Fred Mueller Automotive

I came to the dealership while I was actually on the way to a different area dealership. Mike Kohler and I met on the showroom floor after I had seen a used vehicle I was interested in on the lot. From th to a different area dealership. Mike Kohler and I met on the showroom floor after I had seen a used vehicle I was interested in on the lot. From the start, Mike was helpful and accomodating. He was helpful in getting things to where I needed to be able to make the purchase I wanted. During the sale and since, he has continued to be a helpful reasource. More

I was introduced to the Fred Mueller dealership as I accompanied a friend during her vehicle service visit. This friend is responsible for initiating my relationship with the Fred Mueller dealership. accompanied a friend during her vehicle service visit. This friend is responsible for initiating my relationship with the Fred Mueller dealership. I decided to take a look around the lot as my friend's vehicle was being serviced. I approached a gentleman that I found working in the lot "preparing the lot for the coming snow" as he indicated to me. I asked if he knew of used Acadias in the lot and he "invited me" to take a look and escorted me to the vehicles. I was actually very surprised to find out that this gentleman was a salesman and not the lot attendant. He did not protray the "stuck to your side" salesmanship that you often experience at car dealerships...similar to the experience that you may have had at the furniture store whereby the salespeople stick to you like glue to the point that you just want to run away from them! My experience that day was what brought me back to test drive the vehicle that Mike "introduced me to". Mike introduced me to the vehicle in a manner without pretense. I was treated like a "guest" and from that moment on, was referred to as a "guest". When my husband and I returned to test drive the vehicle, Mike gave us all of his attention, in a totally non-threatening way. He demonstrated trust to us from the first moment he met us. He made sure that we understood that he was there to serve us and meet all of our needs. When we came to pick up the vehicle and leave our vehicle behind, Mike was most attentive to our feelings. We greatly appreciated the extras and the special touches that Mike put into the sale for us. The car-shaped cookies and balloons made the day very special. My husband was very happy with his "farmer hat" too! What I will remember...and what will bring me back to this dealership is explained in the following quote: "People will forget what you said. People will forget what you did. But people will never forget how you made them feel". –Maya Angelou. Thank you, Mike. ~joan (carrot cake lady) and arnie gebelein More

Mike was excellent to work with. I had been searching for a GMC conversion van all across the country. My family lives in Oregon. It's always difficult to purchase a car when you cant see it. Mike was extr a GMC conversion van all across the country. My family lives in Oregon. It's always difficult to purchase a car when you cant see it. Mike was extremely helpful in answering questions and getting additional information about the van. Mike even facilitated conversations with the conversion manufacture about specific details of the vans on-board computer system. After I was convinced the van met my needs... we were only apart on the delivery of the van from Wi to Portland OR. Mike was so committed to me as a customer that he actually drove the Van to Oregon and delivered it himself. That's Commitment! More

Landon was able to find the truck we were looking for quickly. This is the 4th truck we have purchased from him. I am sure we will be back. quickly. This is the 4th truck we have purchased from him. I am sure we will be back. More

Landon Reich found us the exact vehicle we wanted to purchase and was very understanding of all of our wishes. He communicated with us throughout the process and we felt he was very friendly. purchase and was very understanding of all of our wishes. He communicated with us throughout the process and we felt he was very friendly. More

Our visit to Fred Mueller was great. Doug was extremely pleasant to work with and did not pressure us in any way, but was very helpful and extremely courteous throughout the visit. Doug's help was key in pleasant to work with and did not pressure us in any way, but was very helpful and extremely courteous throughout the visit. Doug's help was key in finding exactly what we wanted and needed in a vehicle. More

I had been looking for a new car for a while and finally Landon found the one that I absolutely fell in love with, a 2011 Jetta! He was extremely helpful, knowledgeable and was so pleasant to work with. His Landon found the one that I absolutely fell in love with, a 2011 Jetta! He was extremely helpful, knowledgeable and was so pleasant to work with. His professionalism shined through and he made sure that I was comfortable with my purchase. He also made sure that I understood how the car worked and made sure that it was cleaned up and ready to go when I went in to purchase it. He answered any questions that I had with no hesitation. He was caring and committed, making sure that everything went smoothly. I was completely comfortable, knowing that I was in good hands. He was just absolutely AMAZING to work with! Kevin helped with financing the car and went over every detail of the purchase. He explained extra warranties and gap insurance in depth, as well as explained everything in the purchase contract. He was friendly, knowledgeable and extremely pleasant to work with as well! I will be highly recommending Landon to my friends, family and anyone that I know looking to purchase a vehicle. I know that they will not be disappointed and will be given the same treatment that I received. I'll be recommending Kevin as well to help them through the financial phase. Everyone who was at Fred Mueller was extremely friendly! I could not be happier with my purchase and the help that I received from Landon and Kevin. There are no words to explain how thankful and appreciative I am. If you're looking for a new vehicle and want excellent service and care, go see Landon because you will not be disappointed. Thank you so much again! I'm in love with my new car! More

Very straight forward, Brian Tetzlaff was so "AWESOME" to work with. Would highly recommend seeing him to buy your next vehicle from. No complaints. Thanks for making our car buying experience "AWESOME" to work with. Would highly recommend seeing him to buy your next vehicle from. No complaints. Thanks for making our car buying experience a great one. Can't recommend enough. Go Brian. More

