and my overall experience was great! I visited three dealerships to get my car appraised and liked Jeff's style best, so I was happy to set up a follow-up meeting with my husband. He quickly and thoroughly answers our questions, briefly touched on other options without making us feel pressured and kept in touch through my preferred way of communication (texting) from start to finish. My husband and I look forward to working with him again!

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Recommend Dealer
Yes
Employees Worked With
Feb 17, 2021 -

Fred Martin Superstore responded

Andrea, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff and our sales team met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

February 01, 2021

"Wonderful service! We needed 2016 Jeep Compass serviced...."

- cindymw06

Wonderful service! We needed 2016 Jeep Compass serviced. We explained the issue and our concerns about the issue. They serviced our Jeep and it is running great! Thank you Mike and all at service center. Grateful

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Recommend Dealer
Yes
Employees Worked With
Mike in Service Department
Feb 01, 2021 -

Fred Martin Superstore responded

Cindy, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

December 16, 2020

"Smooth! Excellent service! Prompt great communications..."

- JBOZSR

Smooth! Excellent service! Prompt great communications from start to finish can’t say enough about Fred Martin superstore a great experience would recommend to all!

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Recommend Dealer
Yes
Employees Worked With
Jessica Easley
Dec 24, 2020 -

Fred Martin Superstore responded

We are happy to have been of service! Thank you for the 5-Star Review!

November 05, 2020

"Brittany was very nice. But I am not happy about the..."

- nichellegraffenreed

Brittany was very nice. But I am not happy about the service on my Fiat. My steering wheel is still going to the right, when I make a real sharp turn to the left my car makes a squealing noise. And when I put my car in reverse it jerks. The part for my seat was wrong and the dealership has to reorder the proper part. I was told by Brittany when my seat part come in the technician is going to take my car apart to see what is going on. And also Brittany made sure I had a loaner car, which was awesome

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Recommend Dealer
No
Employees Worked With
Brittany rate her a five
Nov 13, 2020 -

Fred Martin Superstore responded

Thanks for your review. We are forwarding it to the Service Department Manager to look into. We look forward to completing the repair to your satisfaction.

January 25, 2020

"Great in sales and in service"

- Josh Bricker

I needed my splash guard put back on my Chevy Cruze and Taylor Black and the service guys at Fred Martin really came through for me. I had a great rental to drive in the meantime and when it was ready, they actually charged me $150 LESS than the estimate!

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Recommend Dealer
Yes
Employees Worked With
Taylor Black
Jan 27, 2020 -

Fred Martin Superstore responded

We're so happy that our team was able to help you out! Thank you for leaving this great review for our service team, and please reach out anytime you are in need of assistance!

January 16, 2020

"Fred Martin Chrysler put a used bolt in the driver side..."

- Scottmckain

Fred Martin Chrysler put a used bolt in the driver side manifold and work make it right. The manger said I'm not a loyal customer.

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Recommend Dealer
No
Employees Worked With
Jim brown
Jan 17, 2020 -

Fred Martin Superstore responded

Scott, we understand you have spoken to our Service Director, Matt Dickerson, and that you are now satisfied with your experience. We would appreciate if you updated your review to reflect your most recent experience.

October 18, 2019

"Long term satisfaction"

- victorvmax

I purchased a 2014 Ram Eco-Diesel brand new from Fred Martin. I'm 71 years old now, and I've purchased a lot of new cars in my life. The sales experience and the subsequent service experiences are the best I've ever had.

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Recommend Dealer
Yes
Employees Worked With
Numerous employees
Oct 28, 2019 -

Fred Martin Superstore responded

Thank you for taking a moment to write this wonderful review! We're so happy that our team helped you to find the perfect Ram Truck, and that our service department has provided fantastic experiences in the years since! We cannot thank you enough for your kind words. Please do not hesitate to reach out if we can ever be of further assistance here at Fred Martin Superstore!

April 18, 2019

"A well oiled machine. "

- Alirt1

Hard to find a friendlier more competent group of individuals. Appreciate the extra time taken to explain what work was done. Will be my dealership of choice! Thank You.

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Recommend Dealer
Yes
Employees Worked With
Joe Zink
April 05, 2019

"Great service, from the service department. "

- Jhens1

I worked with Greg in the service department. Came in to have 4 recalls taken care of, was expecting to be there for 2 to 3 hours, but Greg got me out in 1 hour. Great service. Thank you. A+.... would highly recommend...

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Recommend Dealer
Yes
Employees Worked With
Greg Kleibscheidel
March 27, 2019

"Helpful, friendly, great team and well managed "

- AmyMichelle

Stopped for a quick oil change. That it was. The staff all worked together. A couple of guys reported to be what was a manager/supervisor. Very pleasant and friendly. I’ll definitely be back.

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Recommend Dealer
Yes
Employees Worked With
Chris
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