Freedom Chevrolet San Antonio

The buying of the car was a reasonably pleasant experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the deale experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the dealership has since become a total nightmare. I needed to cancel my extended warranty in order to activate my GAP insurance. However to this, I needed to send in forms to the dealership that they would pass on to the company servicing the extended warranty. First they wasted my time by absolutely requiring I go into the dealership in person to fill out the forms (hard to do without a car and when one is in an entirely different city) and when I was able to conjure up transportation to the dealership, they didn't tell me that I would need to bring with me other forms and paperwork to even begin the process. It was a complete waste of time and money and nothing was accomplished. Finally they admitted that I could have easily filled out the one form they needed and sent in the remainder all via email. I did so promptly. Weeks have passed and I have since found out that the dealership has yet to send in the paperwork I gave them, leaving me at square one. I called to find out what was going on and was given excuses and blame-shifting. They refused - REFUSED - to give me the name and phone number of the person in their business center that could actually help me. Andy (the man who told me I had to go in to the dealership in person and then didn't send in my paperwork) had the nerve to tell me point blank he "[didn't] care" about the position that I was in and how the dealership was responsible for putting me in that position. I tried to go over Andy by talking to the managers. Needless to say that neither the Financing Manager nor the General Manager of the entire dealership answer their phones or return my calls. Over a month later, I am still waiting on the dealership to do its job and cancel my warranty. In short they are pleasant and helpful for only the amount of time it takes to get you to buy a car, but after that they are inconsiderate, rude, apathetic, unhelpful, and will not give you the time of day. More

I had my car into their shop for a engine noise and after taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way to cure the issue would be to get a Brand New Engine for my car. Everyone involved worked hard and it took a few days but GM and all the other managers agreeded and got my engine to the shop the next day and with one part delay I got my car back today October 7th 2011. Al & Jacob and Rick all came over to me as I was looking over the excellent work they did and I thanked them all. My car has 98,200 miles on it. Everyone told me not to worry we will make this right for you and work to get you a new engine if it is real bad internally. I call this EXCELLENT Customer Service and want to thank General Motors for backing their products this way. Freedom Chevy is a great place to have your car serviced and a great place to buy your vehicls from also. Thank You Freedom Chevy Curtis M. Durben More

I have been coming to Freedom Chevrolet for many years and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted. The techs that I have worked with one my cars have been great. They take pride in their work and go the extra mile and care. The coffee is good and I feel at home when I walk through the door and even with Al is not in the other service writers know me and take great care of me. Your Tech Jacob is my preferred tech but the other techs that have done other specialized jobs on my vehicles are GREAT. Sincerely, Curtis M. Durben More

This was the sceond car that I bought from Hollis Farley at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in i at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in inventory with differing levels of equipment and pricing as well as colors. Took me longer to pick out the car than it did to do the deal. Hollis does not play the usual car salesman games. If you want to play games, go see someone else. If you want to get a great deal with a minimum of time spent, then go see Hollis. I was treated as a real person, not just another sale. More

I went to Freedom Chevrolet to trade in my Chevy Astro Van. I was greeted by Hollis Farley who asked what i was looking for and a general price range. He suggested looking at the Chevy HHR. We looked a Van. I was greeted by Hollis Farley who asked what i was looking for and a general price range. He suggested looking at the Chevy HHR. We looked at a few and test drove 3 HHR's. This first was rather stripped and was just OK. The second was a HHR panel van which had way too many blind spots for me. Then we drove the HHR Super Sport. I was hooked. Very nicely equiped, quick and fun to drive with the turbocharged engine. Hollis told me that he was positive that I would end up with the SS but that he wanted show me some lower priced options first. We came to a price agreement, went through finance and was on my way in well under 3 hours total. I would recommend that anybody looking for a new car or truck go to Freedom Chevrolet and ask for Hollis. None of the usual car dealer salesman BS. Danny, the sales manager was also very nice to work with and very pleasant. More

“Heed my WARNING”. All I can say is “RUN THE OTHER WAY!!” I just wanted to let those of you who may be looking to purchase a new or used vehicle from a reputable and trustworthy company, look elsewhere. Thi I just wanted to let those of you who may be looking to purchase a new or used vehicle from a reputable and trustworthy company, look elsewhere. This was absolutely the WORST car buying experience I have ever dealt with. We spent three hours haggling to get a reasonable deal, and had all come to an agreement on the terms and conditions. We were permitted to take the vehicle home for the evening to have our mechanic check it out. Thank you for that opportunity “Freedom Chevrolet”! After further inspection we discovered multiple issues and safety concerns with the vehicle. One of my big concerns was that the emergency, or parking brake did not work at all, and I live on a steep hill which requires the use of the brake for safety reasons. After returning the vehicle to them the following day and requesting that the repairs be made; because it would not be able to pass a Texas State Inspection in its current condition, we were told that everything would be taken care of at no additional cost. We proceeded to let Alexis Montez, our sales consultant, know that once all the repairs were made we were going to purchase the vehicle and we gave them one thousand dollars down to hold the vehicle. We went to our financial institution that evening to finalize the funding and purchase agreement. After waiting for the purchase agreement to be faxed over, and being told that it had been sent multiple times by Ms. Montez, we discovered that she had been lying and wasting our time. She had never sent it because, apparently after making the agreed-upon repairs they decided it had cost them too much money and were going to charge us an additional three thousand dollars on top of what we had agreed upon and gotten the loan for. After going around and around with them, and their total disregard for my fiancé’s safety by letting her take a vehicle off their lot with such hazardous issues; they told us they would not honor our agreement and would rather sell it to another individual that was willing to pay more. It is nice to see the Freedom Chevrolet and their GM, Mike Springs are more concerned with making a thousand dollars extra, than they are with customer SAFETY and SATISFACTION. So to reiterate, shop elsewhere and BOYCOTT Freedumb Chevrolet!!! More