We had recently been in a car accident with our 2004 Chevy Impala and we had come back to the area to visit family. On our way we stopped at Fred Mueller, which is the same dealership that sold us our Chevy Impala and we had come back to the area to visit family. On our way we stopped at Fred Mueller, which is the same dealership that sold us our Impala (8 years earlier), and we were greeted by Doug. Mind you it is 15 minutes before they close on a Saturday! Doug was very patient with us and very helpful. I spotted a 2004 Chevy Impala identical to the one that we had just been in an accident with, except the color was different. We had to have that car. Doug and the finance person stayed until 7 p.m. that night (2 hours past closing). We drove the car off the lot that night. I was very pleased that we were not pressured in any way and our experience has been awesome for both of our vehicle purchases through Fred Mueller. We chose the same car only because our other one was totaled and we walked away from the crash without any injuries. There is something to be said about the Chevy Impala! I am very happy with the service we received from Fred Mueller and the employees (Doug and finance guy). Thank you so much for being understanding, patient, and willing to go the extra mile. More

We had set a limit on what we could spend for a truck. I wanted a truck with 4 wheel drive and hopefully a Chevy. My wife and I had been looking for a couple of weeks, praying that God would lead us to the wanted a truck with 4 wheel drive and hopefully a Chevy. My wife and I had been looking for a couple of weeks, praying that God would lead us to the right truck for us. After looking for a couple of weeks. We happened to be going past Fred Mueller's when my wife asked about stopping there so I pulled in. When I parked our car, I was met by Mike Koehler. Mike listened as I told him what I was looking for and what our price limit was. Mike said it was hard to find a decent truck in that range, however he showed me something a little higher. Since it was all Fred Mueller's had in the lot that was close to our budgeted price, it was a nice truck, and the price was close enough the our budgeted price that we could still swing it, we took it for a test drive. In truth this truck ran good, had the longer bed, it had a topper and a deer guard. This was really a nice truck and more than I was looking for, but somehow it just wasn't right for me. While we on the test drive, Mike Koehler was busy trying to find a truck within the price I'd given and that was more like what I wanted. Mike met us at the truck and told us that before we made a decision he'd found a truck in Merrill that was in our budget, had a warranty, and showed us a picture. That truck seemed like a nicer deal, so we said we'd like to drive over and see it. Mike said that since we lived such a short way from the Fred Mueller's in Wausau, if we liked, he would drive over to Merrill himself to get the Chevy truck and call us when he returned. Ninety minutes later Mike Koehler called us and we drove right over. Mike told us what he thought about the truck, pointed out the repairs that had been done and that hood squeaked when you lifted it. It even had after market lights along the bottom in the back. We took it for a test drive. Oh man, after weeks of looking, this was just what I'd been hoping to find, and my wife liked it too (bonus). This is an important purchase, it was late and I wanted to be sure, so told Mike that we wanted to sleep on it and would return first thing in the morning. Mike Koehler told us we could take the truck home for the night. WOW! We were both surprised by the offer, but didn't take Mike up on it. As we drove up in our car this morning, we met Mike Koehler, he was on his way to the mechanic to make sure the doors and the hood were oiled, and the truck detailed. Our dog was in the car, Mike said Fred Mueller's was dog friendly so bring her in and he immediately offered us coffee. Not too much later there we several dog owners at Fred Mueller's with their dogs. We paid for my Chevy truck and Mike said the paperwork and detailing would take about 45 minutes. My wife said that was great she wanted to go to a tire shop and make an appointment for new tires and to have the brakes checked because of a grinding noise. Mike Koehler said that Fred Muehler's mechanic shop sold the same brand brand of tire with a lowest price in the area guarantee. Mike Koehler even talked to his boss and was able to give my wife his employee discount for her brakes. It turned out the grinding noise was not her brakes, but a rear bearing. Fred Mueller's started working on it immediately. I have dealt with car dealerships before that left a bad taste. In fact, most dealerships weren't interested or tried to sell me a car when they heard my budgeted price. Here's what's different about Fred Mueller's. At Fred Mueller's you're called guests not customers. Everyone treated us like we were really important. Even though from the first minute Mike Koehler knew I was looking for a very inexpensive truck, the way everyone treated us you'd have thought we were buying a $60,000 truck. Mike Koehler didn't have to look for another truck. Mike LISTENED to what I wanted and went way out of his way to find that truck. The first stop I made with my Chevy truck was to show it off to my brother. As I'm showing it off, I'm also telling him about Fred Mueller's, finally my brother stops me and says, "Hey Bro do you hear yourself talking about this car dealership, you're telling me more about Fred Mueller's than you are about the truck." I guess I was. Mike Koehler called tonight to see how my Chevy truck was running, and to ask about my wife's car. When he found out that it was a rear bearing instead of her brakes, he said that he'd check on the car before going home. I told Mike it would be ready tomorrow. Mike said in that case he'd check on the car tomorrow and call back tomorrow night to make sure everything was OK. Mike said he was glad that the car was being fixed because a bearing can freeze up and snap the axle. I told him I'd seen this happen to a relative's car. I thanked Mike for calling and told him how impressed I was. Mike said he just wants to treats people the way he would like to be treated. I guess that says it all. More