Freedom Chevrolet San Antonio

I cannot recommend this dealership for service. After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. Although at first Justin Vanderpot was helpful, I ended having to After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. Although at first Justin Vanderpot was helpful, I ended having to call my warranty company myself and gather all the paperwork for my repair approval. Even after all of that, and getting the approval for my vehicle’s repair, and being notified by the warranty company that the repair has been approved, my car is still waiting to be serviced. I have not gotten updates nor was I given an update when I called. Instead I was brushed off by the young woman who took my call, telling me that, “she was unable to see any details only that my car was ‘being repaired’”. This is incorrect as I discovered later that my car is not being repaired, nor are parts being ordered (which is what I was told by Vanderpot), but instead my car is sitting in their holding lot. I took my car to this dealership hoping for better service than at the last Chevy dealership, Northside Chevrolet, and Freedom was was doing well until this situation. I caution anyone seeking service for their electric or hybrid electric vehicle against using this dealership for their Chevy. I purchased a Volt with the understanding that GM was on the forefront of new and efficient technology for vehicles. I trusted that their dealerships would know how to handle this new technology and the service/repairs that are required. That has proved to be an incorrect assumption and I am disappointed and seriously inconvenienced, and I will take both my business and my vehicle ownership elsewhere in the future. More

The service department is outstanding. And the prices are low and up front. I would never service my Silverado anywhere else. And the prices are low and up front. I would never service my Silverado anywhere else. More

Let me tell you a little about these awful people. In October of 2021 Fernandez Honda sold us a TOTALED vehicle. The engine and transmission have already been replaced by Freedom, which we were par In October of 2021 Fernandez Honda sold us a TOTALED vehicle. The engine and transmission have already been replaced by Freedom, which we were partially responsible for. There is about another $3000 in repairs that need to be done and they once again claim that it is our responsibility, though we now have warranties for all of the parts AROUND those parts because we already had those replaced. In the last 9 months it has been at Fernandez Honda or Freedom Chevrolet for OVER 5 MONTHS TOTAL, who is also responsible for many of the half assed repairs done on the vehicle. We returned the vehicle for repairs WITHIN 48 HOURS OF PURCHASE because it broke down on I-35. We have continued to have it break down and run through this xxxxxxxx between the two dealerships. My children ride in this vehicle and we’ve broken down a total of 6 times. We’ve paid for repairs, towing, and an insane amount of money on rentals because it was quote “not their responsibility”. Long story short, we will be suing both dealerships for a multitude of things including fraud and child endangerment. ** UPDATE** After taking the vehicle to an independent shop we found numerous other things wrong with the vehicle, one of which prevents the truck from running altogether. The LKQ motor replacement was done 3 months ago and has driven less than 1000 miles. They still refuse to honor the 6 month/6000 mile warranty provided by LKQ. We have escalated things to Chevrolet corporate in hopes of a resolution More

A disappointing experience when a service technician/advisor/dealership attempts to overcharge a customer. Service for a check engine light reveals a faulty exhaust solenoid valve for a 2018 technician/advisor/dealership attempts to overcharge a customer. Service for a check engine light reveals a faulty exhaust solenoid valve for a 2018 Colorado. The result $400 plus and a four hour job to replace. A simple Google search shows the part is $42.95 original Delco part. A quick Google search shows the procedure to completely replace the valve with a new one in a three and a half minute video. No edits to shorten the sequence. It's that simple. Yet, it's a $400 job? When confronted with the obvious, we worked out a lower cost. Granted, a company has to make a profit to stay in business however, there is nothing that grants it the right to gouge a customer. Always double check - all those glowing reviews to the right probably never knew what hit them. They just paid up blindly without checking. Done with this place and will use social contacts to ensure everyone knows what they do here. More

Front desk lady very nice, sales rep Joel Morales SUPER ; no one else deserves a comment Freedom Chevrolet in SA. TX ; no one else deserves a comment Freedom Chevrolet in SA. TX More

Had car in for a week and was willing to be patience but after a week still getting a run around and one person tells you this and never follows up or calls back they do not reply to phone, Text or e mail. after a week still getting a run around and one person tells you this and never follows up or calls back they do not reply to phone, Text or e mail. Nor do they know how to find a fluid leak. Only want to sell you something not work on things. Over 5 minutes on hold. Very poor support. More

The process of dropping off Chevy Silverado was great , thank you Justin in the service dept. Maintenance service & follow up updates by Justin 5 ⭐️⭐️⭐️⭐️⭐️….. now the pickup part not so well, waited 30 thank you Justin in the service dept. Maintenance service & follow up updates by Justin 5 ⭐️⭐️⭐️⭐️⭐️….. now the pickup part not so well, waited 30 mins while a few techs were at there desks. Not very inter active with me, guess must be the wheelchair I’m in, but quick to take my payment method after that experience I’m 50/50 if I go back. Unless Justin takes care of drop off & pick up. Hospitality rated 1 on a 1-5 , 5 being outstanding. More

Refrain from buying at this dealership. Just purchased truck with them and they sold it with different wheels. This is the reason why we didn't go to a car lot and it came out to be the sam Just purchased truck with them and they sold it with different wheels. This is the reason why we didn't go to a car lot and it came out to be the same result. I have tried to get in contact the manager Marcus Mckneely and he wont answer. This is definitely unacceptable coming from a dealership. Don't buy here but in other dealerships. More

I'm very satisfied with the work which was completed in a timely manner as was stated. Great customer service, the rep was very friendly, professional and made good eye contact. Definitely five stars all the timely manner as was stated. Great customer service, the rep was very friendly, professional and made good eye contact. Definitely five stars all the way. More

I had the worst experience in my entire life at that dealership, I sold my vehicle, a Chevrolet Camaro with the hope of having my payment as soon as possible, the promises of delivery of the money would dealership, I sold my vehicle, a Chevrolet Camaro with the hope of having my payment as soon as possible, the promises of delivery of the money would be fast and without bureaucratic complications, but luckily for me later after four weeks of waiting my money never appeared, I had to contact GM FINANCIAL to find out what was happening and to my surprise, they received the title of the vehicle from May 25 at nine in the morning, on the 31st I had I had to go ask and claim for my money and luckily for me I was expelled and assaulted in gang style by the workers of that place FREEDOM CHEVROLET SAN ANTONIO, this is an abuse and lack of respect that I have never seen, it has already become typical in all establishments, but I don't feel good about mistreatment and humiliation of the client, stay away from there gentlemen, but far away, I JUST HOPE THAT MY MONEY RETURNS TO ME AFTER SO MANY LIES. More