Frederick Ford

We drove along way from home and they treated us like we were family. We love our Ford F-150 Raptor SVT. The customer service was AWESOME!!! We'll be back. were family. We love our Ford F-150 Raptor SVT. The customer service was AWESOME!!! We'll be back. More

Our experience with Frederick Ford was great. All the sales staff were very professional, friendly and helpful. We would highly recommend this dealership to anyone looking for a Ford. sales staff were very professional, friendly and helpful. We would highly recommend this dealership to anyone looking for a Ford. More

Got a truck was told they had a dealer in pa I could use if anything went wrong. Got in the truck gas was empty. On way back to pa saw half the exhaust was missing an had holes all over. Sent an email an wa if anything went wrong. Got in the truck gas was empty. On way back to pa saw half the exhaust was missing an had holes all over. Sent an email an was told they do not have a dealer in pa an they will not pay anyone to fix it so I would half to drive back to Delaware an an spend my own gas money an my own lodgeing should have listened to the lady at the gas station up the street from them. She said I would not buy a bike from them More

Was selling my car online, Casandra contacted me to say they would be able to get really close to the $8700 I was asking for, which is what a fair trade in value was. Car was in very nice shape. Of course, they would be able to get really close to the $8700 I was asking for, which is what a fair trade in value was. Car was in very nice shape. Of course, they get me in there, and offer me $7000 for it(that is not close to $8700). My wife and I were looking for a used minivan, they had a Ford Freestar for $6995, and we liked it. I had mixed feelings whether or not I should continue dealing with them after their low ball offer, but thought I would see what they had to say when we were willing to trade in. Next thing you know, I was able to negotiate them to give us $8300 for the trade in. I was told we would be getting a check for $1000 after all was said and done. They got us to sign all the paperwork and then say they can't cut us a check because the accounting department was gone for the day. Next, Mark comes out and changes that even further by saying we don't know when we can get you a check cut, but when we do, we will bring it to you so you don't have to come in. It is now almost two weeks later, and we still have not seen a check. All of this was signed for on a "we owe" agreement that dealers provide. They are worthless. There is no way to enforce it and they still do whatever they want. There salespeople would start smoking right in the building, and come in with cigarettes. No respect for other people or the law, just arrogance. I should have followed my instincts and not done business with them. I can only hope people will read this and learn from my mistake. These people have shown they will lie and manipulate you anyway they can. Would not even give me a half tank of gas for the inconvenience of dealing with their lies. Stay away from these people. If you read this and still go there, you are a glutton for punishment. More

They sold me a messed up truck and refused to fix the problem or even help me fix the issue. They never return calls. Tell you to come up to the dealership to fix the problem then let you sit there 3 hou problem or even help me fix the issue. They never return calls. Tell you to come up to the dealership to fix the problem then let you sit there 3 hours and never even acknowledge you and then when they do they said that I need to come back up there tomorrow. I have called and called about this truck and everyone says to come up there then when I get there they say that there is nothing they can do! I am highly pissed off and will NEVER buy another vehicle from them and am looking into getting a lawyer. To top it off the dealership only sold me the vehicle with 3 month of tags but charged me full price for them and they lost the hard plate tag for the truck. THis is highly unprofessional and disrespectful to me as a person to constantly dick me around on this problem. The funny thing is that after I had purchased this vehicle from this dealership several of my friends expressed all the problems they had with this same dealership. I swear this is the most unprofessional company ever! More

We bought a used truck from them at a good price with great service. I had a problem with the truck shortly after the purchase, they took it in and made the repair in a timely manor. I was very pleased w great service. I had a problem with the truck shortly after the purchase, they took it in and made the repair in a timely manor. I was very pleased with the service. I would consider them for our next purchase. More

Do not trust this group. I had a signed contract in-hand and they sold it to another buyer anyway. At no point did anyone ever tell me that I could lose the vehicle. I was out plane fare and ohter expense and they sold it to another buyer anyway. At no point did anyone ever tell me that I could lose the vehicle. I was out plane fare and ohter expenses. To top it off, the owners refused to return my calls to discuss the matter. Total lack of ethics and professionalism in my opinion. Stay away! More

It is my opinion that these guys are dishonest. They perform the old "bait and switch" like pros and promise you the world for you to sign, then change the game as you take delivery. I bought one veh perform the old "bait and switch" like pros and promise you the world for you to sign, then change the game as you take delivery. I bought one vehicle there which was used and supposedly "certified". In the two months since buying I've had brake problems and found an oil leak. These are certainly issues which should have been noted- my local mechanic said they were basically "duct tapped" in order to get off the lot. Look at their positive reviews, don't they look suspicious?? Trust me- if I were you I would not trust these guys! They will promise any price to get you in the door then come up with reasons to no go through with the sale. Do yourself a huge favor and go elsewhere. More

Our family has bought numerous cars and trucks from this Dealer. And they always seem to have the best price and everyone at the dealership is very helpful and friendly. We will continue to do business with Dealer. And they always seem to have the best price and everyone at the dealership is very helpful and friendly. We will continue to do business with them and refer our friends and family.Thanks Frederick Ford More

I have bought 6 cars from hertrichs in the last 5 years. i went this time went my expectations not very high bc of my recent credit problems. i explain this upfront and they picked out the perfect ford fus i went this time went my expectations not very high bc of my recent credit problems. i explain this upfront and they picked out the perfect ford fusion for my budget. i sent 2 other friends there this week. i know many simliar stories just like mine regarding frederickford. thanks guys your the best! More