Freedom Chevrolet Buick GMC

Deceptive advertising, false advertising! ! I originally saw an advertisement for a new 3500 Silverado ltz listed on car gurus, then pulled up the dealer website as well to verify price. Deale ! I originally saw an advertisement for a new 3500 Silverado ltz listed on car gurus, then pulled up the dealer website as well to verify price. Dealer site showed a “freedom discount” of $19,888 bringing the total price to $54,227 with original msrp of $74,115.00, same advertised price as car gurus. I figured it could have been a mistake still but called the dealership to find out anyway, I talked with “Letty” a sales team associate about the truck and the advertised price on March 30th she verified the advertised price of $54,227 as well as telling me the truck is in stock, asking when I want to come take a look. She let me know that if I didn’t qualify for all of the additional factory incentives that would be added to the sale price, even though the advertised price clearly lists the factory incentives as “other offers” you may qualify for and freedom discount of $19,888 separate. Ok no big deal, still a good deal. She texts me saying she will see what she can do. Don’t hear anything, then April 1st I get a call from Jason another sales member, asking if I’m ready to come buy the truck , I let him know I am, he asks me to text him a picture of my ID and asks if I have already filled out the financing form. Sent the photo and he sent me back photos of the actual truck to verify it is on the lot and available as well as a photo of a second sticker showing the price at almost $82,000… I said I want to verify price, he lets me know he can do msrp of 74k. I told him the advertised price is $54k, he then says, well I don’t qualify for all the factory rebates so I wouldn’t t be able to get that advertised deal. I informed him the listed rebates are only $2500 max so that math doesn’t ad up, he has Jason the manager call back, jason just says that they don’t honor third party price mistakes, I informed him this is from their own site not just a third party “this dealer actually emailed me the advertisement with a photo of the truck, the vin and the advertised price of $54k”…he still says Won’t sell at advertised price, that’s not the real price….price was a mistake This Clearly screams false advertisement to get potential buyers to come to the dealership when staff is verifying discounts one day and then totally different story later on. Definitely seems to be violating Texas DMV rule 215-250…. More

I only witnessed excellent customer service at this dealership. I bring my Traverse here to be serviced and I am pleased. Thanks. dealership. I bring my Traverse here to be serviced and I am pleased. Thanks. More

This dealership lies in their advertising. Their website advertised a $10,000 dealer discount on new trucks. I went there and was told there is no $10,000 dealer discount and the cheapest truc Their website advertised a $10,000 dealer discount on new trucks. I went there and was told there is no $10,000 dealer discount and the cheapest truck was around 20,000 more than advertised. If you want an honest deal, do not go to Freedom Chevrolet. More

I got excuses and issues with no attempts for solutions until after I informed them I would give them an unfavorable survey and review. I will NEVER take my car here again. Sad because this used to be our until after I informed them I would give them an unfavorable survey and review. I will NEVER take my car here again. Sad because this used to be our preferred service location. It took 8 days to complete a job that took less than 4 hours. I paid $105 per day for a rental while they sat on their hands waiting for me to make phone calls to get parts and light fires to get things moving. No loaner. (I’m shocked, NOT!) They blamed warranty company and passed the buck until I completely lost my cool. NEVER AGAIN. I’ll try to fix my car myself before I take it here again. More

Do not do business here. I will spare everyone the long story and just hit the highlights. This ordeal lasted a total of 5 months. From January 2 until early May. Took tru I will spare everyone the long story and just hit the highlights. This ordeal lasted a total of 5 months. From January 2 until early May. Took truck in beginning of January for check engine light. Needed new lifters. Covered under warranty. Got truck back only to have it leaking oil. Took truck back only for them to tell me it was “residual left from maintenance” That was wrong. Took truck back again and they confirmed they messed up the job the first time. During this time of them having my truck, they left the keys in it and truck was stolen out of their lot and they had no idea. Truck was vandalized, smoked in and urinated in. Best they could do was “return the truck back to whole” which only turned out to be my truck still smelling like cigarettes and check engine light returning after having for a week. They were “looking for a replacement” but never found one. They weren’t looking very hard. I was passed around between 3 different “managers” My solution was they swap me for the loaner they had me in for what I owed on mine, but of course they wouldn’t do that because they would lose a little bit of money even though truck was stolen due to their negligence. After I stopped calling them every couple of days for an update on a replacement, they stopped reaching out to me hoping I would go away. I don’t have the money or time to take this to court, but I wish I could. Kyle Bettylion, Lee Craig, Wataski and Quintin Hood are all relatively useless when it comes to customer service. I got screwed. Don’t let it happen to you. More

I took my vehicle to this dealership for repairs only to get an incorrect diagnosis which I was charged 1,200 for the only to return my vehicle for the same issues.This is the worst dealership I ever dealt get an incorrect diagnosis which I was charged 1,200 for the only to return my vehicle for the same issues.This is the worst dealership I ever dealt with and wouldn't recommend this place to the devil. More

With regards to the complaint I posted herein, about the $1,300+ alternator & the $200 cash deposit for the core I could not get back upon its return, please be advised of the following. I was contacted $1,300+ alternator & the $200 cash deposit for the core I could not get back upon its return, please be advised of the following. I was contacted by Brian, who after reviewing the transaction, showed where a check had been issued, but had apparently been lost in transit. Brian not only offered to have another check issued that day, but further insisted he bring it to me personally, all the way out in Plano. Being a man of his word, within a few hours, Brian was in front of me, and payment was immediately rendered. Brain expressed the importance of customer satisfaction so far as he & Freedom Chevrolet are concerned. Offering to go above and beyond to make good on that fact, (see my full, updated review for all details on the Freedom Chevrolet home page on google). Regardless, I am satisfied with, and can now say, there is in fact integrity at Freedom Chevrolet. Thank you for taking the time to prove it to this old Marine... Semper-Fi More

Worst service from a dealership. I called twice and got hung up on both times. I chatted and they were not able to provide me a contact number or email. Will not be buying from this I called twice and got hung up on both times. I chatted and they were not able to provide me a contact number or email. Will not be buying from this dealership. More

Dealer owes me $200. 00 on a core return, (for a $1,400.00 alternator), I paid cash for the part & cash deposit. When I brought the core back, (a 2.5hr round trip as THEY 00 on a core return, (for a $1,400.00 alternator), I paid cash for the part & cash deposit. When I brought the core back, (a 2.5hr round trip as THEY were the only dealer had it in stock), they refused to return my cash deposit, refused to issue a check, claimed I'd have to wait "a week or two"... We'll it's been over a month now, and all I've gotten from them is a runaround, transferring me around to full v/m boxes, leaving me on indefinite hold, or "dropping my call" all together. Either way, as a US Marine Corps Veteran, having tried to do honest business with "freedom Chevrolet", I feel I have no alternative, and am now compelled to pursue a cause of action to force the recovery of my legal and just refund, along with maximum allowable costs & expenses. Beware of these reviews, there are many "rip-off" stories, buried in the "glowing reviews" that attempt to overshadow them, (most of which all seem to read the same) ... If they will take a US Military Veteran for $200.00, what will they take you for??? I'm am not having it, Honor & Integrity... GET SOME freedom Chevrolet, try being the exception!!! More